cv

1. CURRICULUM VITA
Abdelrhman Sh. Tahayneh
Contact
Information
+971552888405
a.tahayneh@gmail.com
http://ae.linkedin.com/in/atahayneh
Personal
Information
• Marital status: Single
• Nationality: Jordanian
• Date of birth: 08.Nov.1988
• Address: Dubai - UAE
• Valid UAE Driving license
• Visa status: Employment visa
Summary Seek a position utilizing background in economic and strong organizational and
interpersonal skills that offers professional growth and development , Particular
interest in banking Management and financial wherein I can contribute to your
Organization by efficiently utilizing my skills to the fullest extent
Education
Employment
History and
Experiences
► September 2006 - Feb 2011
Arab American university (AAUJ) - Palestine www.aauj.edu
Faculty of Administrative and Financial Sciences
Bachelor of Business Management Information Systems (MIS)
1.
2.
System used : - CRM - CVXR
►Job title Direct Banking Field Support officer
Commercial Bank of Dubai www.cbdnow.ae
September 2016 - present
Job description - Conduct customer meetings, collect documents and follow-up till
the product is availed by the customer and Meeting the agreed Sales
target and conversion rate for the products allocated.
- Handling all leads generated from CBD Direct Banking channels
including website on-boarding (www.cbd.ae)
- Moving to UAE (www.cbd.ae/movingtouae),
- SMS, online banking, mobile banking, “Contact us” leads, digital
kiosks and Contact Center

2. ►Job title Card authorization specialist and fraud analyst
Commercial Bank of Dubai www.cbd.ae
March 2014 - July 2016
Job description - Create, automate and manage a common point of purchase (CPP)
model to facilitate timely identification of compromises in order to
reduce card fraud risk
- Handle the 24x7 bank cards authorization and card transaction
fraud monitoring
- Monitor ATM machines activates and identify unusual activities
- Monitor and identify unusual activities on cards transaction using
fraud monitoring
system and other query reports inside and outside the country , act
and response codes
for transaction fraud alerts
- conduct further investigations and resolve the irregularities that are
reported by the customers.
- Investigates and analyzes the methods and process of fraud
.activities
System used - CRM
- prime
- based24
- IST cards
- vision plus
- RSA token
-Business object
- visa Risk manager
- Master card connect
- Fraud navigator
- Falcon fraud
►Job title Customer care representative
Commercial Bank of Dubai www.cbd.ae
July 2012 - Feb 2014
Job description - handle customer inquiries both telephonically and by chat system
- manage and resolve customer complaints
- provide customers with product and service information
- process orders, forms and application related to debit and credit
cards
- handling business calls related to WPS salary system
- cross selling over the phone

3. Skills • Technical skills • Personal skills
- Good Writing and Communications skills.
- Computer applications "Word, Excel, Power
point , Access".
- MS project Management
- Adobe Photoshop
- Out look
-Good leadership and management
skills
- Good in Team Work Orientation.
- High ability to work under
pressure.
- High ability to work various shifts
- Work with people from various
Backgrounds.
Languages - Arabic (Mother Language )
- English : very good
References Mrs. Deana Veljkovic Medic, consumer Banking Management
Commercial Bank of Dubai.UAE
Email : deana@cbd.ae / Tel: +971508418355
Mr. Muhammed Hadi Baaj , Direct banking Field Support Manager ,
Commercial Bank of Dubai.UAE
Email : hadi@cbd.ae / Tel: +971563999449
Mr. Haitham Khallaf , Team leader of Fraud analyst Department ,
Commercial Bank of Dubai . UAE
Email : haitham@cbd.ae / Tel: +971559473816