1. Personal Details
Ned Araji
Languages English & Arabic (Full professional proficiency) and French (Limited working proficiency)
Summary & Professional Certifications
Retaining over 10 years of hands-on expertise as a Senior Eloqua 9 & 10 Oracle Marketing Cloud Consultant and
Eloqua Education Specialist and evolving from a very strong 20 years plus IT technical experience supported
with more than 15 years of experience as a Training & Education Specialist and eLearning Consultant, Ned
helped many private, federal and provincial organizations and Eloqua/Oracle clients and partners achieve
measurable success in marketing automation, internet demand generation and employee learning and self-
development. The following academic achievements are combined with 20+ years of customer service
experience as an Information Technology Consultant, Training Specialist and Technical Writer:
 Eloqua Oracle Marketing Cloud Certified Master
 Marketing Automation, Internet Demand Generation & SalesForce
 Microsoft Certified Systems Engineer plus Internet (MCSE+I) NT4/2000/XP/2003
 Microsoft Certified Professional Plus Internet (MCP+I)
 Microsoft Exchange, Lotus Notes/Domino and Novell GroupWise
 Microsoft Certified Trainer (MCT)
 Comptia A+ Certified
 Unix and Linux Certified Administrator
 Training Consultant & Technical Writer: expert in Adobe Captivate, Camtasia, RoboHelp, MadCap & other e-
Learning solutions
 Comptia Certified Technical Trainer plus (CTT+)
 FKA Certified Professional Instructor, Instructional Designer, E-Trainer, Training Executive Trainer
 Business Writing and Business Managing
 Certified in Network Cabling, GSM, GPRS, EDGE, 2.5G, BSS, BTS, BSC, SGSN, GGSN Wireless AirCards,
WAP, BlackBerry, Palm, IPAQ’s, Mobitex, Data over wireless, BlueTooth, Infrared, Wireless LAN, SIM
Technology, VOIP, Customer Service Retention
Work Chronology
February 2006 to Present
August 2009 to Present (Independent Eloqua/Oracle Contractor)
Initially, as a full time Eloqua/Oracle Specialist and currently, as an Independent Consultant, Ned served many SMB and
Enterprise clients such as Oracle, Eloqua, Lutron Electronics, Penton Media, National Instruments, Diversinet,
Government of Ontario, Dell, Sygate, Sybase, Nokia, 4Thought Marketing, American Express & others. Services included:
Senior Eloqua 9/10 Marketing Automation Specialist – Global Clients (EMEA/APAC/North & South America)
- Provided Eloqua Oracle Marketing Cloud, CRM and Marketing Automation Consulting at a very advanced and
enterprise level. Projects varied from simple lead nurturing campaigns to multi-channel, multi-touch and multi-
language drip campaigns. Full solutions were provided including the web development of assets, design,
planning, execution and reporting on campaigns; systems integration, implementation & administration; data
cleansing; lead scoring & nurturing; program builder; cloud and third party programming & integration & more
Senior Eloqua 9/10 Education Specialist – Global Clients (EMEA/APAC/North & South America)
- Delivered over thousand Eloqua training sessions to more than 10 thousand individuals. Other education
services provided included: Live and remote Instructor-Led Eloqua Training, Technical Writing, Training
Consulting, Instructor Led and eLearning Course & Curriculum Development, LMS and eLearning Design,
implementation and management. Training services were delivered in-class or online using Citrix
GoToMeeting, GoToWebinar, Adobe Connect, WebEx and other solutions
February 2006 to Feb 2009 (Full time Eloqua/Oracle Specialist)
Eloqua 9/10 Marketing Automation Consultant & Education Specialist - Eloqua Corporation (Toronto, Ontario)

2. - Helped manage the training function for the .Net and SAP applications accessible by clients & partners in
USA, Canada and internationally by developing training material, user guides, reference documents, KB
articles, business processes, use case scenarios, B2B articles, online tutorials and others
- Designed and managed online e-Learning and in-class training programs for Eloqua clients and employees
- Worked with the engineering and marketing teams to design business use case scenarios, plans and
procedures accessible to clients & Partners
- Liaison with vendors and clients to develop customized training and reference guides that meets their needs
- Developed, managed and maintained more than 10 GB of knowledge base content and Learning
Management System material used by more than 1000+ Eloqua/Oracle clients, partners and employees
using several tools such as: Camtasia, Macromedia, Scorm, Techsmith, RoboHelp, Adobe Captivate,
Breeze, Adobe Flash, Eloqua, SalesForce.com, and others
- Implemented, maintained and managed the disaster recovery plan and data backup/restore procedures
for the Training Portal & LMS system which consisted of more than 10 GB of content
June 2011 to December 2011
Technical Writer & eLearning Consultant – Ministry of Children & Youth Services (Toronto, Ontario)
- Developed a one day instructor-led course curriculum
- Developed online training tutorials for self-paced training using Adobe Captivate
- Created online help for the ISCIS Ministry’s Health application using Adobe Robohelp
- Bundled all eLearning Modules in a Training Portal developed in HTML and SCORM compliant
- Piloted training (train-the-trainer) for ministry staff to deliver to end users
February 2009 to August 2009
Training Specialist and eLearning Consultant – Ministry of Transportation (St Catharines, Ontario)
- Saved the Ministry of Transportation thousands of dollars by converting their nationwide instructor-led classes
into virtual online classrooms using the power of RoboHelp, Adobe Captivate & Flash, Camtasia and other e-
Learning solutions
- Analyzed and assessed existing ministry’s training, help and user documentation and provided feedback and
recommendations on improving and existing and developing new training and help content
- Designed and managed the online training which included Interactive Tutorials, Online Tests, User &
Reference Guides & other user documentation
- Worked with the IT, engineering and Estimating teams to draft re-engineered business processes for the
migration of legacy applications into .Net and updated new business policies, plans and procedures
accessible to Ministry users and clients
- Managed and maintained the Highways & Roads Maintenance knowledge base and Learning systems used
by Ministry employees and external clients using several tools such as: Techsmith Camtasia,
Adobe/Macromedia RoboHelp, Captivate, Breeze & Flash and others.
