3. • “As an engineer, my job
is just to develop the
best technical solution.
So why do I need
communications skills?
“
“This is a common view from
engineers. What are your
thoughts?
4. • “COMMUNICATION – the human
connection – is the key to personal and
career success.” Paul J. Meyer,
Engineer and Motivational Speaker
• “Good COMMUNICATION does not
mean that you have to speak in perfectly
formed sentences and paragraphs. It isn't
about slickness. Simple and clear go a long
way.” John Kotter, Harvard Professor and
“Leading Change” Expert
5. Function Of Communication
INFORMATION FUNCTION
Information provided through communication,
maybe used for decision-making at various work levels in
the organization
MOTIVATION FUNCTION
Communication is also used as means to motivate
employees to commit themselves to the organizations
objectives.
6. CONTROL FUNCTION
When properly communicated reports, policies, and
plans define roles, clarify duties , authorities and
responsibilities.
EMOTION FUNCTION
When feelings are repressed in the organization ,
employees are affected by anxiety , which ,in turn , affects
performance.
Function Of Communication
9. SENDER
Initiator of communication process
DEVELOPS AN IDEA
the most important step in effective communication. It is important that
the idea to be conveyed must be useful or of some value
ENCODE
Encode idea into words, illustrations, figures, or other symbols
suitable for transmission. The method of transmission should determined
in advance so that the idea may be encoded to conform with the specific
requirements of the identified method
Communication Process
10. TRANSMIT
After encoding, the message is now ready for transmission for the
use of an appropriate communication channels used include the spoken
word , body movements, the written word, television, radio, an artist’s
paint electronic mail, etc.
RECEIVER
the next step is the communication process is the actual receiving of the
message by the intended receiver . The requirement is for the receiver to be
ready to receive at the precise moment the message relayed by the sender. The
message maybe initially receive by a machine or by a person.
DECODE
The next step, decoding, means translating the message from the
sender into a form that will have meaning to the recipient .
Communication Process
11. ACCEPT
The next step is for the receiver to accept or reject the message.
Sometimes, acceptance (or rejection) is partial.
USE
The next step is for the receiver to use the information .If the
message provides information of importance to a relevant activity, then
receiver could store it and retrieve it when required.
PROVIDE FEEDBACK
The last step in the communication process is for the receiver to provide
feedback to the sender. Depending on the perception of the receiver, however,
this important step may not be made .
Communication Process
43. DOWNWARD COMMUNICATION
To give instructions
To provide information about policies and
procedures.
To give feedback about performance
To indoctrinate or motivate
Techniques for
communicating in an
organization
44. UPWARD COMMUNICATION
There is a need for management to provide
employees with all necessary material and non
material support it can give. The requirement,
however, is for management to know the specific
needs for the employees. This is the primary reason
for upward communication
Techniques for
communicating in an
organization
45. Formal grievance procedures
Employee attitude and opinion surveys
Suggestion system
Open-door policy
Informal-door policy
Informal gripe session
Task forces
Exit interviews
Techniques used in upward
communication
46.
47.
48.
49. HORIZONTAL COMMUNICATION
Refers to messages sent ro individuals or
groups from another of the same
organizational level or position
Techniques for
communicating in an
organization
50. To coordinate activities between
departments
To persuade others at the same level of
organization
To pass an information about activities
or feelings
Purposes of horizontal
communication
51. Is defined as organized method of
providing past. Present , future and projected
information’s and external intelligence for
use in decision making.
Management Information System
(MIS)