1. Nicole K. Edwards
Hampton, VA 23669
(757) 746-3455
nickicole39@gmail.com
OBJECTIVE: Supply Chain Management / Project Manager / Program Manager
EXPERIENCE SUMMARY
• 24 years, United States Air Force, E-7/Master Sargent (Hon. Dis.: 10/14)
• 20+ years, Supply Chain Management & Logistics (Military / Manufacturing)
• 10 years, Contract Support (Military)
• 10+ years, Supervisory / Management (Military)
• 2 years, Project / Program Management (Manufacturing / Military)
CLEARANCE: DoD, Secret (last adjudicated: 07/04, expired: 07/14)
PASSPORT: United States Citizen (02/08; Expires: 02/18)
WORK PREF.: Hampton Roads, VA; Houston, Dallas, or Fort Worth, TX
EXPERIENCE PORTFOLIO
09/14 – 10/15, Project Manager
Sumitomo Corporation of America, Chesapeake, VA
• Managed process of flow of project orders for gear boxes, with project management contract values
totaling ~$6.1M
• Responsible for shipping $2.8M in gear box assets; resulting in the highest physical value in numbers
amongst 11 company subsidiary facilities worldwide, including: Japan, China, Australia, Germany, Canada,
Mexico, Chile, Brazil, and Kentucky, California, Illinois, USA
• Managed project with overseas facilities valued at $900K, ensuring documentation and units shipped as
scheduled, resulting in a repeat order valued at $800K
• Liaise with 11 field sales reps (engineers) and application engineers to coordinate scope of projects,
document project milestones and deliverables (inception to completion), with each project taking
approximately ~20-26 weeks to completion
• Developed project plans and schedules with external customers; including milestones for project, report for
discrepancies and potential delays to customers and team members, resulting in quality assurance
monitoring / tracking of process from sales order entry to shipping; managing steps to ensure on time
delivery
• Quality Assure (QA) via review of order specification(s), contractual requirements, supply scope, delivery
expectations, potential discrepancies between sales, customers, and manufacturing; liaise with internal
process owner(s); report any potential discrepancies / delays to customer service, engineering team, and
field sales
08/12 – 08/14, Contingency Operations Manager (E-7/Master Sargent)
US Air Force, Joint Base Langley-Eustis, VA
• Managed critical contingency operations and Department of Defense Activity Address Code (DoDAAC);
supervised three military members / two civilians (Contingency Operations Technicians)
• Transferred Readiness Spares Package (RSPs) to ensure accountability for maximum weapon system
support for 31 Overseas Contingency Operations (OCO) locations
• Led global supply chain management support for the Chairman of the Joint Chiefs of Staff (CJCS)
operations extending across nine Air Force Major Commands (MAJCOMs) including: Air Combat
Command, AF Global Strike Command, AF Material Command, AF Reserve Command, AF Space
Command, AF Special Operations, Air Mobility, Pacific Air Force, and US AF in Europe – AF Africa (35
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2. worldwide locations)
• Brokered with Air Force Central Command (AFCENT) to close six Iraq sites; deleted and fulfilled
requirements for 3k details and parts filled requirements while supporting the Commander in Chief Iraq
drawdown
• Led Area of Responsibility Force Alternation program: teamed with Computer Operations to clear 97 errors
that restored database for 16 OCO sites
• Chaired 209 teleconferences with AF Central Storage sites; provided accurate shipment information while
creating 214 new DoDAACs
• Piloted Consolidated Planning Order program; primed 14 kits valued at $192.6M to deployed location that
aided in 135k flying hours – 8k missions; directed return of 38 kits to home station; transferred 98k parts
valued at $571M and processed in 24 hours (beating flight’s standard goal of 72 hours)
• Reviewed, analyzed, validated, and approved wing’s operation plan for moving 1.4k items valued at $216K
to Djibouti for Operation COPPER DUNE missions
• Facilitated transportation between locations for 270 parts valued at $29M for Pacific Air Force
(PACAF)Theater Security Packaged for 1st
Fighter Wing with a 1% Total Non Mission Capable for Supply
(TNMCS) rate that surpassed the Air Combat Command (ACC) 14% standard
• Anchored Operations Enduring Freedom (OEF); transferred 26 spares packages with 151k parts valued at
$327M in average of 48 hours to facilitate 16.4k combat sorties
• Implemented Command Joint Chiefs of Staff (CJCS) project codes for 157 bases and expedited 825k
assets valued at $1.5M, maintaining RSP rate to 98% (beating standard rate of 90%)
08/11 – 08/12, Sustainment Project Manager (E-7/Master Sargent)
US Air Force, Joint Base Langley Air Force - Eustis, Hampton, VA
• Managed oversight for logistical sustainment support for nine weapon systems; supervised two military