- Created the disaster recovery plan and procedures for the Training and Help Centre for the HiCo.Net private
and public application
February 2001 to February 2006 (Full Time)
Technical Trainer and Instructional Designer - Rogers AT&T Wireless (Toronto, Ontario)
- Established the training function by developing and writing training programs, classrooms & lab setup,
learning paths and business policies
- Developed training curriculum on GSM, GPRS, Mobitex, Edge, TDMA and other networks supported by
reference material & business procedures
- Created and maintained the training schedule to match the department’s service level and budget in liaison
with vendor such as RIM (Research in Motion)
- Liaison with vendors and clients to develop training for the technical support, sales engineering and marketing
teams
- Developed several training curriculums, policies, procedures and learning paths for new hire programs,
technical support, new product training and others. Training curriculums developed ranged from few hours of
training to a complete 2 months training programs and web/computer based
- Interviewed, hired, tested, managed and trained existing and new systems engineering consultants on
Avaya, GSM, GPRS, BSS, BTS, BSC, SIM, SGSN, GGSN, RIM BlackBerry, Sierra AirCard, Bluetooth,
Infrared, Visto, other wireless products, MCSA, MCSE, A+, Exchange & Domino
- Developed and maintained the continuous learning program for engineers to advance in their career path.
This program included upgrading their technical skills and certificates on BlackBerry (BCSSA1, BCCSA2,
BCCSP2), Comptia (A+, network+, Security+), Microsoft (MCP, MCSA, MCSE, Exchange), IBM (Lotus
Domino), Novell (Netware and GroupWise), Oracle, other wireless certifications and SAP internal applications
- Designed and managed the online e-Learning and in-class training programs for networking & BlackBerry
Mobitex and GPRS devices

3. - Designed and managed Lab policies and technical instructions for: Exchange, Lotus Domino, BlackBerry
(BES), Novell, IIS, FTP, VPN, VNC, SQL
- Developed and maintained the intranet web knowledge base with support to online and video e-training
- Maintained and managed the Docent Learning Management Server (LMS) for E-learning using content
management tools, document management applications and a variety of E-Learning applications such as
Livelink, OpenText products, Docent, LMS, Remedy, Kana, Outliner, Camtasia, Macromedia, Scorm,
Techsmith, RoboHelp, RoboDemo, Captivate, Breeze, Flash, Authorware and others
- Implemented, maintained and managed the disaster recovery plan and data backup/restore procedures
for the Training Portal & LMS system and the entire lab which consisted of more than 30 servers/workstations
Jan 2005 to Mar 2006 (Part Time Contract)
Microsoft & Comptia Technical Writer & Trainer – North American College (Toronto, Ontario)
- Designed and maintained in-class and online A+, MCSE & Wireless training
October 98 to Dec 2000 (Part Time - Contract)
Training Curriculum Developer & Consultant – Techassist Centre Inc. (Ottawa and Toronto, ON)
- Designed, implemented and installed networks at small businesses and homes; assembled and sold
computers and other components; and built E-Training web sites for companies and clients
- Managed backup and disaster recovery and provided technical support and training on Hardware, Microsoft
O/S’s and products, Linux programming and products, internet access, security and firewall to clients and
third party software in the Ottawa area
- Supplied customers with self designed training manuals
- Cabled, designed, implemented and maintained TCP/IP network
- Setup and configured servers: mail, web, proxy, NAT, VPN, DNS, DHCP, SQL…etc
- Maintained and installed Lotus Notes workstations
- Setup configured and maintained ADSL wan link with Alcatel, Linksys and ISB Nexland routers
- Maintained Server (NT/2000/2003 with Active Directory), Workstations and printers with software such as
Office 2000/XP suites and others
October 98 to Dec 2000 (Contract)
Programmer & Systems Analyst/3rd level Tech Support/Shift Supervisor - RCMP (Ottawa, ON)
Communications Infrastructure Engineering Branch, Network Infrastructure Services Section
- Supervised 24/7 shift employees & provided technical training courses and manuals on Microsoft O/S’s and
products & RCMP software
- Worked with X.500 directory, X.400 SMTP, LDAP and Oracle
- Setup, configured and maintained Lab, a mixed network of Sun Solaris, HP UNIX 10xx/ 11xx and NT/ 2000
Active Directory systems and Linux
- Answered escalated and Urgent mission critical problems and handled irate calls and discussed complaints
with users in a customer service manner
- Trained new employees and old support staff in Microsoft O/S’s and products, designed and delivered specific
manuals for the RCMP
- Provided telephone technical support on ACD telephone systems for more than 22,000 users
- Software deployment of Win2000 professional, Novell 5, Groupwise, Zenworks, Exceed, Visio, office 2000 &
others
- Used and Supported: PC Software/Hardware in a LAN/Wan environment - Security: firewall & proxy, Windows
2000 & Active Directory /NT/98/95 – Windows for Workgroups 3.x – Dos, Connectivity problems along with
Novell Netware 3/4/5 GroupWise - Entrust Security - Cisco Routers and others, IBM and compatible
mainframe systems using: X.25 - IPX/SPX - TCP/IP - SNA/SDLC - SNMP - Host Print - Token Ring - and
3270
Sep 97 to Sep 98 (Contract)
Priority Third Level Helpdesk Technical Support - Microsoft (Hull, Quebec)
- Supported Network connectivity and Operating Systems: Windows NT - 98 - 95 - Windows for Workgroups 3.x,
Dos, IE and Windows Plus!
