1. This course is prepared under the Erasmus+ KA-210-YOU Project titled
«Skilling Youth for the Next Generation Air Transport Management»
Terminal Service Systems
Management
Passenger processing
Allan Nõmmik
2. Passenger processing 2
Terminal Service Systems Management
Course Subject 1 Introduction to the course, Capacity definitions, Airport definitions
Course Subject 2 Terminal service systems components
Course Subject 3 Passenger processing
Course Subject 4 Baggage handling
Course Subject 5 Passenger flow management at different service stages
Course Subject 6 Emergency response planning
Course Subject 7 Developing terminal service strategies, terminal capacity planning
Total Workload 110 h
Course Evaluation No exam, only Certiticate of Completion will be provided.
Participant University in
Charge
Estonian Aviation Academy
Course Coordinator(s) Kristjan Roosipõld, Allan Nõmmik
3. Access part
● Access (infrastructure) for different transport modes
● Loading and unloading positions, parking
● Pedestrian walkways
Processing part
● Passenger check-in
● Ancillary services
● Passenger security
● Boarder/Customs control
The flight part
● Terminal wayfinding and circulation system
● Terminal services and lounges
● Assembling passengers for a flight departure
● Gate system and boarding/unboarding
Passenger processing 3
Airport terminal system (passenger service)
4. Modes:
● Private car, rental car (future trend – hydrogen fuel, electricity)
● Public transportation: bus, tram etc (increasing)
● Regional bus, tourism (increasing)
● Rail service (strongly recomended for bigger airport)
Passenger processing 4
Ground access transportation modes
7. Passenger processing 7
Check-in
Legacy:
● Tickets and travel
documents are presented at
the check-in desk
● Advanced Passenger
Information (API) details are
manually entered or swiped
into the system
● Boarding pass issued
Modern Day:
● Passenger enters API
details and/or passport/ID-
card data in ad
● Home printed boarding
pass or paperless
smartphone boarding pass
8. Passenger processing 8
Baggage acceptance
Legacy:
● Passenger presents baggage
at the check in desk
Modern Day:
● Passenger indicates during
the booking of the flight
whether they have baggage
or not - either to go to bag
drop desk or directly to the
gate
● Passenger uses automated
self-service kiosk to issue
bag tags and hand over bags
9. Passenger processing 9
Ancillary services
Legacy:
● Limited scope, mostly excess
baggage and ticketing
● Usually manual
documentation and payment
Modern Day:
● Much of the services offered
and booked online before
arriving at the airport
10. Passenger processing 10
Security
Legacy:
● Passengers queue at the
security. Checks of boarding
pass and baggage
Modern Day:
● More efficient queuing
process
● More efficient boarding pass
scanning
● More sophisticated
screening devices
11. Passenger processing 11
Border Control
Legacy:
● Manual departure checks of
documentation
Modern Day:
● Automated checks of
documentation
● In some cases departure
checks eliminated
12. Passenger processing 12
Boarding
Legacy:
● Manual reconciliation
process for passengers and
bags
Modern Day:
● Boarding pass scanning and
automated baggage
reconcilliation
13. • Describe how you see the challenges and solutions in
passenger processing nowadays. Justify your opinion on the
basis of at least 5 additional sources, 3 of which are scientific
articles.
Passenger processing 13
Task 3-1
