1. Nicole Hamann
404 N. Bengal Street
Metairie, LA 70003 504-428-9149
Email: nhamann82@gmail.com
Work Experience:
Position: Front End and Customer Service Supervisor
Employer: Bed Bath & Beyond - Metairie, LA
Supervisor: David Perry, Store Manager
Dates of Employment: January 2006 to October 2013
Duties:
 I was responsible for the entire front end performance by cashiers & customer service
employees. I also worked cooperatively with the loss prevention manager.
 Trained and gave written and physical test to every employee in the store, including all
management on the registers due to all employees being backup cashiers when needed.
 Handled all cash transactions including turning keys for any cashier that needed
overrides if the cashier did something wrong or a customer was dissatisfied.
 Completed audits on registers when cashiers switched shifts or went on break.
 If customers had a problem with anything, I made sure their complaints were resolved
satisfactorily and they left as a happy customer. This would assure customer retention
and referral of new customers. It was Bed Bath & Beyond’s policy to assure every
customer felt important, as we cared for them as people not just customers.
 Made sure all cashiers had the best customer service to make customers happy to come
back. The cashiers were the last impression on the customers, this was very important.
 Made sure all cashiers followed all of the requirements, rules, regulations and store
policies.
Accomplishments:
Got along with all employees and made sure they were treated with respect. I made sure
customers always got what they needed, I helped them in any way to make sure they were
satisfied with my service and their experience at Bed Bath and Beyond. I had regular customers
that would ask for me by name to help them because they felt comfortable with my knowledge
of products and policies. Any problems customers came in with I handled it with respect and
did the best I could to satisfy each customer and take care of their situation. All of the cashiers

2. and customer service employees enjoyed me as their manager and were always respectful to
me and did the duties I asked them to do.
Skills Used:
 Management over entire front end. Great customer service skills. Computer knowledge
and different programs.
 Assured all office equipment was running efficiently and at times fixed (printers, upc
printers, registers, phones, credit card and check machines, and scanners when not
working properly.
 Knowledge of all products in the store to assist employees or customers who have
questions about the product to prevent delays by waiting for a return call from a
department for the answer.
 Knowledge of all policies and procedures of the company, for employees and customers.
 Handled audits of all registers and was responsible for making sure all cash transactions
were correct.
 Completed money orders for the store when needed change, with Wells Fargo.
Position: Cashier
Employer: Safari Car Wash - Harahan, LA
Supervisor: Stephanie Gilliot Store manager
Dates of Employment January 2000 - 2004
Duties:
• As the cashier I was responsible for clocking all employees in and out everyday.
• Open and count my register at the beginning and end of every shift.
• Knowledge of all payment options. Credit card machine, Telecheck machine, Fuelman
account machine, Ticket scanner, and the cash register.
• Answered all phone calls and directed them where needed, and took messages if they
were not available.
• Counted inventory for the entire inside of the store, in the lobby where customers
waited for their services to be finished.

3. • Cleaned the lobby, bathrooms, and behind the cashier area daily. Restocked all
merchandise daily.
Accomplishments:
As a cashier I learned how to communicate in a professional manner with my employer,
employees, and customers. Multitasking was a great accomplishment where I got the
experience to handle many things at a time, only being one cashierper store. This is how I
have the great customer service skills that I have today. Responsibility of keeping everything
smoothly running. I enjoyed working with my coworkers. Customers were also pleased with
my customer service. Got along with my employer, employees, and customers.
Skills Used:
• Knowledge of the store policies for employees and customers.
• Worked independently as only one cashier working.
• Computer knowledge of the stores system and other programs.
• Problems were solved in a professional manner which customers appreciated.
• knowledge of all the payment machines. Fixed them at times and had to call their
company if needed assistance with the machines or one of their customers transactions.
• Multitasking as in doing customer transactions, answering the phone, taking care of
the lobby, and also helping othercoworkers.
• Knowledge of counting my register down at the end of my shift. Input into the
system all of the money made that day with all of the different payment methods. Make sure
everything was accurate between cash transactions and all of the different machine
transactions.
• Always put the customer first and made sure they were pleased with their service.
Customers came in regularly and I got to know them which was a great communication and
customer service skill. Customers enjoyed my great customer service. Management would
informe me that customers would speak highly of me and tell the manager that I always did a
great job.
Education:
Cabrini High school. New Orleans, La. 1996 - 2000.
High school diploma