1. Nancee Koontz
702-327-5103 musicempowered@gmail.com
Qualifications
Administrativesupportprofessional experienced working in fastpaced environments demanding strong organizational,technical,
and interpersonal skills.Trustworthy,ethical,and discreet, committed to superior customer service.Confident and poised wi th
individualsatall levels. Resourceful in completingprojects,ableto multi-task effectively. Capabilities include:
• Superior Customer serviceand relations
• Excellent skills with MS Office& other systems
• Electronic data organizingand filing
• Reception with multi-linesystems
• Databasecreation,organization &
maintenance
Areas of Expertise
Office and Administrative Support
• Assistantto HOA community manager in day to day operations of overseeing neighborhoods for HOA standards
• Ability to effectively communicate both verbally and in writingand have a calmingdemeanor in dealingwith customer issues
Process orders received by EDI, Web, phone, fax, e-mail and order desk addressed
• Used specialized software,public web sites and other tools to gather information and research - VMS, SAP, AS400
• Wrote and edited a monthly planningguidefor enrichment coordinators in thefield
• Project management for companywide contests ending in published calendars,greeting cards,and magazinepublications
• Made useful contributions to department manager’s programs and trainingguides
• Organized and updated client& personnel files whilemaintaining high confidentiality
• Compiled data regardingbudget and personal hours
• Updated and rewrote the company’s Emergency Preparedness Manual
• Processed payroll for 40+employee facility
Customer Service
• Call center experiences in high volume retail and also with a specialization in furnitureshipped by freight
• Experienced CSR in high volume call center – high end products for a company with an excellent reputation
• Experienced in handling incomingcalls and correspondencefrom a broad spectrum of businesses and consumers
• Processed and sent communications including certified letters and registered letters
• Processed requests for information on phone, email,faxes and in person
• Contacted new employees, conducted online/ phone training,and ensured they were set up for success
• Screened calls frompublic and residents,oversawcall bell system,greeted guests
• Telephone multi-linesystemwith 10+ lines
Employment History
Emerald Home Furnishings – Customer Care Associate – Furniturespecialistand customer service – Tacoma, WA 4/2014-1/2015
Williams Sonoma Inc. – Pottery Barn-Care Center- FurnitureSpecialist& CS Representative - Las Vegas, NV 8/2013-4/2014
Administrative Assistant - Ajilon Professional Staffing/CAMCO – Las Vegas, NV 5/2012-4/2013
Community Support Specialist – Holiday Retirement – Salem, OR 5/2008 – 8/2010
Administrative Assistant/Receptionist – Country Meadows Village–Woodburn, OR 2006-2008
Education & Training
Portland Community College Business major with concentration in Business Technologies
Hairdressing License – State of Oregon Board of Cosmetology – License Current
Insurance Producer License – Life & Disability – State of Washington Insurance Commissioner – License Current
Community Involvement
American Red Cross Volunteer in AdministrativeArea, Local,Regional & National -
Specializing in staff supportand clientcasework
Salem Rescue Mission Volunteer in officein Administrativearea – data entry, mailings,sorting