This document is a resume for Mxolisi Zolani Makapela seeking an administrative position. It summarizes his skills and experience, including communication abilities, computer proficiency in MS Office, and leadership experience as head prefect. His work experience includes roles as a guest service attendant at Sun International Boardwalk Casino and as an administrative assistant at Siyaphambili Primary School. He holds a Bachelor's degree in Administration from Nelson Mandela Metropolitan University.

1. MXOLISI ZOLANI MAKAPELA
71 THAMSANQA STREET, MOTHERWELL NU2, PORT ELIZABETH, 6211
Cell: 076 4165 103 Email: mxolisizolani@hotmail.com
ID NO.:8812305986085
OBJECTIVE
Contribute my skills and experience to a well-established company as an
Administrator.
SUMMARY
A professional and presentable Administrative Assistant with the ability to work
individually as well as in a team. Ability to bring in new ideas and to adapt to change
in a fast paced environment. Highly skilled and trained in communication and
customer service. Highly energetic, visionary and both task and relationship
orientated individual. Always willingto learn and eager to contribute to organization
success.
SKILLS, COMPETENCIES AND ABILITIES
Communication: Written and Verbal. Passed communication module on
distinction at NMMU. Responsible for drafting
correspondences at Siyaphambili
Interpersonal: Received One Sun award at Boardwalk for customer
service. Received All-Rounder award at Youth Awards of
Anglican Youth Fellowship.
Computer: Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Passed Computer Literacy on distinction at NMMU. Daily
use of computer at Boardwalk MVG desk.
Leadership: Head Prefect at Ed-U-College. Secretary General of
Anglican Youth Fellowship.
Languages: Fluent in isiXhosa and English (Speak, Read, and Write).
Organising: Assisted with graduation ceremony organizing and
student social events at Siyaphambili with 30 learners.
Prepared PowerPoint presentations at Siyaphambili.
EDUCATION
Bachelor of Administration (B.Admin) degree 2012
Nelson Mandela Metropolitan University (NMMU), Port Elizabeth
Majors: Public Administration and Business Management
Senior Certificate (Matric) 2007
Ed-U-College High School, Port Elizabeth
Subjects: IsiXhosa, English, Accounting, BusinessEconomics, Economics, Mathematics

2. MXOLISI ZOLANI MAKAPELA
71 THAMSANQA STREET, MOTHERWELL NU2, PORT ELIZABETH, 6211
Cell: 076 4165 103 Email: mxolisizolani@hotmail.com
ID NO.:8812305986085
WORK EXPERIENCE
Guest Service Attendant 2012-Present
Sun International Boardwalk Casino and Entertainment World, operating in the Leisure
and Entertainment Industry. Sun International has 27 establishments across eight
counties with 15 of them in South Africa.
Duties and Responsibilities:
Assisting guests at the MVG desk with any enquiries and explaining to guests about
the MVG programme and help with sign-up’s to the programme. Compile
consolidation report at end of every shift to ensure that all transactions at the MVG
desk are correct. Answer calls and revert themto the relevant persons. Act as first line
of solving disputes and escalate to the relevant person if unresolved. Maintain an
efficient operation of the MVG desk.
Administrative Assistant 2009-2012
Siyaphambili Primary School, operating in the Education industry. Siyaphambili has
+500 learners and +-30 educators.
Duties and Responsibilities:
Organizing and arranging functions, meetings and taking minutes at meetings.
Preparing presentation material and providing background material on request.
Responding to telephonic and e-mail enquiries relating to business demands and
requirements. Controlling the flow of work in the absence of the Managers by
directing requests to the appropriate departments and providing the Manager with
feedback. Monitor assets and stationary of the office. Providegeneral administration
services and a complete filing system.
REFERENCES
Ms. Sisanda Mathiso (Manager)
Slots Shift Manager – Boardwalk Casino
Tel: (041) 507 7960 / 7777
Cell: 0724616182
Mr. Abonga Mahamba (Friend)
HR Assistant - East Cape Midlands College
Tel: (041) 995 2015
Cell: 0838980772 or 0718796264
Ms. Chantelle Steynberg (Supervisor)
Slots Floor Supervisor – Boardwalk Casino
Tel: (041) 507 7534/7957
Cell: 0785340442