1. Matthew Luise M. Samonte
Address
Block 9 Lot 6 Mark St. Veraville Town
Homes 3, Manuela Subdivision,
Barangay Pamplona
Las Pinas City, Metro Manila
Mobile
+63 917 834 3577
Email
matt.samonte@gmail.com
URL
https://ph.linkedin.com/in/matthew-
luise-samonte-83a72526
Additional Information
Computer Skills include proficiency in
Microsoft Office Suite, Toad, MySQL,
MS Visio and MS Project. Also has a
background in Visual C++, Java, and
Database Management.
Soft Skills include exceptional written
and oral communication skills both in
English and Filipino, a smart worker,
very good listener, quick learner, and
can easily adapt to change.
An IT professional backed up with years of solid experience in project management,
QA testing, business planning and analysis, and service management. Currently in
the Banking and Finance sector who specializes in project management and data
analytics. Prior experiences include handling transition and migration projects, and
data warehousing for an IT/BPO Fortune 500 company. Can work either as a team
player or an individual contributor, and is also very much mobile in terms of work
assignments and relocations. Seeking to leverage experience, skills, and education
to grow further career-wise, and progress towards people management.
Summary
CITIBANK N.A. ROHQ, Manila, Philippines 2012-Present
Manager (Financial/Business Analyst) – APAC Productivity
Responsible for identifying opportunities and helping lead Citi’s efforts to improve
productivity across all countries and products in Asia. Interacts daily with Re-
engineering Specialists and Project Managers and supports the driving of projects
with data analysis and recommendations, workshop preparation, process
mapping, and stakeholder engagement.
 Projects completed/ongoing include: U.S. GCB Mortgage Project, Citi STA
(Standard Teller Assist) Rollout, APAC PB DILO, N.A. Retail Contact Center
 Conducted business travels in Asia for supported projects; mainly responsible for
data analytics, deck preparations, and overall project support.
Asst. Manager (Project/Business Analyst) – ESC Organization
Responsible for business process reengineering, management of improvement
initiatives, and support to drive projects that will generate greater value for the
organization and realize corresponding benefits.
 Projects completed include: Blueworks Audit for AP (Accounts Payable), EIM
(Electronic Invoice Maximization) Implementation, Global TTS (Treasury and
Trade Solutions) Corporate Card Program, Guam Non-P2P Implementation,
Manual e-Billing Transition, eInvoice Rollout, CTE (Citi Travel and Expense)
Implementation
 Served as a versatile project resource for the implementations mentioned above.
HEWLETT-PACKARD ASIA PACIFIC, Manila, Philippines 2010-2012
Release to Production Manager – iZoom Service Management
Responsible for the management of business solutions from development to release
to production phases of the project for the client.
 Served as Co-R2P Team Lead -- mainly responsible for process improvement,
document management and as an SME for iZoom Manila Platform processes.
 Delivered a number of iZoom Store implementations across different regions; all
with project scores of above 90%.
 Maintained a consistently-strong stakeholder management, scoring between 4.0-
5.0 on all customer/client feedback for all projects handled.
Professional Experience
Bachelor of Science in Computer Engineering (BS-CPE), Feb 2010
DE LA SALLE UNIVERSITY, Manila, Philippines
 Dean’s List, 2007-2010
Information Technology Infrastructure Library (ITIL) v3 Foundations
Hewlett Packard Asia Pacific HK Ltd. (HP-AP), Manila, Philippines
Education and Certification

2. Matthew Luise M. Samonte
DETAILS:
WORK BACKGROUND
July 2012 – Present Citibank N.A. ROHQ
Manager, Productivity and Re-engineering Intermediate Analyst
APAC Productivity Team
March 2010 – July 2012 Hewlett Packard Asia Pacific HK Ltd. (HP-AP)
Co-R2P Team Lead/R2P (Release to Production) Manager
iZoom Service Management
January - April 2009 Siemens Inc. Philippines (SIEMENS PHL)
Intern, Network and Technical Support – SIEMENS PH CIT Department
EXPERIENCE: Citibank N.A. ROHQ – APAC Productivity Team
January 2016 - Present N.A. (North America) Retail Contact Center - Citi Lean Implementation
 Serves as project support for the Citi Lean implementation for the
Citiphone (call center) group in San Antonio, Texas
 Performs consolidation of collected data based on active/recorded calls,
chats, escalations
 Conducts data analysis and provides interpretations based on
provided/collected data from the business
December - February 2016 APAC PB (Personal Banker) DILO (Day in the Life of) Project
 Served as project support for the implementation of this exercise in 6
countries for APAC
 Monitored, reviewed, and consolidated the templates received from all
PB's that participated in this exercise
 Updated the template and macro tool used for the data gathering and
consolidation prior to analysis
 Conducted the data analysis based on collected data and prepared the
decks/reports that were shared to the stakeholders of the project
September – December 2015 Project Analyst – U.S. GCB Mortgage Project
 Provided assistance in the Citi Lean implementation for the U.S. GCB
Mortgage cases handling
 Conducted data integration and analysis, and process mapping for all the
data acquired from the Mortgage team using the Citi Lean methodology
(e.g. Open/Closed/On-Hold Cases – Cycle Time, Pass/Fail Rate, etc.)
 Prepared decks for training and presentations for the customers and
senior stakeholders of the project
April – December 2015 Project Analyst – Citi STA (Standard Teller Assist) Rollout
 Performed the benefits case analysis for the implementation of a new
machine to be deployed in Citi branches across the APAC region
 Created templates to use for data gathering and analysis needed to
support the benefits case model
 Conducted branch visits in PH, SG, and HK to study the E2E (end-to-end)
processing of cash and some non-cash-related activities of the bank
 Monitored and immersed myself with the Greeter, Personal Banker,
Teller, and Cash Officer roles by conducting interviews and performing
time-and-motion analysis of the activities they perform
 Conducted integration and analysis of the all the data acquired (results of
branch visits, reports and transactional documents provided)

