1. Jonathan Tanner
5490 Britton Dr.
Villa Rica, Ga. 30180
Cell: 404-408-2962
D.O.B. Feb. 12, 1982
Jonathan_tanner@live.com
Career Focus
I am a highly motivated leader with extensive customer service and sales experience,
having accumulated many years in the service industry communicating with thousands of
customers. I possess a client-focused, positive, and patient personality combined with
leadership skills and outstanding problem solving abilities. Team oriented, but also works
efficiently alone. I am mechanical by nature but always eager to learn new skills. I am
currently seeking a career that will combine my passion for service with my knowledge and
expertise of people. My success, to me, is measured by how well I have led those around
me.
Summary of Skills
 Service Oriented
 Organized
 Microsoft Office Training
 Problem Solving
 Standup Forklift
 Standup Reach Truck
 Sit Down Fork Lift
 End Rider Pallet Jack
 Walkie Pallet Jack and Stacker
 Manual Labor
 Great speaking, reading, and writing
skills
 Typing
 Management experience
 Great worker individually or with a
team.
 Goal oriented
 Motivator
 Positive thinker
 Team builder
Accomplishments
While employed with FHI Inc. I have held the position of handler, mentor, back-up lead, lead,
site manager for our host, PetSmart, as well as Road Crew Manager. I have been employed with FHI

2. for 3 years now and I have proven myself an asset to this company.
 Achievements in PetSmart: Feb. 2013 to March 2016
 Increased revenue
 2013 - $500,00.00
 2014 - $800,00.00
 Overtime below 2% goal every year
 2013 – ytd 1.36%
 2014 – ytd 0.48%
 Safety record
 2013 – Dart rating of 28.85 with 3 injuries
 2014 – Dart rating of 0
 Decreased turnover
 2013 – 182.61%
 2014 – 95.25%
 tenured associates
 Achievements in ALDI: June 2015 to March 2016
 Increased revenue
 monthly avg. 2014 - $102,000.00
 monthly avg. 2015 - $130,000.00
 YTD 2015 - $1.5 million
 Decreased overtime. (2% goal)
 before June 2015 – 9.68%
 Since June 2015 – 2.72%
 continuing to decrease in 2016
 Safety Record
 183 days’ injury free and counting
 celebrated 4th
Quarter 2015 injury free
 previous to my arrival the account never made it to 30 days
 Turnover record
 Decreased by 13.35% during my tenure
 4th
Quarter 2015 – 30%
 Subsidized income (in our production pay structure, if an associate does not meet the
equivalent of minimum wage, we have to subsidized the remainder of their income.)
 Before June 2015 - $11,225.00
 Since June 2015 - $2.432.00
 A decrease of 78%

3.  Rebuilt a relationship of trust with the host by providing results as per their expectations.
 completing assignments in a timely manner
 going above and beyond with sanitation
 providing accurate invoices
 descriptions of work completed
 staffing
 around volume
 turnover
 performance
Along with managing 15 to 45 associates coordinated around multiple activities, I currently sit
on the Associate Perspective Team, creating new opportunities for FHI to reward our associates,
modify policies, and promote the service culture of the company.
During my 7 ½ year tenure with Overhead Door Company of Atlanta, I became a
trainer for new hires in installation by my 2nd
year. I was widely requested by customers for
return service and installations, referenced to by fellow technicians for product knowledge,
sales angles, and problem solving solutions (with both the customers and the products), while
contributing to promotional and advertising campaigns. I maintained above average
performance numbers in quality and quantity. One of my promotion ideas was put into
effect in the summer of 2012 and to my knowledge it is still used today. This
advertisement can be heard on WSB Local Atlanta radio (website at www.ohdatl.com, The
“Quiet Package”).
Professional Experience
Freight Handler
February 2013 to Present
Freight Handlers Inc.
1st position held – Handler from February 2013 to March 2013
Responsibilities included:

