1. Gayathri Rajaraman
gayathri.gaima@gmail.com Phone: 803 553 4649
______________________________________________________________________________
Objective
I am interested in a Senior Data/Systems Analyst position with Scrum Master Responsibilities in
an agile delivery team. I have 17 years of experience in the software development lifecycle,
primarily focused on backend systems. I have been involved in the analysis, design, data model,
development, and QA of a broad range of applications in Finance, the call center division of the
pharmaceutical, telecommunications and other industries.
Summary of Qualifications
 Over sixteen years of experience with the analysis, design, data modeling, development,
Quality Assurance, implementation, support and maintenance of databases and software
systems with Companies such as Fidelity Investments, GlaxoSmithKline (GSK) and
AT&T
 Expert in interpreting business needs/use cases between business owners and tech team
 Expert Data Modeler with a deep understanding of developing transactional and reporting
enterprise data models that strictly meet normalization rules
 Expert in data analysis and data validation
 Expert in implementing physical database models with Oracle (7, 8, 9i, 10g, 11g), and
programming stored procedures and triggers in Oracle PL/SQL
 Proven ability to interface and coordinate with cross functional teams and cultures,
analyze existing systems, wants and needs, design and implement database solutions
 Strong work ethic and able to easily cross IT/Business boundaries
 Active role as Scrum Master using Agile Enterprise Jira Board, understand Kanban
principles
Software: Oracle Exadata, Toad, Power Designer, SQL Navigator, MS Visio, PL/SQL 2.3, SQL*
Plus, Hyperian BRIO, Unix, Red Wherescape, Hadoop Hive, Control M, Enterprise JIRA, Power
Point
Work History
Fidelity Investments
Data Analyst / Agile Scrum Master, PI – CWE (Personal Investments – Customer Warehouse)
May 2015 – Till Date
 Gather business requirements for data sourcing / integration into Customer Warehouse
Environment (CWE)
 Facilitate meetings with business/product owners and thoroughly understand the business
needs and create user stories
 Facilitate review sessions with business partners to close in on requirement specifications

2.  Identified and made sourcing decisions for various data sourcing needs for customer
insight predictive analytics(Predict what customer group is likely to withdraw their
Accounts) and product insight analytics research such as
- Portfolio Advisory Services Investment Portfolio Questionnaire data (PAS IPQ)
- Planning and Guidance Interactions data (Retirement Preparedness score - RPM)
- Investment Reference data (Mutual Funds, Individual Securities, Indices)
 Design and Model data using Power Designer and conduct data model review sessions
with various audience of the Agile Team
 Work with Hadoop developers help process large datasets that were processed from
Hadoop and NoSQL platforms
 Deliver System Design Specification documents and conduct review meetings with
various audience of the Agile team such as business, tech lead, BAT QA
 Thoroughly validate the data in each development cycle and post production
 As a key member of the Agile Scrum team, run scrum meetings every morning with
onshore, offshore and business team and update Jira board on each story within the sprint
 Prepare training materials for each install as well as update Meta Data Manager with
business description for each attribute
 Conduct training sessions post prod install on how to use the data visually
GlaxoSmithKline Inc. RTP, NC
September 2004 – Mar 2010 - Senior IT Analyst
 Captured and documented business requirements for GSK’s Rep call center unit
 Created physical and logic data model for all our applications.
 Designed technical documents to support software development efforts
 Designed Multidimensional data model – STAR Schema design.
 Wrote complex queries in analyzing customer data.
 Extensively used BRIO Hyperion for Pivoting and dashboard reports
 Designed and created reports for the call center business
 Helped customize / automate the IVR and call related reports for the call center managers
 Tuned various database procedures and views across the database to improve their
performance
 Produced numerous PL/SQL procedures to support call center applications and automate
existing processes
 Led QA Team to support testing of call center applications before implementation
 Managed offshore team to support critical call center applications
 Acted as Liaison between IT and Business
 Analyzed call center data to help improve agent productivity
AT&T Greensboro, NC
December 1997 – August 2004 - Programmer/Analyst
 Designed OLTP data models
 Created database triggers, procedures, functions, and packages
 Led Data Quality Team

3.  Improved stored procedures to extract quality data
 Maintained daily activities such as checking on the tax feeds arriving into the tax team
and the loading process using SQL Loader
United Guaranty. Greensboro, NC
Feb 1997 – November 1997 - DBA/Programmer/Analyst
 Created ERD and functional hierarchy for the application.
 Designed and created the process modeling and data flow diagram
 Created database triggers, procedures, functions, and packages
 Maintained the existing applications
Sam Consultancy Services. Chennai, India
April 1993 – January 1997 - Analyst/Programmer
Projects:
 Management Information System - Rane Madras LTD
 Order processing & billing - MSIC LTD
EDUCATION:
1. Higher diploma in software engineering - Aptech Computer Education, Madras, India.
1994
2. ICWA - Institute of cost and works accountancy of India, Calcutta, India.
3. Master’s Degree in Commerce. Madras University, Madras, India. 1992
Status: American Citizen.