employees (Assistant Sustainment Project Managers), while overseeing logistical sustainment support
within CONUS/AOR
• Led Project Management Team that eliminated 5.3k requisitions w/in 10 months reducing high priority
ordering by 9%; resolved customer order problems for 27 locations worldwide, resulting in reduction of
initial ordering mistakes by nearly 84%
• Utilized Global Combat Support System supply script daily to research, update, and correct details;
corrected requisitions images, ensures due-in linked to due-outs, and force release serviceable balance
due-outs
• Leader of Project Management Team; reviewed, monitored, and managed 5.3k delayed discrepancies
requirements resulting in reduction of orders for 10 months straight, decreasing mission capable inventory
parts by 9%
• Monitored delinquent backorder log; filled orders within 24 hours by expediting 14 B-1 aircraft requests
that cut 31k depot maintenance hours; customer service assistance to bases for assets with delayed
discrepancies to prevent high-priority ordering
• Resolved customer order problems impacting 27 bases; instructed units on fix which declined mistakes by
84%; provided asset management oversight: validated and cancelled 50 delinquent due-outs resulting in
~$200K in budget savings
• Detected 2.2k in excess stock and redistributed parts filling critical requirements that prevented 1.2k future
mission capable requests (metrics documentation)
• Identified customer training shortfall; mentored/tutored one-on-one with reps at 38 different bases on
proper delayed discrepancy and Standard Base Supply System (SBSS) format for 953 erroneous
requirements resulting in “0” false reporting
• Analyzed and reviewed ~2.7k asset requests, processed 140 shipments, and released 200 DLA contracts
resulting in reduction of delayed discrepancies by 52.4%; resolved back-ordered file issues; filled (25)
delinquent orders, expedited 14 B-1 aircraft requests, and cut 31k depot hours; identified 278 suspected
parts request and cancelled 200 erroneous orders to correct database for nine weapon systems
• Drove B-2 flying schedule effectiveness up by 14.5% and Urgency Justification Code (UJC) down by 73%
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3. which saved 150k mission capable hours which aided in the war effort
• Analysis and management practices sliced total requirements by 33.7%, resulting in decreased TNMCS
rate to 6.9% (best in 12 months)
05/10 – 08/11, Manager, Special Mission Stock Control (E-6, Technical Sargent)
US Air Force, Joint Base Langley-Eustis, Hampton, VA
• Supervised five military members (Special Mission Stock Control Technicians); executed all stock control
processes for 3.2k aircraft/vehicles and 2.1B stock levels
• Verified / obligated funds for suppressed (special funding action requirements) for order processing per
customer funding requirements Fund Requirements Card Program
• Researched and corrected delayed shipment status and cancellations for requisitions from AFMC item
managers (daily)
• Ensured due-outs are linked to valid requisitions, validated cancelations impacting stockage (inventory) for
Stockage Effective Rate effectiveness
• Oversaw 904 status follow-ups and rushed support/delivery to customers that drove A-10 stockage
effective rates to 88% (beating standard of 80%)
• Revamped training improved work practices and reduced workload for 43 personnel; updated, upgraded,
and resolved 23 training deficiencies that reduced daily workload from 50% to 30%, resulting in savings of
man hours
• Directed support to 12 deployed F-16s with a standard stockage effective rate of 86.4% (beat average of
80%); influenced 1.7k sorties and 7.4k flight hours
05/09 – 05/10, Supervisor Requirements Stock Control (E-6, Technical Sargent)
US Air Force, Joint Base Langley-Eustis, VA
• Supervised two military members while responsible for stock control requirement transactions for 80 bases
and 22 OCO sites
• Managed Readiness Based Leveling programs encompassing 62.7k assets valued at $2.1B for
MAJCOMS (Air Combat Command, AF Space Command, USAF in Europe-Air Force Africa)
• Oversaw Item Excess program and Customer Oriented Leveling Technique assets for supply system
accuracy; maintained auditable documents for loads, change and deleted exception codes via customer
approved supplements
• Validated 2.5k stockage priority codes valued at $1.3M; assured 100% parts availability that sustained
support to OCO missions; supported bases / reconciled 2.5k supply point details that decreased
mismatches and out-of-balances by 40%; redistributed 2k+ excess assets valued at $3.1M; maximized
warehouse space/operations for five Logistics Readiness Squadrons (LRS)
• Dispersed 500 excess drums valued at $200K of deicing fluid fulfilling Manas AB demands, resulting in