4.  sorting and separating freight
 operating a fork lift
 labeling the loads
 reporting all data to manager
 conduct activities in a timely manner (most of the time faster than my
counterparts)
 maintain a safe clean work environment.
2nd position held – 1st Shift Team Lead from March 2013 to August 2013
Responsibilities included:
 managed a team of 5 fellow handlers
 assigned them work and recorded all necessary data in a handheld computer
 started up each shift by syncing the computer and gathering all the necessary
documents for the day
 end of day close out, filing all the documents and re-syncing the computer
 provided safety topics and engagements for each day
 reported all injuries and accidents to site manager
 entered associate attendance codes
 monitored associate payroll and made adjustments accordingly
3rd position held – Site Manager from August 2013 to present
Responsibilities include:
 managing 3 shifts of 5 associates, each involving:
o on-site HR representative
o quality assurance audits for correct data entered
o corrected Payroll discrepancies
o conducted all hiring and terminations
o implemented investigations when necessary
o maintained staffing needs at all times
o unloaded trucks alongside other associates
o recorded attendance codes
o administered associate disciplines
 safety
 behavior
 attendance
 performance
 etc.

5.  motivate associates to do their best
 focus on FHI’s Purpose, Vision, and Values when providing services for our host
(PetSmart)
 complete numerous reports that track the productivity of our associates against
the volume of freight coming into the distribution center
o staffing
o payroll
o inbound volumes
o associate performance
 individually and as a whole account
 Best Practice Meetings with PetSmart management, along with FHI, to ensure we
are providing the best service to our customer
4th
position held – Road Crew Manager from January 2015 to March 2016. I traveled
around the country managing associates in diverse operations from special projects to new
openings
Responsibilities included:
 All Site Manager Qualifications
 Assignments:
o 10 weeks on a special selection (order fill) assignment in Kansas City,
Kansas
 customer requested our services because they were 2 plus days
behind on outbound orders
o 3 weeks preparing for a new opening in Rochester, NY
 consultant:
 staffing
 equipment
 activities to be conducted
 staging of product once received
 safety concerns and protocols
 time frame on start dates
 Personnel responsible for reporting
 procurement of data and documents
o schedules
o bills of landing
o detail breakdown sheets
 location and freight heights

6. o Acting site manager for 40 associates in 2 departments of an ALDI
distribution center in Salisbury, N.C., due to loss of site manager for lack
of service commitment
 Certified 38 of the 40 associates for OSHA regulations
 Identified and enforced all FHI/ALDI policies
 attendance
 safety
 reporting
 associate delegation of activities
 Created a structure around all the activities requested by ALDI
 unloading trailers
 loading trailers
 recycling cardboard bales
 watering all equipment batteries
 switching trailers on the yard and in/out of doors
 rotating/replenishing product in selection areas
 various other manual labor requests
 Hired new associates
 termed associates
 attendance
 performance
 attitude
 safety
 Rebuilt a relationship of trust with ALDI.
Residential Service Technician
June 2005 to November 2012
Overhead Door Co. of Atlanta – Atlanta, Ga.
Serviced, repaired, and replaced residential garage doors and electronic operators.
I sold new products such as doors, electronic openers and add-ons by giving the
customer every option available to them. I have installed, repaired, and sold thousands
of units while securing customer confidence in our products, quality of work, and
customer service, by building a strong relationship that focuses on their needs and
satisfaction.
Reason for leaving: Very inconsistent schedule. No opportunity for advancement.

7. Electronics Associate/ Department Lead/Key Holder/ Sales Manager
November 2001 to July 2003
Staples Office Supplies of Conyers, Ga. / Stone Mt., Ga.
At Staples retail supply I started as a seasonal employee and quickly proved my
potential. At the age of 19 I advanced from a seasonal employee to a sales manager in
2 years.
Responsibilities included, customer service, keeping department clean and organized,
maintaining inventory, constantly building on my product knowledge, delegating
assignments/ following up on the assignments, motivating employees, problem solving,
and leadership.
Reason for leaving employer: Poor senior management and lack of training/resources to
complete my job.
Education
Univ. of West Ga.
Carrollton, Ga. USA
Business Management
Bachelors
Currently studying (junior/senior)
Georgia Perimeter College 2007
Conyers, Ga. USA
Psychology
Associates
Heritage High School 2000

8. Conyers, Ga. USA
College prep diploma
Diploma
References upon request