1. NADIA AJAMI
Address: 70B Glassop Street, Yagoona NSW 2199
Email: nadia.ajami@nab.com.au
Mobile: 0404 068 990
Languages: Arabic and English
PROFESSIONAL PROFILE:
Professional Business Banking Manager with extensive experience in the provision of fully integrated
financial solutions and risk management for small business customers; offers additional experience in the
supervision and leadership of a mid-sized branch including the coaching, training and mentoring of 12+ staff;
able to meet deadlines, manage budgets and get results
PROFESSIONAL HISTORY:
Nov 2009 - Current National Australia Bank Business Manager
x Provides financial advisory services and integrated financial solutions to small business customers
x Assesses the economic value and risk potential of new business to determine lending capacity
x Enhances the credit risk profile and profitability of the portfolio
x Uses a structured sales approach (Customer Led Innovation Strategy) to build and leverage
relationships with other specialists
x Implements annual business plans for the customer portfolio
x Prepares and submits business lending proposals according to strict deadlines and quality control
measures
Achievements:
9 Manages a portfolio of 500+ small business clients as the delegated authority for loan approvals
9 Provides on the spot approval to small business owners with the ability to approve the majority of
credit applications within 48 hours
9 Winner of multiple branch awards for reaching targets and exceeding performance indicators
March 2007 - Nov 2009 National Australia Bank Branch Manager
x Led, developed and inspired the team to deliver outstanding customer experiences, each and every
time
x Responded to escalated client issues to negotiate win -win solutions for the branch and customers
x Responsible for overall branch performance including adherence to quality control methods, budget
and meeting deadlines and sales targets
x Provided training to the team on new products and services; built relationships with key industry
stakeholders and managed the branch budget with zero overspend
Achievements:
9 Managed a team of 12 + staff members to drive business growth and ensure branch profitability
9 Managed the branch budget with zero overspend; analysed the profit and loss statements and
financial records to implement cost saving measures without sacrificing quality
9 Presented large workshops and training on a national scale to over 500+ individuals

2. March 1999 - March 2007 National Australia Bank Senior Personal Banker
x Provided financial advisory services to consumer related customers and property investors
x Identified, addressed and resolved customer needs
x Delivered excellent customer service
x Built stakeholder relationships to leverage partnership opportunities
Achievements:
9 Passed all audits and compliance related activities and tests
9 Increased referrals and repeat business through developing solid professional relationships with
clients
9 Consistently met key performance indicators and sales targets; winner of multiple service awards
Oct 1996 – March 1999 National Australia Bank Customer Service Supervisor
x Worked with business managers to supervise lending staff
x Managed a portfolio of commercial customers
x Sourced new business opportunities and executed sales strategies
x Approved and recommended credit applications and cross promoted bank’s product suite
x Ensured client satisfaction levels remained high and managed performance issues
April 1994 - Oct1996 National Australia Bank Consumer Business Officer
x Approved, interviewed and processed consumer lending applications
x Increased market share with personal lending
x Provided a high level of customer service via email, phone and face to face
QUALIFICATIONS:
AFSL General Awareness
AFSL Tier 2 Accreditation
Anti-Money Laundering & Counter Terrorism
Financing Risk Awareness
Australian Credit Licence & Responsible Lending
Code of Conduct
Code of Banking
Comparison Rates
Compliance Risk Assessments
Consumer Credit Code
Customer Feedback
Disability Awareness
Discrimination Awareness
Electronic Funds Transfer Code
Emergency Evacuation
Information Security Awareness
Health and Safety
Life Insurance
Personal Loans
Mortgage Protect
National Consumer Credit Protection
OMEGA Business Lending Fundamentals
Privacy Awareness
Trade Practices Law
Develop, Present and Negotiate
Credit Workshops
Suspicious Transactions
Branch and Cash Security
*****Complete transcript of accreditations and professional development available on request*****
REFERENCES:
Strong references available on request