Resume

1. My Quan N. Pham
Greater Atlanta Area | helen.pham.myquan@gmail.com | 678-856-0523
EDUCATION
University of Georgia - Terry College of Business Athens,GA
Bachelor of Business Administration in Management 05/2018
 Area of emphasis: Operationsand Supply Chain
WORK EXPERIENCE
Kaiser Permanente Duluth, GA
Member Services Representative 12/2018 –04/2019
 On average, assist 50-70 membersand providersper daywith health plan benefits, eligibility, claim detailsand
processing, account status,payment history, and website inquiryaccordingto regulatoryguidelines
 Build and maintain relationshipswith membersbyansweringand documentingall incoming contacts and
respondingto complex calls related to specialized product lines or queues
 Evaluate data, research issues, and interact with other departmentstoimplement the appropriate course of
action for resolution and coordinate service recovery
Aflac Norcross, GA
BenefitsConsultant 08/2018 –12/2018
 Generated new businessopportunitiesthrough company leads, networking, and referrals
 Conducted meetingswith employers to customize voluntary benefitsprograms to meet their employees’ needs
 Engaged and enrolled interested employeesin a variety of benefit plans
 Retained relationshipswith clientsby providingservice for new and existingpolicyholders through ongoing
consultation on topics regardingnew benefitsoptions, the latest benefitstrends, and enrollment updates
University of Georgia Athens,GA
Office of International Education - Administrative Assistant 08/2016 –05/2018
 Established and maintained electronicrecords of over 50 visitors and 60 calls per day
 Exhibited excellent communication skillsby answeringphone calls, giving relevant information, and routing
calls to appropriate departmentsand advisors
 Inputted and organized immigration and education abroad documentsinto Excel database
First United Realty, Inc. Lawrenceville, GA
Real Estate Intern 06/2014 –12/2014
 Entered information and published listingsof 20-30 properties per week on multiple databases
 Performed site visits on propertiesto ensure the qualitywasbeing maintained
 Assisted in preparingdocumentssuch as purchase agreements, closing statements, and leases
LEADERSHIPEXPERIENCE
Union of North American Vietnamese Student Associations (UNAVSA)
 Sponsorship & Development Associate 10/2018 - Present
 Leadership Conference Logistics Associate 10/2017 –09/2018
Union of Vietnamese Student Associations of the Southeast (UVSASE)
 Treasurer 06/2018 - Present
 Development Director 11/2017 –10/2018
 Professional Conference ProgrammingAssociate 11/2017 –06/2018
 Leadership Camp Registration Director 06/2017 –10/2017
 Leadership Camp ProgrammingAssociate 06/2016 –10/2016
Vietnamese Student Association at the University of Georgia
 Treasurer & Sponsorship Director 02/2016 –02/2018
Society of Business Intelligence at the University of Georgia
 Event Director 05/2016 –05/2017
SKILLS
Languages - Vietnamese (Fluent)and Spanish (Beginning)
Computer - Tableau, Java, SQL, R, Microsoft Office (Word, Excel, Access, Publisher, PowerPoint, Outlook)