1. Mina Fahmy Akoush
1 El Meseha st. Assiut Egypt
2 Mohmed Nehad Fahmi,Triumph.Cairo Egypt
Tel: (088) 2327703 (Home), 01226567676 (Mobile)
mina.akoush@yahoo.com
Objective:
Seeking a challenging position among a multinational structured organization that has the need for my qualifications
and Education backgrounds, Also using my skills and commitment to perform quality work; and offers opportunities
for advancement.
HR Phone Screener at Vodafone Egypt (16-August-2015 till Now)
DUTIES AND RESPONSIBILITIES
• INTERNALAND EXTERNAL PHONE SCREENING
• SCHEDULE ACCEPTED CANDIDTES FOR A FACE TO FACE PANEL
• CONDUCT OFFERING SESSIONS
• FLOW UP WITH THE DOCUMENTS OF THE ACCEPTED CANDIDTES
• PREPARE FOR THE CONTRACT SESSIONS
Technology Contractor at Mobinil (24-April-2015 till 24-July-2015)
PURPOSE OF THE JOB
• INTERFACING WITH ALL TECHNOLOGY DEPARTMENT TO SOLVE ALL CUSTOMER
COMPLAINTS (INTERNAL/EXTERNAL) IN THE SHORTEST TIME AND FOLLOW UP ON ALL
NETWORK PROBLEMS REPORTS (INCIDENT REPORTS). ASSURING THE PREVENTIVE ACTIONS
ARE TAKEN TO SOLVE ANY PROBLEM.
• RECEIVING AND DISCUSSING WITH NON-TECHNICAL DEPARTMENTS ALL TYPES OF
CUSTOMER COMPLAINTS (ALO, EASY GO, COVERAGE, CALL DROP … ETC).
DUTIES AND RESPONSIBILITIES
• RECEIVE VAS COMPLAINTS FROM THE RESPONSIBLE INTERFACES (SALES AND CUSTOMER
CARE INTERFACE).
• RECEIVE CASES ALSO FROM THE FRONT OFFICE THAT NEED A SPECIAL HANDLING ON THE
SPOT.
2. • CHECK THE RECEIVED CASES ON THE AVAILABLE TOOLS (FERMA WEB BASED APPLICATION,
BSCS) TO VERIFY THE ACCURACY OF THE COMPLAINTS AND REJECT WRONG CASES OR
COMMENT ON THE INCOMPLETE CASES.
• TAKE THE ACTIONS NEEDED TO SOLVE THE PROBLEM ON BSCS AND REPORT THE MAJOR
PROBLEMS THAT AFFECTS THE CUSTOMERS TO THE IT & TECHNICAL TEAMS TO FIND A
PERMANENT SOLUTION
• FOLLOW UP THE EMAILS WITH THE TECHNOLOGY TEAMS BY ANSWERING THEIR QUESTIONS
AND PROVIDE ANY NEEDED INFORMATION.
• AFTER RECEIVING THE FEEDBACK ON THE ABOVE MAILS IN THE AGREED TIMES, START
CHECK THE CREDIBILITY OF THOSE REPLIES BY USING THE AVAILABLE TOOLS.
• GATHER THE DATA OF THE CASES TO FORM A WEEKLY STATISTICAL REPORT AND ALSO TO BE
AS A RAW DATA READY TO BUILD A DYNAMIC DATABASE.
Education
Obtaining Career Certificate in Human Resources Management, American University in Cairo
• Coursework: Organizational Behavior, Recruitment and Selection Management, Compensation and Benefits
Management, Employee Relation Management, Talent Management (People Development) ,Performance
Management ,Strategic Human Resources Management
Obtained Bachelor of Business Administration, Faculty of Commerce English section, Assiut University Egypt
• Graduated Spring 2013
• Major: Accounting
• Grade: 60%
• Coursework: Principles of Marketing, Principles of Management, Human Resources, Organizational
Behavior, Production, International Trading, Development and Planning, Financial Accounting, Micro
Economics, Macro Economics, Economic Resources, Public finance, Money Banking, Insurance, Statistics.
Career Related Experience
• Marketing project (Car Wash project)
Created a marketing plan for a new car wash Company.
Invented a slogan and a logo for this business.
Developed a vision and a mission statement for it.
Specified target markets for the car wash project.
Studied the potential opportunities for it and analyzed the pros and cons of these opportunities.
Created a marketing mix for the project.
3. Planned strategies for implementing and monitoring the project.
Extracurricular Activities
• Marketing Professional certificate
It is a specialized marketing certificate from the American Chamber that discusses 7 main topics in marketing:
1. Marketing Strategy and Environment.
2. Marketing Research and Target Market Analysis.
3. Customer Behavior and E-Marketing.
4. Product Decision.
5. Pricing Decision.
6. Distribution Decision.
7. Promotion Decision.
• English course held by Berlitz
The course is specified in enhancing spoken English language. It is mainly concerned about Business
Outsourcing Process (BOP) by providing call center or transportation service or other services for a
multinational firm. It teaches how to work on an operator (call center).
• Computerized Accounting.
Computerized accounting is a course teaching how to make an automated accounting system. It is specialized
in inventory cycle.
• Human Resources session
It is a session held by "American Chamber" about the definition of human resources and how to deal with first
interview also how to be the appropriate interviewee and what are the strengthens and weaknesses of the
interviewee.
The session also discuss HR career in Egypt
Computer Skills:
• Excellent working knowledge of MS office applications: Excel, Word, Access and PowerPoint and
certification by International Computer driving license (ICDL)
• Good knowledge of adobe premier and SPSS
Language Skills
Fluent in spoken and written Arabic and English
Personal Data
• Nationality: Egyptian
• Date of birth: October, 9, 1990
• Military Status: Exempted