savings of ~$500K in shipping costs
• Fixed 28 B-1 aircraft shortages; redistributed 790 vital assets that sustained 371 OCO combat sorties and
1.9k flying hours; reviewed 3.5k air challenges valued at $9.1M by redirecting $400K to surface transport
resulting in savings of $8.7M in airlift costs
08/08 – 05/09, Assistant Unit Education & Training Manager (E-6, Technical Sargent)
US Air Force, Langley Air Force Base, Hampton, VA
• Responsible for training as advisor to commander; training SME consultant to military leadership for
training progression for 500 military and civilian personnel with seven Air Force Specialty Codes (AFSCs)
duty titles responsible for tracking career development curriculum and performing assessment surveys to
ensure completion within deliverables deadlines
• Tracked / maintained career development courses and materials for 180 graduate surveys, including
Career Field Education and Training Plans; ensured Airmen progressed and finished within time limits;
reviewed, processed, updated training status, and on-the-job (OJT) training records; maintained and
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4. distributed training plans to leadership
• Implemented an on-line tracking system for all training courses; maintained 99% mission readiness rate
• Reviewed, processed and updated 5 and 7 skill level upgrades and On-the-Job Training roster using
Military Personnel Development System (MilPDS); processed 5 (Airmen) and 7 (NCO) level upgrades via
MilPDS with “0” errors and gained 103 skilled Amn and NCOs
• Initiated hands-on, on-the-job (OJT) rotation training for 38 Airmen to reinforce mission ready learning
objectives
• Scheduled / conducted 720 comprehensive study material reviews; 125 Comprehensive Development
Course (CDC) briefings, and 55 CDC End of Course test maintained a 98% pass rate (average score of
learner’s review)
• Reviewed / analyzed / campaigned for three Air Force Honor Guard service members with paperwork
snafus, resulting in correction of documentation, and career stability after their achievement of 2S0X1
AFSC 3-skill level
• Utilized prior CDC testers to organize first train-the-trainer, and CDC Mentorship Panel that showcased
study techniques and compilation of alternative test question bank
12/04 – 08/08, Mission Capability (High Priority) Supervisor (SSgt/E-5)
US Air Force, Langley Air Force Base, Hampton, VA
• Supervised 23 military members providing worldwide logistics support for 536 F-15 and 84 F-22A aircraft
valued at $22.6B located at various locations worldwide
• Sourced mission capable requests; provided access to crucial parts support to improve warfighter
sustainment posture in the Area of Responsibility (AOR)
• Provided real-time mission capable status to commanders and warfighting units for successful mission
planning and execution for daily meetings with Majors and above
• Coordinated with Defense Logistics Agency (DLA) daily and air logistics center personnel on expediting
parts delivery; conducted worldwide lateral support, directs location, movement, and tracking of assets
utilizing Mission Capable Asset Sourcing System
• Managed 459 F-15 mission capable requisitions valued at $26M that produced 6.2% TNMCS rate that
yielded an 8% standard; lead MICAP controller for AOR tracked 244 F-15E MICAPs and reduced delivery
timed by 57%
• Directed first deployment of F-22A assets to Exercise COBAT HAMMER which produced a mission
capable rate of of 86% smashing the standard of 74%
• Subject Matter Expert (SME) Non-Commissioned Officer (NCO) directing fulfillment of 977 F-22A capable
requisitions; ensured Lockheed Martin’s TNMCS contract requisition completion and deliverables rate at
9% (beating standard rate of 16%)
• Coordinated expeditious return on 15 critical F-15 parts from flight-line to deport repair facility helping to
reduce repair wait time by 10%
• Researched, processed, and cleared >5,000 rejects (system transactions) for 12 supply accounts yearly
(attained a =/<1% delinquent rate)
12/03 – 12/04, Material Manager (E-5, SSgt)
US Air Force, Security Forces Supply, Osan Air Base, Republic of Korea
• Responsible for maintenance/management of >$6M in equipment, supplies, vehicles
• Managed initial mobility gear issues and turn-in of mobility readiness gear for >400 Security Forces
personnel and ~190 Resource Augmentation Duty
• Procured administration supplies and unit equipment for daily Base Defense operations
• Developed inventory and accounting database procedures for inventory consisting of >276 pieces of
equipment / assets; implemented numeric accounting system for high value inventory valued at >$155K
• Reported overages / shortages on protective gear to Headquarter Pacific Air Force Command and
redistribution of critical assets command wide; reorganized security forces supply warehouse to maximize
