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MONA FAVORITE-HILL
mlfavoritehill@gmail.com
619-876-0568
1750 Meridian, #6185, San Jose, CA 95125
www.linkedin.com/in/mlfavoritehill
PROFILE
Communications professional with a thorough knowledge of public agency, local government, infrastructure and community
outreach. Providing a fresh, clear, conversational style with emphasis on clarity and creativity.
KEY SKILLS & EXPERTISE
Strategic Planning
Integrated Communications
Community Engagement
Internal Communications
Change Management
Social Media & Online Presence
Public Information
Media Relations & Training
Crisis Communications
Cross-Agency Collaboration
Multimedia Writing/Editing
Managing Productive Teams
Key Messaging
Governance Guidelines
Corporate Social Responsibility
RELEVANT EXPERIENCE
COMMUNICATIONS CONSULTANT
ML FAVORITE-HILL COMMUNICATIONS
San Jose, CA
08/11 to Present
I am a full service consultant specializing in public agency, non-profit and small business communications: I help agencies
and organizations develop a clear concise voice and tell their story. I translate the complex into conversation.
STRATEGIC PLANNING
Craft communication plans aligned to organizational mission, goals and objectives. Develop key messaging reinforced
throughout all communication. Design both long & short term branding and marketing strategies. Create integrated
campaigns, including internal communications, social media, change management, community engagement. Manage plan
implementation on budget and on time.
Educate stakeholders and the public on policy issues utilizing culturally appropriate mediums. Maximize positive public
exposure through ‘earned’ media strategies. Conduct employee in-reach; gauging sensitive issues, defining communication
barriers, exploring potential solutions. Rebuild and improve relationships with employees, communities and stakeholders.
Write and produce talking points, speeches, employee briefings and customer response. C-Leveling counseling, media and
public information training. Develop and implement crisis communications plans. Design and assess metrics and analytics.
COMMUNICATIONS & PUBLIC RELATIONS
Draft and produce appropriate communication materials/information in any medium (print, electronic/web-based,
personalized etc.) Write, design and edit newsletters, house organs, infographics, annual reports and other essential
publications. Write, design and produce high quality ads, brochures, bill inserts, presentations, films, training videos,
showcase pieces. Write, edited and place magazine articles, blog posts and intranet content. Develop and/or upgrade web
content and visuals.
NON-PROFIT DEVELOPMENT
In addition to the services described above, I offer non profits assistance with
§ Image development
§ Fundraising strategic planning and implementation
§ Organizational structure
§ Board development

2. MONA FAVORITE-HILL mlfavoritehill@gmail.com 619-876-0568
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PUBLIC AFFAIRS/COMMUNICATIONS MANAGER
CITY OF SAN JOSE
San Jose, CA
07/06 to 06/11
Constructed and implemented communications strategies to showcase agency innovations, accomplishments and programs.
Created integrated communications plans for initiatives and campaigns with emphasis on new policies and community
engagement. Served as City liaison, delivering presentations to community groups, serving on boards, commissions and
planning groups. Kept the community, local agencies, officials and the media updated on City projects and policies. Managed
all public and media interaction on projects. Translated public policy into public information.
Devised and implemented integrated communications strategy for organizational restructuring, public service cutbacks and
change management. Devised and coordinated weekly briefs for elected officials, media and executive staff covering. Wrote
talking points, speeches and Director’s addresses for executives. Provided media training, counseling and forecasting.
Created successful internal communications system to address workforce reductions.
Managed all aspects of media interaction including international, national, multilingual media outlets. Served as media
spokesperson through several politically and culturally sensitive issues and incidents. Routinely handled up to ten concurrent
media stories.
Coordinated and managed decentralized communications staff; provided guidance on legal, ethical and practical
communications including public records requests, Fair Political Practices and HIPAA. Developed usage and monitoring
policies for website and social media. Managed creative and administrative staff as well as interns and volunteers. Conducted
workforce reductions. Served as mentor, trainer and change manager. Developed curriculum and provided training in
emergency communications, public outreach, media relations, standards and implementation. Represented agency in Federal,
State and local emergency planning and exercises.
SENIOR PUBLIC INFORMATION OFFICER
CITY OF SAN DIEGO
San Diego, CA
05/01 to 07/06
Managed extremely intensive media relations and all aspects of media interaction including international, national,
multilingual media outlets. Routinely handled up to four or five concurrent media stories per day. Served as media
spokesperson through several large-scale natural and political crises. Constructed and implemented department-wide
communications plans and program, initiative and campaign communication strategies. Produced successful internal
communications program.
Developed strategies for public officials to address culturally sensitive and controversial issues. Wrote speeches, talking
points, briefing notes and information memos. Wrote internal communications materials for layoffs and reorganization.
Served as community liaison; delivered presentations to community groups on service reductions. Planned and facilitated
conflict resolution sessions with community representatives.
EDUCATION/ CERTIFICATION
BA, English/Journalism, Louisiana State University, Baton Rouge, LA
National Incident Management System (NIMS)
Standardized Emergency Management System (SEMS)
California Specialized Training Institute (CSTI) Crisis Communications
VOLUNTEER WORK
TUTOR/MENTOR
B.O.O.K. ACADEMY
San Jose, CA 95112
Tutoring elementary and middle school students in core curriculum and creative writing.
Mentoring college-bound students on life skills and self discipline