Sep 96 to Sep 97 (Contract)
Third Level Helpdesk Technical Support - Micron Electronics Inc. (Hull, Quebec)
- Supported Network Connectivity and computers including hardware and software
- Answered all computer related questions, provided excellent service, replaced PC's and individual parts

4. Technical Skills
Operating Systems
Unix (HPUX, SunOS, Solaris), Linux (RedHat),DOS, All MS Windows Desktop and Server
Environments
Programming Languages
HTML, Java, C, C++, Perl, Prolog, Fortran, DOS Batch files, UNIX/LINUX Shell Scripting,
JavaScript, VisualBasic
Software Packages
MS Office: All MS Office versions, Corel WP Suite 7.0/8.0/9.0, McAfee and Network
Associates products, Norton's, Mailer Daemon, Delrina Form Flow, PGP, Accpac, Entrust
Wingate Proxy, Simply Accounting, Zone Alarm, E-Learning, Docent, Scorm, Learning
Management System (LMS), Techsmith, Camtasia, RoboHelp, Adobe Captivate,
Breeze, Macromedia Flash and Authorware and many others
Communications and
Internet
Microsoft Exchange, Lotus Domino, Internet Explorer, Outlook, Lotus Notes, Pine, Eudora,
Pegasus, GroupWise, HTML and Web Design, Dreamweaver, FrontPage, Telnet, FTP, PC
AnyWhere, VPN, UNIX/LINUX SSH, SCP, Linux LRP Firewall and other proxy and firewall.
Web Programming
Client-Side Scripting in JavaScript/Jscript, VBScript, DHTML, MS FrontPage, Server-Side
CGI-Scripting in Perl, Back-end programming and DB connectivity using MS Active Server
Pages with MS IIS Back-end Server Deployments: MS IIS and Apache Web Servers
Network Administration
Cabling, Designing, Deploying, Administering and Maintaining Windows-based LANs’ and
Linux-based networks and services including DHCP, DNS, NFS, Samba, Apache, FTP,
PPP, WEB, WINS, Terminal Services, VPN, SSH, RAS, Infoman, Infosys, Netview, Gits,
Administering and Configuring Network Gateways and Routers on Baynetworks, Nexland
routers 400 series, Linksys, Alcatel etc
Wireless Data
Communications
GSM, GPRS, BlackBerry, WAP, Sierra Wireless Air Cards, Internet over Air link, BES,
Infowave…etc
Academic Qualifications
1998 - 2000 B.Sc. (Bachelor of Science)
Faculty of Engineering Department of Computer Science
University of Ottawa - Ottawa, Ontario (Completed 2 years full-Time)
1995-1997 B.Sc. (Bachelor of Science)
Faculty of Engineering Department of Mechanical Engineering
University of Ottawa - Ottawa, Ontario (Completed 2 years full-Time)
1998 - present Certifications and Diplomas:
A+, MCSE, MCP, MCP+I, LINUX/UNIX/SOLARIS, VisualBasic, Accelerated Exams, E-
Commerce, HTML
Praxis Training Institute Ottawa, Ontario
Certified Professional Instructor, Designer, E-Trainer, Training Executive, Master Trainer,
Microsoft Certified Trainer, Training Needs and Analysis, Performance Consulting,
Leveraging E-learning and Customer Service
Friesen Kaye and Associates Ottawa, Ontario
Eloqua 9 & 10, Oracle Marketing Cloud, Lotus Domino and Novell Netware & GroupWise,
GSM/GPRS, Infowave, BlackBerry, Palm, Pocket PC, Sierra Wireless Air Card, WAP, VOIP,
MS Exchange, Lotus Domino, Business Writing, Business Management, Project
Management and Customer Service
Rogers AT&T Wireless Toronto, Ontario
REFERENCES: Available Upon Request