1. Resume
Nabil Wasef
0410332754
nabilwasef@gmail.com
Summary of Experience
As an experienced worker in the customer service industry I have gained a spectrum of
knowledge which has guided my work on a daily basis. I aim to expand my knowledge and my
skill set by welcoming new challenges and learning innovative applications to my work.
Through my employment in Travelex I gained up to twenty years of experience in the industry,
dealing with both individual customers, groups and contracted companies alike. My
communication skills ensured I consistently met my targets and held impressive figures, whilst
managing well in a team-working environment.
Professional History
Employed by: Travelex Ltd
Position: Customer Service Representative
Start date: June 1996 to Present
Location: Sydney Airport, NSW
Responsibilities include:
- Maintaining the highest quality of customer service
- Achieving monetary targets
- Abiding under the security and safety company standards
- Mentoring and training new staff
- Liaising between branches
- Showing a preparation for customer expectations
- Maximising every sales opportunity by up-selling
- Tailoring and personalising sales according to customer needs
- Maintaining a current knowledge of all currencies in circulation
- Adhering to legal and ethical expectations of the workplace
- Abiding by privacy and confidentiality regulations
- Providing financial technical support and advise to customers
Education
Institution: University of Alexandria
Qualification: Bachelors of Commerce in Accounting
Start Date: 1978

2. Completed: 1982
Institution: New South Wales Technical and Further Education
Qualification: Certificate I in Information Technology
Start Date: 2000
Completed: 2001
Skills
Dynamic professional:
- Experience in customer service
- With self-motivated spirit of working
- Practiced in Microsoft Office
- Proficient in Travelex's RTS Trading System
- With excellent communication skills
- Client facing and client liaising
- Shows a wilful attitude towards team work
- Expansive knowledge in keeping/balancing monetary funds
- With excellent problem solving skills
- Ability to calmly manage situational occurrences under pressure
- Multilingual
Certificates/ Awards
IRS Total Injury Management
Manual Handling & Managing Workplace Stress Training
August 2000
Thomas Cook Foreign Exchange
Achievement of Leadership
July 2002
Sydney International Airport ACE Program
Recognition of Superior Customer Service
April 2007
References
Upon Request