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5. space, resulting in reduction of time to issue gear by 50%
• Assisted with inspections performing >800 vehicle inspections, resulting in “0” abuse rate
06/02 – 12/03, Assistant Material Manager, Mobility Element (E-5, SSgt)
US Air Force, Joint Base Randolph – Fort Sam Houston, TX
• Provided leadership / guidance to four military and two civilian personnel (Mobility Element Material
Technicians); managed staff and provided oversight of maintaining the property, including: 900+ mobility
bags, 849 weapons, and other deployment assets valued at ~$4M, supporting wing and five associate
units
• Managed ~680 M-16 rifles, ~101 M-9 handguns, and support equipment valued at $100K; managed >30k
Chemical Warfare Defense Equipment valued at >$1M with 100% accountability; ensured 100%
accountability / serviceability for wing deployments; spearheaded development / implementation of
updated deployment procedures by reconfiguring on-hand, mobility bags using tariff-sizing concept,
resulting in reduction of issue time by 25%
• Conducted warehouse surveillance inspections (quarterly) to ensure quality assure (QA) standard Air
Force warehousing / storage practices followed
• Reviewed and maintained Chemical Warfare Defense Equipment training schedule for deployed members
while maintaining accountability of the Mobility Inventory and Accountability System (MICAS) computer
database for entire base
• Managed ‘Team Randolph’ war readiness mobility equipment; established training plan to ensure mobility
equipment maintained/prepped/available
• Oversaw construction of >300 mobility bags for critical uninterrupted equipment support
• Rearranged warehouse hangar freeing up 5k square feet of warehouse space for Air Show
06/01 – 06/02, Supervisor, Customer Service (E-5/ SSgt)
US Air Force, Joint Base Randolph - Fort Sam Houston, TX
• Managed point of contact section serving supply related problems, inquires, and discrepancies; ensured
reviews of accounts, minimum reserve authorizations and standard reporting designator are accomplished
as specified for bench stock
• Established 530 bench stock details, processed 1.6k requisitions for T-38 engine upgrade, resulting in
prevention of costly start-up delays by 50%; executed annual weapons inventory for 34 on/off base units
and eliminated difficult issues to ensure success for 100% accountability
• Revised and updated Supply Block Training during the absence of Unit Training Manager; conducted
training class that reduced customer inquires by 90%
• Directed customers to proper section and ensured customer complaints are properly investigated and
resolved to prevent recurrence; publicized customer service information for base; established / loaded
authorizations for bench stock accounts
• Conducted block training for new bench stock monitors; coordinated inventory of authorized weapons
06/99 – 06/01, Supervisor, Document Control and Inventory (E-5/SSgt)
US Air Force, Joint Base Randolph-Ft Sam Houston, Texas
• Supervised one military and two civilian members responsible for performing inventories for accountable
items by Chief of Supply
• Implemented $200K Standard Asset Tracking System resulting in real-time monitoring of supply assets via
automated information technology; completed full warehouse inventory for >7k lines items valued at
~$3.7M in five days with 98% accuracy
• Screened >17k accountable documents resulting in squadron’s ‘Excellent’ rating during the 2000
Operational Readiness Inspection with less than 2% error rate
• Led inventories of six stockrooms consisting of over 19k line items valued at $5M and resolved 17 high-
dollar warehouse discrepancies saving $37K
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6. • Established, maintained, and conducted complete and sample inventories of warehouse assets; initiated
reverse-post actions when discrepancies detected; analyzed inventory discrepancies, adjustments, trends
to determine causes, and recommended corrective actions; responsible for disposition / security of
auditable document control source records utilizing the Standard Asset Tracking System (SATS)
• Enforced initiatives to revitalized delinquent documents that slashed delinquency rate by 99%
• Performed daily housekeeping walk-throughs for compliance with Air Force Occupational Safety (AFOS)
and Health Standards (OSHA) with “0” discrepancies
FORMAL EDUCATION:
• 2013, Bachelor of Arts, Human Resource Management, Saint Leo University, St Leo, FL
• 2012, Associate of Arts, Logistics, Community College of the Air Force, Maxwell-Gunter Air Force Base,
Montgomery, AL
CAREER TRAINING / CERTIFICATIONS:
• 2013, Organizational Training, USAF
• 2013, Leadership University, USAF
• 2013, Civilian Personal Management, USAF
• 2012, Skills for Prof. Development, USAF
• 2011, Human Resource Management, USAF
