Presentation on cloud technologies by cloudshope technologies PVT LTD.

1. CLOUDSHOPE TECHNOLOGIES
PVT. LTD
TECHNORESELLER

2. TECHNORESELLER
• TechnoReseller provides cloud telephony services. It is a
product of Cloudshope technologies PVT LTD.
• It is a smartest way to manage your calling system
without compromising on the quality and cost.
• The services it provides are IVR , Bulk voice calls,
Missed call services and Bulk SMS.

3. ABOUT
INTERACTIVE VOICE RESPONSE
(IVR)
Interactive voice response (IVR) is a technology that allows
a computer to interact with humans through the use of voice
and DTMF(dual tone multi frequency) tones input via
keypad. IVR introduces the customer to the company by
giving them a brief introduction and more personalized
experience. It is available for 24x7 and helps for connectivity
in urgent requirement. IVR systems are used to service high
call volumes at lower cost. When the customer calls on the
IVR number they get an introduction to the company and
then register their queries. If they do not get the required
information they are transferred to the live agent.

4. HOW IVR WORKS

5. BENEFITS OF USING AN
IVR SYSTEM
• Builds Company Image
You can create an appearance of multiple
departments in your company and project a
professional business image.
• Never miss a call
Missing an important phone call of a customer can be a
loss of the business. From IVR services you can forward
your call to the landline or any other number so that you do
not miss a call when not available.

6. •Information management system
Maintaining customer details is a difficult task to
do. Call log, recording and notification of every
call are offered by IVR system.
• Customized IVR
Customers call from different regions of the world;
interacting with them in their local language make
them feel comfortable and help to turn them into
successful business.

7. FUTURE OF IVR
There is a bright future of this technology
simply because it has the ability to skip the
manual process without losing the accuracy
which is highly advantageous for
consumers and business users.

9. https://twitter.com/TechnoReseller
https://www.facebook.com/technoreseller/?pnref=lhc