1. RUPALI SURESH PARAB
D-14, NEW NATRAJ APTS, RD NO. 6, PESTOM SAGAR, CHEMBUR, MUMBAI – 400089.
Personal Details:
Email: rupali.parab@hotmail.com
Tel: +91 22 2525 3730
Mobile: +91 98200 90730 /Alternate Contact: + 91 98202 94228
Date of birth: 13th April 1978
Marital Status: Married
Nationality: Indian
Educational Qualification:
Completed T.Y.B.Com from Mumbai University in 1999.
Computer Knowledge:
Basic knowledge in Word, Excel, Powerpoint.
EXPERIENCE AND JOB PROFILE: 14 Years
SUNDERSONS LOGISTICS PVT. LTD. September 2015 onwards
Working with Sundersons Logistics from September 2015 till date.
Job Profile: Deputy Manager- Customer Service & Pricing
Job Responsibilities:
• Responsible for planning consoles and handling inward & outward coload
shipemnts.
• Liaising with the shippers and CHA’s for cargo readiness, carting etc.
• Follow up on new routing orders received.
• Following up till cargo delivery is taken by the consignee.
• Effective communication to internal team and external clients.
• Liasing with shipping lines to get best rates for containers.
• Maintaining rates from various shipping lines on monthly basis and providing the
same to the sales.
• Solving any disputes on the rates, bl matters with the lines.
EAST WEST LCL PRIVATE LIMITED April 2013 onwards
Worked with EWLCL from April 2013 to August 2015
Job Profile: Assistant Manager- Customer Service

2. Job Responsibilities:
• Responsible for leading the customer service team.
• Liaising with the shippers and CHA’s for cargo readiness, carting etc.
• Follow up on new routing orders received.
• Following up till cargo delivery is taken by the consignee.
• Effective communication to internal team and external clients.
• Liasing with nomination dept and coload incharge to plan consoles and outward
coload shipments.
SEASKY SHIPPING India Pvt. Ltd. November 2009 onwards
Worked with Seasky Shipping India Pvt. Ltd. From November 2009 to February 2013.
Job Profile: Customer Service Head & Nomination.
Job Responsibilities:
• Responsible for leading the customer service team.
• Liaising with the shippers and CHA’s for cargo readiness, carting etc.
• Follow up on new routing orders received.
• Following up till cargo delivery is taken by the consignee.
• Maintaining reports destination wise and sending them to agents on regular basis.
• Follow up of nomination cargo – from the time cargo is carted till delivery is taken
by the consignee.
• Monitor accuracy of reporting and data base information.
• Effective communication to internal team and external clients.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the
department.
• Identify and implement strategies to improve quality of service, productivity and
profitability.
• Liaise with company management to support and implement strategies.
• Identify and address staff training and coaching needs.
Worked as Assistance Manager- FCL Pricing from November 2009 to December 2010.
Job Responsibilities:
• Meeting executives from liner offices and discuss FCL rates for various
destinations.
• Negotiating better rates for console boxes and free time from liners.
• Maintaining database of FCL rates on monthly basis to quote to the clients.
• Corresponding with overseas agents for LCL tariff and door delivery rates.
• Maintaining LCL tariff database for console cargo.
GLOBELINK WW India Pvt. Ltd.
Worked as Sr. Customer Service Executive from 02 May 2005 to 26 October 2009.
Promoted to handling overseas agents since August 2008.

3. Job Responsibilities:
• Handling pricing desk for LCL cargo, along with special shipments [door delivery,
overweight, long-length, hazardous cargo, etc.]
• Corresponding with overseas agents for transshipment details.
• Keeping track of rollovers, changes in vessels, etc from overseas.
• Handling 3rd
transshipments and corresponding for connections, agent address
and relevant details.
• Corresponding for delivery status, any other issues with the overseas agents.
• Keeping track of onboard of containers and sending prealerts to overseas offices
and thereon following for transshipments.
• Keeping track of destination charges and agent address and updating them on
timely basis.
• Making reports for clients to monitor volumes for free time on weekly basis.
• Making reports for key-account holders for volumes generated on weekly basis.
Promoted to Senior Customer Service Executive from April 2007.
Job Responsibilities:
• Handling local client’s queries for exports.
• Shipment handling from carting to delivery.
• Updating destination charges and agent address from overseas counterparts.
• Liaising with clients for new export bookings.
• Making DSR and weekly cargo status reports for key-account holders to monitor
volumes generated on weekly basis.
W.W. Shipping Agencies, Baroda:
Worked as a Customer Service Executive from 04th April 2004 to 31st March 2005.
Job Responsibilities:
• Handling ICD shipments for local clients.
• Booking LCL cargo for exports, handling paperwork for transportation of cargo to
main hub and following for the vessel details for export.
• Keeping track of onboard confirmation, transshipments and thereafter delivery
status for all export shipments.
• Handling exports, imports and FCL shipments for all sectors.
• Maintaining reports for logistics, container status and availability, and LCL stuffing
to forward to Mumbai office on weekly basis.
All Cargo Movers India Pvt. Ltd.
Worked as Customer Service Executive- Imports with from 28th April 2003 to 17th January
2004.
Job Responsibilities:
• Handling imports LCL from all sectors for local clients.
• Handling customer complaints through verbal and written communication.

4. • Liaising with overseas agents for booking of cargo, transshipments and handling
delivery of cargo to clients.
Global Respondez Services Ltd.
Worked as Customer Service Executive, promoted to Team Leader.
Job Responsibilities:
• Handling inbound calls for Central Bank & Citibank for their various products.
• Handling customer complaints through the company website.
• Making call reports on daily basis and liaising with company representative for
completing the database.
DSA, Standard Chartered Bank
Worked as Tele-marketing Executive
Job Responsibilities:
• Making outbound calls to existing clients to sell various products of the bank.
• Making calls to new leads generated by the marketing staff to convert them into
regular customers.
• Ensuring to complete monthly targets.
• Maintaining daily reports for calls and new leads.
Hobbies: Reading, Music
Languages Known: English, Marathi, Hindi – Written & Oral
PLACE: Mumbai
DATE:
RUPALI PARAB.