• 2007, Leadership Management (NCO), USAF
• 2007, Managerial Communications, USAF
• 2002, Air Force Supply Management, USAF
• 2001, Train-the-Trainer, Air Force Training,
USAF
• 1997, Leadership Management, USAF
• 1991, Supply Management Apprentice, USAF
HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:
• SIPRnet / NIPRnet
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Project Management
RECOGNITION / AWARDS / MEDALS:
• Army Commendation
• Army Achievement
• Air Force Commendation (2 oak leaf clusters)
• Air Force Achievement (1 oak leaf cluster)
• AF Outstanding Unit Award (8 oak leaf clusters)
• AF Organizational Excellence Award
• 2013, Squadron1st
Quarter Team Award
• 2013, Squadron1st
Quarter Senior NCO Award
• 2012, Wing 4th
Quarter Team Award
• 2006, Flight 2nd
Quarter Sharp Troop Award
• 2005, Flight 2nd
Quarter Professional Provider
KEY & TRANSFERABLE SKILL WORDS: accountability, accounting, advisor, Air Force, aircraft, airlift, Airmen, Analysis, assessment, Brokered,
Chemical, Combat, Command, Communications, construction, contingency, curriculum development, Defense, deliverables, deployment,
distributed, DoDAAC, due-outs, engineering, equipment, expediting, facilitate, global logistics, Human Resources, inspections, inventories /
inventory, Leadership, Logistical / Logistics, Management, Manager, manufacturing, Mentorship, milestones, military, mobility, On-the-Job
Training (OJT), operations, orders, oversight, personnel, Procured / procurement, Quality Assurance (QA), redistribution, requisitions, Safety,
savings, schedule, security, shipments / shipping, Sourcing, Stock / stockage, storage, Subject Matter Expert (SME), Supervisor, supplies,
sustainment, systems, tracking, train-the-trainer, training, transportation, vehicles, warehouse, warfighter, weapon, worldwide
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7. • Established, maintained, and conducted complete and sample inventories of warehouse assets; initiated
reverse-post actions when discrepancies detected; analyzed inventory discrepancies, adjustments, trends
to determine causes, and recommended corrective actions; responsible for disposition / security of
auditable document control source records utilizing the Standard Asset Tracking System (SATS)
• Enforced initiatives to revitalized delinquent documents that slashed delinquency rate by 99%
• Performed daily housekeeping walk-throughs for compliance with Air Force Occupational Safety (AFOS)
and Health Standards (OSHA) with “0” discrepancies
FORMAL EDUCATION:
• 2013, Bachelor of Arts, Human Resource Management, Saint Leo University, St Leo, FL
• 2012, Associate of Arts, Logistics, Community College of the Air Force, Maxwell-Gunter Air Force Base,
Montgomery, AL
CAREER TRAINING / CERTIFICATIONS:
• 2013, Organizational Training, USAF
• 2013, Leadership University, USAF
• 2013, Civilian Personal Management, USAF
• 2012, Skills for Prof. Development, USAF
• 2011, Human Resource Management, USAF
• 2007, Leadership Management (NCO), USAF
• 2007, Managerial Communications, USAF
• 2002, Air Force Supply Management, USAF
• 2001, Train-the-Trainer, Air Force Training,
USAF
• 1997, Leadership Management, USAF
• 1991, Supply Management Apprentice, USAF
HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:
• SIPRnet / NIPRnet
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Project Management
RECOGNITION / AWARDS / MEDALS:
• Army Commendation
• Army Achievement
• Air Force Commendation (2 oak leaf clusters)
• Air Force Achievement (1 oak leaf cluster)
• AF Outstanding Unit Award (8 oak leaf clusters)
• AF Organizational Excellence Award
• 2013, Squadron1st
Quarter Team Award
• 2013, Squadron1st
Quarter Senior NCO Award
• 2012, Wing 4th
Quarter Team Award
• 2006, Flight 2nd
Quarter Sharp Troop Award
• 2005, Flight 2nd
Quarter Professional Provider
KEY & TRANSFERABLE SKILL WORDS: accountability, accounting, advisor, Air Force, aircraft, airlift, Airmen, Analysis, assessment, Brokered,
Chemical, Combat, Command, Communications, construction, contingency, curriculum development, Defense, deliverables, deployment,
distributed, DoDAAC, due-outs, engineering, equipment, expediting, facilitate, global logistics, Human Resources, inspections, inventories /
inventory, Leadership, Logistical / Logistics, Management, Manager, manufacturing, Mentorship, milestones, military, mobility, On-the-Job
Training (OJT), operations, orders, oversight, personnel, Procured / procurement, Quality Assurance (QA), redistribution, requisitions, Safety,
savings, schedule, security, shipments / shipping, Sourcing, Stock / stockage, storage, Subject Matter Expert (SME), Supervisor, supplies,
sustainment, systems, tracking, train-the-trainer, training, transportation, vehicles, warehouse, warfighter, weapon, worldwide
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