Introduction to Quality

1. Introduction to Quality and its
Importance
By: Mohamed Ghattas

2. ِ‫هللا‬ ُ‫ول‬ ُ‫س‬َ‫ر‬ َ‫ل‬‫ا‬َ‫ق‬-َّ‫ل‬ َ‫َس‬‫و‬ ِ‫ه‬ْ‫ي‬َ‫ل‬َ‫ع‬ ُ‫هللا‬ ‫ى‬َّ‫َل‬‫ص‬َ‫م‬-:
(ِ‫ق‬ْ‫ت‬ُ‫ي‬ ْ‫أن‬ ‫َال‬‫م‬َ‫ع‬ ‫م‬ُ‫ك‬ُ‫َد‬‫ح‬‫أ‬ ‫ل‬ِ‫م‬َ‫ع‬ ‫إذا‬ ُ‫ب‬ِ‫ح‬ُ‫ي‬ ‫هللا‬ َّ‫ن‬ِ‫إ‬‫َه‬‫ن‬)

3. What is Quality:
1. Fitness for Use.
2. Meeting Customer Expectations.
3. Conformance to Specifications.
4. Having no defects and meeting all requirements.
5. Corresponds to a rating.

4. Quality vs Grade:
Grade: Category assigned to the product or the service.
Low Grade is not issue but low quality is always a problem.

5. PDCA Cycle

6. Quality Cycle:
1- Plan:
Quality Planning is defined as
identifying which quality standards
are relevant to the project and
determining how to satisfy them.
- How you will do it?
- What will be done?
- Who is involved?
- What are the requirements?

7. Quality Cycle:
2- Do:
Do the work according to the plan.
- Implement the plan.
- Develop data collection strategy.

8. Quality Cycle:
3- Check:
- Collect data.
- Compare results to what was planned.
- Analyze results.

9. Quality Cycle:
4- Act:
- Suggest improvements.
- Are the improvements useful?
- Implement the improvements?
- What are the final results?
- Record.

10. Quality Assurance
Quality Assurance is the application of planned, systematic,
quality activities to ensure that the project will employ all
processes needed to meet requirements.
- Are the processes been followed?
- Are they effective?
- Can we enhance ?

11. Quality Control
Quality Control involves
monitoring specific project
results to determine whether
they comply with relevant
quality standards and
identifying ways to eliminate
causes of unsatisfying results.

12. Cost of poor
quality
Conformance
Prevention
Appraisal
Non-
conformance
Internal
Failure
External
Failure

13. Cost of poor quality

14. Thanks