1. Curriculum Vitae
Mohammad Shaaban
Technical Architect, IT NOC Leader (System Center
Specialist) – ARAMEX International
Edited on 8/2015
Objective
Seekingstrategicrole relatedtoalignmentof ITserviceswithbusinessobjectives, worked asservice desk
analyst,IT NOCleaderandtechnical architect,understandthe ITILprocesses,principles,concepts,and best
practices,passionate toparticipate innew projectsandleadthe initiative of implementingITIL andITSM,
Continuedpersonalgrowtheffortincludespursuitof ITILExpertcertification.
Personal Data
 Name:Mohammad Abdul FattahSha'ban.
 Place and Date of Birth: Amman,JordanNovember,9,1986.
 Nationality:Jordanian.
 Marital Status: Single.
Education
Bachelorof Science Degree (BSc) inComputer Engineering(2004–2008) - Al-Balqa'AppliedUniversity.
 GraduationProject:StudentRegistrationusing cellular ,Grade: (B+)
 Ratingis Good"2.82"
Certificate of General SecondaryEducation/ScientificStream (2003–2004) - Al-EtihadSecondarySchool.
Experiences
Technical Architect, IT NOC Leader (SystemCenterSpecialist) (January2012 - present) - Aramex
International - Global Support Office
Responsibilities:Reportingtothe IT Directorand responsible forleadingthe ITNOCteam,assistingwiththe
executionof avarietyof projectsrelatedtoareasof responsibility andensuringthatthe service levelsfor
the team are met inan efficientandeffectivemanner.
SystemCenterOperationsManager(SCOM)
 Responsible forthe ongoingmaintenance andadministrationof the SystemCenterOperations
Manager 2007 and 2012 R2.
 Architecture anddesignof global SCOMenvironmentinfive DataCentersworldwide.
 Troubleshootall aspectsof SCOMeffectivelyandunderstandthe productconfigurationandflow.
 Importmanagementpacksandauthorize new managementpacks.
 Install,configure andmaintainAuditCollectionServicesACSandDataWarehouse.
 Monitor.NET applicationperformanceusingapplicationperformancemonitoringAPM.
 Create customreportsusing SQL reportbuilder.
 Monitorservicesandsystemshealthstate.
 Detectand identifymajorincidents,performinitial diagnosis,escalatetothe technical teamand
communicate tothe stakeholders.
 Create Service Models,SLT.
Amman, Jordan Cell Phone: +962 7 97378174
Home Phone: +962 6 4776869
E-mail: M.shaaban@live.com

2. SystemCenterConfigurationManager(SCCM)
 Responsible forthe ongoingmaintenance andadministrationof the SystemCenter Configuration
Manager 2007 and 2012 R2.
 Responsible forsystemspatching,softwaredeployment,assetintelligence,securityand
configurationcompliance,hardwareinventory, software meteringandreporting.
 Architecture anddesignof global SCCMenvironment(50+countries,8000+ clients).
 Troubleshootall aspectsof ConfigurationManagereffectivelyandunderstandthe productflow.
 Manage SystemCenterUpdate Publisher(SCUP).
 Manage WindowsServerUpdate Service (WSUS).
Mobile Device Management(MDM)
 Administrate global MobileDevice Management(MDM) leveragingSOTIMobicontrol BYOD,
helpdesk,security,MCM,MAM, MEM and trackingsolutionsinlarge environment(50+offices
worldwide,4000 Windows,AndroidandIOSdevices).
IT Service Management(ITSM)
 Manage ITSMtools(SystemCenterServiceManagerandOrchestrator2012 R2) requiredfor
managingincidents,problems,configuration itemsrelationshipsand automatingtasksand
workflowsassociatedwiththe managementanddeliveryof qualityITservices.
Skills:
 Verygoodknowledge of ManagementPackauthoring.
 Basic to goodknowledge of WQL,VBand PowerShell.
 Knowledgeof Microsoftplatformsand technologies,includingIIS,SQL,Exchange,Lync,AD,DHCP,
DNS,clusteringandNetworkLoadBalancing.
