1. NAVIN KUMAR JHA
Business Operations / Project Management
Current Company: Adata C-Track Limited, Lagos
A meticulous and highly competent Senior Managerial Professional personnel with track record of achieving best results in
18 years & over 6 years of International (Nigeria, South Africa) of my successful career. I have in-depth knowledge of
service delivery of ERP, CRM implementations & support on SAGE ERP. I am skilled in establishing networking environment
by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Well versed in supporting Data Centre, including NAS/RAID support, back-up management, DR/BCP initiatives and security
management.
I’m expertise in Project Execution, Network Security, Business Operations, System Administration, Troubleshooting,
Resource Management, Data/Cloud Centre Management, Client Relationship Management, Service Delivery
Management, Quality Assurance and Backup & Recovery. I have a great exposure of working with large scale organizations
like Adata C-Track Ltd., Lagos, MPS Ltd., New Delhi / Noida, Informica India Pvt. Ltd., Noida and Infopark India Limited,
New Delhi.
I gained sound understanding of designing, deploying & troubleshooting active directory, computer configurations, offline
defragmentation and troubleshooting user & computer issues. I am also adroit in establishing environment by managing
system configuration, directing system installation, documenting & enforcing ITIL standards. I gained experience in
analytical, meticulous and quality-oriented professional with an eye for detail. I’m specialized in administering resource
planning and organizational capacity planning for the specific projects.
My outstanding interpersonal and communications skills along with my positive attitude are major assets that have helped
me surpass expectations in this profession. I am seeking next challenge in my successful career, and would be very happy
to work for a company where my abilities can be put to good use.
Connect with me or contact me at +234 8082891555; navinkumarjha@yahoo.com; navinkumarjha1971@gmail.com
Adata C-Track Ltd., Lagos as Head of IT Operations (Jun’10- Till Date)
Growth Path:
IT Manager; Jun’10- Jan’13
Head of Operations; Jan’13 – Till Date
Key Responsibilities:
As Head of Operations
 Spearheading the team as a Business Unit and establishing IT infrastructure operational plans, budgets with results
measurements
 Managing business functions of unit including IT, CRM, ERP and Technical sections ensuring improved performance
 Implementing strategic plans and aiming for the achievement of budgets and targets by studying technological and
financial opportunities
 Responsible for allocating resources, reviewing progress and making mid-course corrections
 Maintaining procurement, production, marketing, field and technical services through suitable policies and practices
 Establishing team development initiatives like recruiting, selecting, orienting, training, coaching, counseling and
disciplining managers
https://ng.linkedin.com/in/navi n-kumar-jha-a039421b
SUMMARY
EXPERIENCE

2. As IT Manager
 Administered the maintenance of groups complete IT infrastructure including storage, network printers & servers
 Developed and implemented major modifications to the Group’s IT Infrastructure as per Change Management process
 Managed troubleshooting, system backups, archiving & disaster recovery; providing expert support when necessary
 Provided efficient software support on all groups related software packages locally and internationally
 Maintained and enforced standard policies and procedures as per the company policy
 Accountable for increasing revenue due to new sales and improvement in service delivery
MPS Ltd., New Delhi/Noida as Deputy Manager -IT
May’02-May’10
Key Responsibilities:
 Reported to the Sr. Manager and directed 6 resources for the administration and support of the IT Infrastructure
including Servers, Virtualization environment, Power Systems, etc.
 Monitored and controlled operation of IT infrastructure independently for Noida Unit having staff strength of over 500
resources
 Supported data centre including NAS/RAID support, back-up management, DR/BCP initiatives & security management
 Managed configuration of networking equipments as well as Bandwidth consolidation with different locations
 Prepared and submitted various reports like KPI reports and SLA reports etc.
 Liaised with vendors for procurement of all IT assets and services
 Maintained desktop publishing applications like Quark Xpress, In-design, 3B2 etc with graphic tools as Photoshop and
Illustrator
Others:
Nov’99-May’02 | Informica India Pvt. Ltd., Noida | NT Administrator
Mar’97-Nov’99 | Infopark India Ltd., New Delhi | System Administrator
 Certified on ITIL V3 (Foundation) for ITSM, Microsoft Certified Professional (MCP-MS Exchange 2003) and trained on
ISMS 27001 Implementation
 Further attended Trainings on SQL Server 2008 (Basic Database Administration) Technology at South Africa
 Project Execution
 Network Security
 Business Operations
 System Administration
 Troubleshooting
 Resource Management
 Data/Cloud Centre Management
 Client Relationship Management
 Service Delivery Management
 Quality Assurance
 Backup & Recovery
 English
 Hindi
1996 B.E. Electronics & Communication from Karnataka University
TRAINING & CERTIFICATION
SKILLS & ENDORSEMENT
LANGUAGES
EDUCATION