1. This course is prepared under the Erasmus+ KA-210-YOU Project titled
«Skilling Youth for the Next Generation Air Transport Management»
Terminal Service Systems
Management
Emergency Response Planning
Allan Nõmmik
2. Emergency Response Planning 2
Terminal Service Systems Management
Course Subject 1 Introduction to the course, Capacity definitions, Airport definitions
Course Subject 2 Terminal service systems components
Course Subject 3 Passenger processing
Course Subject 4 Baggage handling
Course Subject 5 Passenger flow management at different service stages
Course Subject 6 Emergency response planning
Course Subject 7 Developing terminal service strategies, terminal capacity planning
Total Workload 110 h
Course Evaluation No exam, only Certiticate of Completion will be provided.
Participant University in
Charge
Estonian Aviation Academy
Course Coordinator(s) Kristjan Roosipõld, Allan Nõmmik
3. • Objectives
• Regulatory framework
• Types of emergencies
• Airport emergency plan (AEP) and testing of the plan
• Key success factors
• Closure of the airport
Emergency Response Planning 3
Emergency Response Plan (ERP)
4. • The Airport emergency planning is the process of preparing an
airport to cope with an emergency occurring at the airport or in its
vicinity
• The objective of an airport emergency plan is to minimize the
effects of an emergency, particularly in respect of saving live
sand
• The airport emergency planning sets forth the procedures for
coordinating the response of different airport agencies (or
services) and those agencies surrounding community that could be of
assistance in responding to the emergency.
Emergency Response Planning 4
Objectives
Source: ICAO
5. • The International Civil Aviation Organization (ICAO), in its capacity
to develop Standards and Recommended Practices (SARPs) for
the safety, efficiency and regularity of international civil aviation, has
published specific SARPs to address the necessity and importance of
emergency response planning and coordination for various
stakeholders of the aviation system.
• Other international organizations, including Airports Council
International (ACI), International Air Transport Association (IATA)
and the Civil Air Navigation Services Organization (CANSO), have
also published documents and manuals with guidance and best
practices to support their respective stakeholders in establishing
emergency response and contingency plans.
Emergency Response Planning 5
Regulatory Framework
Source: ICAO
6. These are the regulations set out by ICAO regrading airport
Emergency Response Planning. Airtports should consider these
regulations when writing their ERP:
• Annex 14 – Chapter 9
• Airport services Manual, Part 7
• Doc 9137 - PART 7 – Airport Emergency Planning
• Manual on certification of Aerodromes
• Doc 9774, Appendix 1, Part 4.3
• Safety Management Manual
• Doc9859, Appendix 3 to Chapter 5 - Emergency Response Planning
Emergency Response Planning 6
Regulatory Framework - ICAO
Source: ICAO
7. Different types of emergencies which can be anticipated are:
a) Emergencies involving aircraft
b) Emergencies not envolving aircraft
c) Compound emergencies
Emergency Response Planning 7
Types of Emergencies
8. Medical Emergency
Contagious and infection diseases:
• Quarantine requirements for arriving or departing aircraft (Ebola,
Covid-19 etc.)
• Severe Acute Respiratory Syndrome (SARS) contingency plans.
Collective food poisoning:
• May involved food and beverage aircraft catering service or
consessions in the terminal building
Emergency Response Planning 8
Emergencies – Airport Terminal
10. Temporary loss of vital services
• Failure of IT systems
• Cyber attack
• Electricity
• Comminucations
• Water sewage treatment
Stranded passengers in terminal bulding following
• Cancellation of flight
• Severe weather conditions
Emergency Response Planning 10
Technical Emergencies - Airport Terminal
11. The airport emergency plan is to ensure that there is:
• Orderly and efficient transition from normal to emergency
operations
• Delegation of airport emergency authority
• Assignment of emergency responsibilities
• Authorisation by key personnel for actions contained in the plan
• Co-ordination of effors to cope with the emergency
• Safe continuation of aircraft operations or return to normal
operations as soon as possible
Emergency Response Planning 11
Airport Emergency Plan (AEP)
Source: ICAO
12. - Is the reference document for training and familiarisation
- Ensures maximum and efficient utilisation of resources to
minimise human suffering and loss of life, as well as damage to
property
The plan must conclude
• Preparation before an emergency
• Operations during an emergency
• Support and documentation after an emergency
Emergency Response Planning 12
Airport Emergency Plan (AEP)
Source: ICAO
13. • At those aerodromes located close to water and/or swampy
areas, or difficult terrain, the aerodrome emergency plan should
include the establishment, testing and assessment at regular
intervals of a predetermined response for the specialist rescue
services
Emergency Response Planning 13
Airport Emergency Plan (AEP) in difficult
environments
Source: ICAO
14. • A scope describing the extent of the plan and those involved
• A description of the emergency communication network
• A chain of command and identification of responsibilities
• An indefication of specific actions and procedures for selected
emergencies
• An agreement or description of what the supporting agency will
provide
• Other information and documentation that pertain to
implementing the AEP
Emergency Response Planning 14
Elements of an AEP
Source: ICAO
15. • The plan shall contain procedures for periodic testing of the adequacy
of the plan and for reviewing the results in order to improve its
effectiveness
• The plan shall be tested by conducting:
• a) a full-scale aerodrome emergency exercise at intervals not exceeding
two years and partial emergency exercises in the intervening year to
ensure that any deficiencies found during the full-scale aerodrome
emergency exercise have been corrected; or
• b) a series of modular tests commencing in the first year and concluding in
a full-scale aerodrome emergency exercise at intervals not exceeding
three years;
• c) and reviewed thereafter, or after an actual emergency, so as to correct
any deficiency found during such exercises or actual emergency.
Emergency Response Planning 15
Testing of the AEP
Source: ICAO
16. • MANAGEMENT (COMMANDMENT)
• COMMUNICATION
• COORDINATION
The plan will take into account the principles of human factors to
promote the optimal response of all existing agencies involved in
an emergency operations.
Emergency Response Planning 16
Key Sucess factors during an emergency
Source: ICAO
17. • The closure of an airport should be considered only in
exceptional circumstances.
• States may consider closing an airport with scheduled
passenger traffic when the airport is located inside or near an
area where there is a communicable disease that may
constitute a serious risk to public health.
• Airports should implement the methods allowing them to
continue to operate with a greatly reduced staff.
Emergency Response Planning 17
Closure of the airport
Source: ICAO
18. Visit ICAO website for Compendium of States' best practices in
ERP.
Look up your country in the list and check have submitted a
response to ICAO.
If they have submitted analyse their response and how does it
compare to the other responses.
Analyse all responses that are submitted. In your opinion which
one of the responses is most comprehensive from where the
ohter member states could also learn and why do you think so?
Emergency Response Planning 18
Task 6-1
19. • Search for the AEP of the airport nearest to you. Is their AEP
publicly available?
• If the AEP of the airport nearest to you is not available find an
AEP from another airport of your choice.
• Compare the AEP to the requirements given on the slides.
Does it include everything that is required? If not, what is
missing in your opinion?
Emergency Response Planning 19
Task 6-2
