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Anchal Monga
Address Auckland CBD
Mobile No 0273169087
Email amonga2012@gmail.com
Personal statement
I am seeking a part time job whilst studying for a Graduate Diploma in Applied Business
Studies. My objective is to gain experience in New Zealand whilst utilizing the skills I have
already learned.
I am legally permitted to work 20 hours per week and full time during the vacations.
I am available on weekends and evenings during the week.
Work history
Crew Member, LJ’s fish and chips, Albany Auckland
2nd
May 2015 - present
• Food handling
• Till handling
• Interacting with customers
• Guest service
Sales Coordinator, the Park, New Delhi
April 2014 -December 2014
• Handling Account of Ministry of Defense sector. Became a liaison officer
between the hotel management and the guests staying in house.
• Preparing reports on Excel sheet. Have a complete knowledge of excel and
can make any report on Microsoft Excel.
• Preparing Rate Letters for the corporate sector.
Guest Service Executive, the Imperial, New Delhi
Started as a Front Office Operations Trainee
June 2012 - March 2014
• Guest Interaction national and International guests at reception.
• Exchanging currencies and handling cash at the Reception.
• Updating the guest profiles on system.
• Handling guest grievances and solving them.
• Coordinating with all departments of the hotel.
• Was trained in all the departments of Front Office in the hotel

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Executive, Mc Donald’s (Part Time), New Delhi
July 2011 – August 2012
• Was trained in the different areas of the store.
• Prepared Fries and burgers.
• Guest Interaction as a cashier and order taker.
•
Guest Service Assistant, Commonwealth Games, 2010, New Delhi
September 2010 - October 2010
• Managed the living arrangements for the Team members
• Assisted them with sight-seeing, transportation
Skills and abilities:
• Good communication skills, written, verbal English
• Familiar with Opera 5.1 PMS
• Attention to detail & ability to multi task
• Customer Service ability
• Good team player
• Punctual, reliable, honest, dependable
• Professional attitude & pride in my work
• Efficient, friendly telephone manner
• Fast learner and decisive
• Positive attitude, self-motivated
• Innovative and the ability to think on my feet and take initiative.
Education
Feb 2015 – present Whitireia Polytechnic, Auckland
Graduate Diploma in Applied Business Studies - Hospitality
2009-2012 Institute of Hotel Management Pusa, New Delhi
Bachelor of Science in Hotel and Hospitality Administration
Interests
Dancing, reading E- books, surfing the internet

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Referees
Ms. Desiree Lenton
Placement Coordinator
Whitireia Community Polytechnic,
0278399063
Ms. Siets Andringa
Lecturer
Whitireia Community Polytechnic,
0210781212