 Basic knowledgeof SQLreportbuilder.
SeniorIT Operator (October2008 - December2011) - Aramex International - Global Support Office
Responsibilities:
 DeliverITsupportthroughthe local HelpDesk,calls,andIM.
 Performingbackups.
 Console operations.
 User AccountsManagement.
 Performscheduledtasks.
 Making sure that employeesare abidingbyITprocedures.
 Take part ina shift rotation.
 Participate inresolutionof incidentsandproblems.
SystemAdministrator (volunteer) - Ruwwad Jordan www.Ruwwad.jo
“Ruwwad is a non-profit community empowerment organization that helps disadvantaged communities
overcome marginalization through youth activism, civic engagement and education”

3. I have workedwithRuwwadITTeam to implementnetworkandsystemadministrationsolution.
Certifications
and Trainings - Certified MicrosoftWindowsServer2008 Active DirectoryConfiguration.
- Certified MicrosoftWindowsServer2008 NetworkInfrastructure Configuration.
- Certified MicrosoftSystemCenterConfigurationManager2007, Configuration.
- Certified MicrosoftSystemCenterOperationsManager2007, Configuration.
- Certified ITILFoundationinITService Management.
- CertifiedITILIntermediateService OfferingsandAgreements –Axelos(effectiveJune 2015)
- CertifiedITILIntermediateOperationalSupportandAnalysis –Axelos(effectiveAugust2015)
- Certificate of Attendance WorkshopSystemCenterOperationManager2007 R2 Monitoring,
Optimizing,andTroubleshooting –MicrosoftJordan PSC.
- Certificate of Attendance WorkshopSystemCenterConfiguration Manager2012 Concepts and
administration –MicrosoftJordanPSC.
- Certificate of Attendance WorkshopPerformance Monitoring:MonitoringVital Signs –Microsoft
JordanPSC.
- Certificate of Attendance WorkshopSystemCenterOperationManager2012 Monitoring,
Optimizing,andTroubleshooting –MicrosoftJordan PSC.
- Certificate of Attendance WorkshopAutomateyourDataCenterwithSystemCenter2012
Orchestrator– MicrosoftJordanPSC.
- Certificate of Attendance WorkshopSystemCenter2012 ConfigurationManagerAdvanced
ConceptsandAdministration –MicrosoftJordan PSC.
- Certificate of Attendance WorkshopMOFV4- Manage change,ConfigurationandRisk–Microsoft
JordanPSC.
- Certificate of Attendance RiskManagementFundamentals - NYITJordan.
- Certificate of Attendance Time ManagementProgram – Ripple Jordan.
- Certificate of Attendance Leadershipskills –Ripple Jordan.
- Certificate of Attendance ITILService OfferingandAgreement(SOA) - Simplilearn.
- Certificate of Attendance ITILRelease control andvalidation(RCV) - Simplilearn.
- Certificate of Attendance ITILOperational SupportandAnalysis(OSA) - Simplilearn.
- Certificate of Attendance ITILPlanning,ProtectionandOptimization(PPO) - Simplilearn.
- Certificate of Attendance ITILManagingacross the lifecycle (MALC) –Simplilearn.
- MicrosoftWindowsServer2008 ApplicationsInfrastructure Configuration (Self-study).
Skills
ProjectManagementskills:
- Knowledgeof informationtechnologyapplications,processes,softwareandhardware.
- Plan,execute andfinalize technologyprojectsonschedule,underbudget andtoscope.
- Abilitytocommunicate effectivelyverballyandinwriting.
Aramex ExpressBox isone of the projectsI workon withthe marketingteam andotherIT members,
my primary role isto provide the technologyrequiredtomanage the kioskdevicesremotelyusing
MDM solution(Mobicontrol).
Languages
 FluentinspokenandwrittenArabic.
 Verygoodin spokenandwrittenEnglish.
 A1 level in spokenandwrittenGerman