In this presentation, Lakshmiprabha intrdouces Cloud Telephony and how this is adding life into the aging IVR system. Her interest area lies in cloud computing where she wants to work with business units in capturing and analyzing the most important data.

1. O Name: Lakshmiprabha Sivakumar
O Email:prabhakumar95@gmail.com
O Twitter Id:@s_lakshmiprabha
O University: Sri Manakula Vinayagar
Engineering college
O Year/Semester: III/VI
O Branch: Information Technology

2. Introduction
O Hosted IVR or IVR Hosting service where user
can design, deploy their own IVR or Telephony
Applications themselves is Cloud Telephony.
O Cloud Telephony is on-demand voice services
provided by a hosted, dynamically scalable, often
virtualized, deployment of voice infrastructure that
can manipulate inbound and outbound calls.
O Cloud Telephony or bringing IVR to the web
world, has given a new and fresh lease of life to
the aging world of IVR.

3. • Interactive voice response (IVR) is a technology that
allows a computer to interact with humans through the
use of voice and DTMF tones input via keypad.
• In telecommunications, an audio response unit (ARU)
is a device that provides synthesized voice responses to
DTMF key presses by processing calls based on (a) the
call-originator input, (b) information received from a
database and (c) information in the incoming call, such
as the time of day.

4. Trends
O Virtualization of managed services offerings
O Higher value managed services
O Packaging of cloud services offerings that provided an
integrated experience
O Service providers becoming strategic partners to their
enterprise customers.
O Increases VoIP security

6. Interest Areas
O Cloud computing provides and other third-party
brokers offer to end-users and developers cloud solution
through various services and environment.
O To understand what data is most important, so you can
prioritize what's to be captured, analyzed, and shared --
internally and with customers, partners, and the broader
marketplace.
O If provided an internship on above specified area, I
intend to work with business units

7. Thank you