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Front office
1. ACKNOWLEDGEMEN
T
I would like to thank my hospitality teacher
MRS RASHMI MAM , who gave me the
golden opportunity to do this wonderful
project on Front office. This assignment helped
me a lot to gain information about the front
office department and their work. I am really
thankful to her.
2. 1. INTRODUCTIONTO HOSPITALITY
2. DEFINE HOTEL
a) Importance
3. COMPARISON BETWEEN DOMESTICAND INTERNATIONAL HOTEL
4. PHOTOGRAPHY – EXTERIOR & INTERIOR
5. LOCATION
6. INTRODUCTION
7. ROOMTYPESANDTARIFF
8.TYPE OF FACILITIESAND AMENITIES
4. INTRODUCTION TO
HOSPITALITY
•HOSPITALITY is defined as taking care of your
guests and anticipating their needs.
•The hotel industry is commonly referred as the
hospitality industry.
•The word ‘HOSPITALITY’ is derived from the Latin
word ‘HOSPES’ which means host, guest or
stranger.
5. WHAT IS A HOTEL?
•A HOTEL can be defined as an establishment
which provides a person with accommodation,
food and beverages, services and facilities,
provided the person ready to pay for it and
also that the person must be in a fit state to
receive whatever the hotel provides.
6. IMPORTANCE OF
HOTEL
HOTEL :
• Providing employment and income
• Source of foreign exchange earnings
• Preservation of national heritage and environment
• Developing infrastructure
10. INTRODUCTION
• The Gateway Hotel Residency Road is located 3.7 mi from Bangalore Railway
Station. It features a spa, outdoor pool and fitness center. Free parking is
provided.
• Gateway Hotel Residency Road is 20 mi from Bangalore International Airport.
• Rooms are fitted with a mini-bar and tea/coffee-making facilities. All rooms
provide a flat-screen cableTV and safety deposit box. Pool or city views are
available.
• Guests can request for secretarial or airport transfer services.The hotel has a
bookshop and tour desk. Currency exchange services are available.
• Northern Gate features popular North Indian cuisine.Traditional home style
recipes are featured in Karavalli Restaurant.
11. ROOMS – TYPES & TARIFF
Room type Facilities Nightly price per person
STANDARD ROOMS • Wi-Fi services for resident guests
• 24-hour in-room dining
• Packaging and shipping services are
also available on request
₹ 8900 per night
SUPERIOR ROOMS • 24-hour laundry services
• Doctor on-call 24X7
• Refrigerated mini-bar
₹ 9000 per night
EXECUTIVE ROOMS • CD player on request
• Wired & wireless Internet access
• Packaging and shipping services on
request
₹ 10000 per night
EXECUTIVE SUITES • Queen size beds
• Pool side/city view
• Bathrobes
• Hair dryer
₹ 11000 per night
12. TYPE OF AMENITIES
• Airport transfers upon request
• Valet parking upon request
• Currency exchange
• Fitness Centre
• Swimming pool and Massage room
• Facsimile machines and Shredder
• Secretarial services
• Courier services
• Stationery supplies
• Presentation equipment (on request)
• Gift shop
14. BANQUET
• At The Gateway Hotel Bangalore, you
can count on us to make your
wedding or reception party a truly
memorable one. With an eye for
detail, our staff is trained to make all
arrangements; from theme, catering
to decorations. And their quick
intuitive service ensures all your
guests enjoy the day to the fullest.
• They also host events with Aqua
Theme, Garden Theme, Local
traditional theme.
17. INTRODUCTION
• Emirates Palace is located in the cosmopolitan city of Abu Dhabi,
the capital and largest emirate in the United Arab Emirates.
• Located in Dubai, Gateway Hotel is a newly opened property
that offers modern rooms and free WiFi in all areas. It features
an outdoor pool. The Dubai Metro Green Line is a 851 m away.
• The hotel is 701 m from Dubai Museum in Al Fahidi Fort and 2.5
mi from Dubai International Convention and Exhibition Center.
Dubai International Airport is 4.3 mi away. Free covered parking
is available on site.
18. ROOMS – TYPES &
TARIFFRoom type Facilities Nightly price per person
INTERCONNECTING FAMILY
ROOM
• 2 single beds and 1 king bed
• Executive lounge access
• Free breakfast for 4
₹ 5,930 per night
DELUXETRIPLE ROOM • Air Conditioning
• Bathroom with Bath Tub
• BUFFET BREAKFAST
₹ 3,806 per night
EXECUTIVE ROOMS • CD player on request
• Wired & wireless Internet
access
• Packaging and shipping services
on request
₹ 10000 per night
EXECUTIVE SUITES • Queen size beds
• Pool side/city view
• Bathrobes
• Hair dryer
₹ 11000 per night
19. HOTEL AMENITIES
•Free covered private parking is available on site
• FreeWi-Fi for public as well as guests
•The entire hotel is non smoking
•Pick up and drop off only from Dubai InternationalAirport
on request
•Baby sitting available upon request with advance booking
chargeable
•Swimming pool and fitness Center
20. RESTAURANT
The Horizon
• The Horizon is an all-day dining
restaurant located on the third floor
showcasing international flavors in a
simple yet refined cuisine, superbly
prepared and served with flair. Start
the day with an extensive selection
for breakfast and explore a vast array
of flavors from our a la carte menu.
Horizon serves:
• Breakfast buffet from 7:00am to
11:00am
• Lunch a la carte from 12:00pm to
3:00pm
• Dinner a la carte from 7:00pm to
midnight
• Light snacks available all day and
night.
21. CONCLUSION
• I would like to conclude that through this task I have
learned many things about the hotel and their work. I also
learned that the hotel industry is very busy I industry. I
would like to prefer The gateway hotel situated in
Bangalore as it is within the country with different types of
facilities and services. Also, it have more facilities than The
gateway hotel in Dubai. At last, I would like to thank Mrs.
Rashmi Francis for this task.