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Quality Process KPIs Metrics

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Quality Process KPIs Metrics

  1. 1. Douglas Gabel Director, Quality Management Office "Implementing a Successful Goal-Driven KPI Approach in Quality"
  2. 2. Agenda <ul><li>cover the formula for SUCCESSFUL </li></ul><ul><li>personal choice KPI’s / Metrics </li></ul>
  3. 3. “ Count what is countable, measure what is measurable and what is not measurable, make measurable.” - Galileo, (1564 – 1642)
  4. 4. Why do we measure quality? The first answers that pop into your head might be: <ul><li>you can’t manage what you don’t measure </li></ul><ul><li>what you measure gets done </li></ul><ul><li>we have to be accountable </li></ul><ul><li>they have to be held accountable </li></ul><ul><li>they told us to </li></ul>
  5. 5. Today <ul><li>many in management still feel quality testing processes are fluff, overhead, or added process </li></ul><ul><li>quality teams need to give management more visibility into the value of quality testing </li></ul><ul><li>the challenge has always been determining what to measure and what KPI’s to use </li></ul><ul><li>we need to align quality testing with business outcomes to determine if the testing processes really contribute to the improvement of business objectives </li></ul>
  6. 6. Going Forward <ul><li>we need to determine: </li></ul><ul><ul><li>what to measure </li></ul></ul><ul><ul><li>what metrics to use </li></ul></ul><ul><ul><li>what is the best process to follow </li></ul></ul><ul><ul><li>what KPI’s are important to the business </li></ul></ul><ul><ul><li>what metrics are really needed to learn or understand the business </li></ul></ul><ul><ul><li>what can drive improvement </li></ul></ul>
  7. 7. Basis for presentation <ul><li>For those who have been delivering quality testing for some time, this basic approach is a derivation from the Mercury Quality Model. It has been proven successful and is a logical and simple series of steps that can benefit any Quality organization as a measurement strategy. </li></ul>To read more, Reference “Optimize Quality For Business Outcomes”, A Practical Approach to Software Testing by Andreas Golze, Charlie Li, Shel Prince
  8. 8. Formula for SUCCESSFUL <ul><li>S et business goals </li></ul><ul><li>U nderstand the impact of departments on those business goals </li></ul><ul><li>C hoose supporting business processes </li></ul><ul><li>C reate business-process goals </li></ul><ul><li>E xamine what to measure </li></ul><ul><li>S tandardize measurements across departments </li></ul><ul><li>S cope data source and integration needs </li></ul><ul><li>F ormalize indicators and thresholds </li></ul><ul><li>U tilize and execute appropriate action plans </li></ul><ul><li>L ay the groundwork and baseline </li></ul>
  9. 9. Set business goals <ul><li>establish high-level (specific) goals to measure against – not simple objectives </li></ul><ul><li>document them – write them down – communicate them </li></ul><ul><li>for each initiative you should have at least 3 or so goals </li></ul><ul><li>be sure to identify milestones / checkpoints </li></ul>
  10. 10. Understand the impact of each department/group on business goals <ul><li>groups having direct impact on the goal like Development, QA, Operations, Support, etc…should be evaluated </li></ul><ul><li>leveling resources, adjusting budgets, narrowing scope may be necessary activities to ensure success </li></ul><ul><li>evaluate non-IT demand departments for consequential impact </li></ul>
  11. 11. Choose supporting business processes <ul><li>Evaluate the various attributes of each business process that affects IT costs (staff, software, hardware, training, etc…) </li></ul><ul><li>challenge where streamlining can occur </li></ul><ul><li>value in stepping back and strategize at a high level where tactical changes can be made to the overall business model </li></ul>
  12. 12. Create business process goals <ul><li>these goals are sub-goals that assist with accomplishing a quality outcome </li></ul><ul><li>keep these goals to a limited set for tracking and reporting purposes </li></ul>
  13. 13. Examine what to measure <ul><li>establish a quantifiable set of questions to ask for each sub-goal (it’s easy to identify what metrics to use or measure when we ask the right questions – of the right people) </li></ul><ul><li>continue to ask why we measure, and take the accuracy of what you are measuring seriously </li></ul>
  14. 14. “ Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted.” Albert Einstein
