1. o Systems administration (Linux and/or Windows Servers)
o Networking (DNS, TCP/IP)
o Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
o Demonstrated examples of process improvement execution
o Excellent oral and written communication skills
o Strong influencing skills
o Ability to work independently, with little direct management
o Open to provide after-hours support as needed
o Experience supporting large, Enterprise customers in an Operations environment
o Airflow management (hot aisle, cold aisle, containment etc.)
o Rack, stack equipment including commissioning of new racks
o Strong structured cabling skills on fibre & copper (e.g looming, term & test )
o Base Operating System Installs and configuration
2. - Act as technical liaison for our technical teams.
- Ability to understand internal customer problem and provide technical solution in timely manner
- Ability to understand customer urgency and sensitivity of problem
- Strong Verbal and Written communication skills
- Ability to speak confidently and communicate clearly with internal customers
- Ability to work well with demanding customer environment and delight customer
- Strong Adherence to Process and be process champion
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware,
software.
- Provides escalated 2nd level technical support for complex technical issues which may include leading problem
management cases and providing management status.
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to
resolution.
- Assist with server operating system and application upgrades, bug fixes and patching.
- Working on standardization projects for both hardware and software under the Oracle technology stack; while providing
- consistent system uptime as expected in a IaaS environment.
- Ability to quickly learn new technologies and keep up with the latest technologies.
- Advanced knowledge of network architecture and protocols.
- Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
- Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
- Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
- Experience providing client-facing, direct customer support and service.
- Ability to interact with all levels of an organization in a professional, and tactful manner.
- Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