3. Matthew Luise M. Samonte
 Prepared decks for presentations based on these for the senior
stakeholders and customers of the implementation
April – May 2015 Project Analyst – Citi Lean Implementation for Enterprise Supply Chain
 Provided assistance in the Citi Lean rollout for the APAC ESC
organization
 Conducted data integration and analysis, and process mapping for all the
data acquired from ESC using the Citi Lean methodology (Initiation,
Planning, and Design phases)
 Prepared decks for training and presentations for the customers and
senior stakeholders of the implementation
EXPERIENCE: Citibank N.A. ROHQ – Enterprise Supply Chain Organization
July – October 2014 Project Lead – Blueworks Audit for Accounts Payable
 Conducted the review of the end-to-end process flows for Accounts
Payable, where the main objective is to identify key controls and ensure
accuracy of the documentation versus the actual processes performed
by the operations team.
March 2013 – April 2015 Program Lead – Electronic Invoice Maximization (EIM) Implementation
 Managed multiple Citi suppliers that were lined up to move from the
manual process to the electronic invoicing platform (due diligence,
process overview, setting expectations, and defining roles and
responsibilities)
 Created the project documentations (charter, business requirements
document, process map, project timeline, and test plan template) that
were rolled out and accepted by the Global team to be used as the
standard documents for APAC implementations
 Lead regular meetings per vendor, per country with regard to timely
updates, issue escalation and resolution, and next steps
 Conducted UAT testing along with the AP (accounts payable) Operations
team, business units, and the individual vendors
 Coordinated with key in-country and regional stakeholders for approvals
and sign-offs on the testing and completion of the BSA (business
sponsorship agreement) prior to the rollout in production environment
January 2013 – April 2015 APAC AP Module Lead – Global TTS Corporate Card Implementation
 Conducted due diligence for card processing of HK, TH, SG, MY and PH
 Reached out to key country stakeholders to understand in-country
processes and map the current state for each, to help the Global team
plot the future state for the implementation to move forward
 Served as the APAC AP SPOC during weekly meetings with the Global
team to provide updates and raise issues for the region
 Worked as the lead tester, coordinator and subject matter expert for AP
processing
May 2013 – April 2014 AP Processor (Encoder) – Guam Non-P2P Implementation
 Responsible for processing Guam expenses (invoices and employee
reimbursements) on a daily basis
 Creates/generates reports per payment method by EOD (end of day) to
be submitted for compliance and payment processing
October 2012 – March 2013 Project Lead – Manual e-Billing Transition
 Conducted country due diligence for a non-standard process (SG, AU)

4. Matthew Luise M. Samonte
 Reached out to key country stakeholders and proposed several globally-
accepted platforms to transition to
 Lead regular meetings for updates, issues/challenges, and next steps
 Collaborated with in-country businesses and operations teams for UAT
testing and smooth transition from one platform to another
 Rolled out standard criteria to be followed across the APAC region
backed with metrics and regional-lead approvals
August – October 2012 AP Tester – eInvoice Implementation
 UAT Tester for the eInvoice tool rolled out for PH, TW, IN, SG, and CN
 Completed the test plan templates (functional and scenario testing),
logged issues and raised them to the Global Dev team for resolution
 Conducted training to the business users who will be using the tool in the
production environment
September – December 2012 AP Tester – MY CTE Implementation
 Served as UAT tester for the CTE tool that was rolled out for Malaysia
 Completed the test plan templates (functional and scenario testing),
logged issues and raised them to the Global Dev team for resolution
EXPERIENCE: Hewlett Packard Asia Pacific HK Ltd. – iZoom Service Management
September 2011 – July 2012 Co-R2P (release to production) Team Lead – iZoom Platform Team
 Served as the lead for process improvement for the Platform Team
 Revised 3 key process documents for the Delivery SPOC role (R2P
Checklist, R2P Log Book, and the Weekly Executive Summary Reports)
 Led weekly Manila team meetings and some Global platform team
meetings
 Served as the SME (subject matter expert) for iZoom Manila Platform
processes
March 2010 – July 2012 Delivery SPOC (single point of contact) Manager – iZoom Store Projects
 Leads a team of 4-5 people per project to implement DW (data
warehouse) solutions for P&G POS (point of sales) data
 Responsible for overall project coordination for an entire project lifecycle
 Manages communication channels for timely updates and issue
escalations across all project stakeholders
 Conducts training and proper handover process of projects implemented
to the Operations team for closure and ongoing support
 Maintains key project documentations for tracking purposes and to
ensure a smooth transition from one project phase to another
EXPERIENCE: Siemens Inc. Philippines (SIEMENS PHL)
January - April 2009 Intern, Network and Technical Support – CIT (Corporate Information
Technology) Department