  15. 15. Standardize measurements across departments <ul><li>avoid using metrics that only one department will benefit from </li></ul><ul><li>keep metrics simple to avoid mis-interpretation </li></ul><ul><li>build consistency into any measures you utilize for greatest acceptance </li></ul><ul><li>find ways to interpret results with accuracy and be able to properly compare results across departments </li></ul>
  16. 16. Scope data source and integration needs <ul><li>always weigh the feasibility and ease of getting the data when creating metrics </li></ul><ul><li>allocate enough resources and time to set up the technology required to capture the data you want </li></ul>
  17. 17. <ul><li>data / result thresholds must be agreed upon so anyone looking at the data / results will interpret it the same way </li></ul><ul><li>thresholds help with the structure of reports and dashboards that management can understand and use </li></ul><ul><li>avoid representing every bit of data / results in a report / dashboard – this only clutters and confuses the message / findings </li></ul>Formalize indicators and thresholds
  18. 18. Utilize and execute appropriate action plans <ul><li>all KPI’s / thresholds aligned with business goals build the foundation for action plans </li></ul><ul><li>be prepared to act on pre-defined thresholds and ready to respond to dynamic business changes when thresholds are met </li></ul>
  19. 19. Lay the groundwork and baseline <ul><li>understand your environment, the state of your business </li></ul><ul><li>take a snapshot of the initial state of the business and use this as a baseline for comparison in the future </li></ul><ul><li>communicate, communicate, communicate your adherence and actions taken </li></ul>
  20. 20. In Summary <ul><li>SUCCESSFUL is a goal-driven approach with a logical and simple series of steps to follow to create a measurement strategy </li></ul><ul><li>this is an iterative process – revisit when goals are met or need to be realigned </li></ul>
  21. 21. Useful Measures / Metrics / KPI’s / Baselines
  22. 22. What does a good set of metrics look like? <ul><li>A good system of metrics provides a basis for the following: </li></ul><ul><li>Summary charts, showing the application related defect counts over time, their open and closure rates, and the progress towards delivery, policy compliance and risk assessment goals </li></ul><ul><li>the numbers necessary to answer management’s questions about “Is the application contributing to our business goals?”, “How robust and/or secure is the application?” or “Does this application put us at risk in meeting our business objectives?” </li></ul><ul><li>application/security defect density (that is, the average number of application/security defects per unit of code is being monitored and the rate is going in the right direction: Down!) </li></ul>
  23. 23. Useful References <ul><li>The following are a number of useful KPI’s / Metrics for most organizations: </li></ul><ul><li>Defect Removal Efficiency (DRE) </li></ul><ul><ul><li># defects in test phase / (# defects in test phase + # defects in prod 1 st 30 days) </li></ul></ul><ul><li>Test Case Effectiveness (TCE) </li></ul><ul><ul><li># defects not mapped to test cases / # defects mapped to test cases </li></ul></ul><ul><li>Traceability / Code Coverage </li></ul><ul><ul><li>% of test cases that map directly back to requirements and % of requirements that map directly to test cases </li></ul></ul><ul><li>Planned vs. Actual Execution </li></ul><ul><ul><li>line chart test cases planned vs. executed daily </li></ul></ul>
  24. 24. Useful References <ul><li>The following are a number of useful KPI’s / Metrics for most organizations: </li></ul><ul><li>Defects Distribution by Severity/Status </li></ul><ul><ul><li>bar chart defects by Severity (by project/cycle?) </li></ul></ul><ul><ul><li>bar chart defects by Status (by project/cycle?) </li></ul></ul><ul><li>Defects Distribution by Root Cause </li></ul><ul><ul><li>bar chart defects by Root Cause (by project/cycle?) </li></ul></ul><ul><li>Testing Effort </li></ul><ul><ul><li>actual testing effort (person hours) / total overall project effort (person hours) </li></ul></ul>
  25. 25. Useful References <ul><li>Suggested Baselines to start: </li></ul><ul><li>Defect Removal Efficiency (DRE) </li></ul><ul><ul><li>90% defects removed </li></ul></ul><ul><li>Test Case Effectiveness (TCE) </li></ul><ul><ul><li>10% not mapped </li></ul></ul><ul><li>Traceability / Code Coverage </li></ul><ul><ul><li>98% </li></ul></ul><ul><li>Planned vs. Actual Execution </li></ul><ul><ul><li>8% deviation +/- from plan </li></ul></ul><ul><li>Defects Distribution by Severity/Status </li></ul><ul><ul><li>bar chart actuals </li></ul></ul><ul><li>Defects Distribution by Root Cause </li></ul><ul><ul><li>bar chart actuals </li></ul></ul><ul><li>Testing Effort </li></ul><ul><ul><li>25 to 30% </li></ul></ul>

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