Professional Communication Interpersonal Communication

1. Soft skill for successfulSoft skill for successful
careercareer
Soft skills with special focus onSoft skills with special focus on
Soft skill is the ability required andSoft skill is the ability required and
expected from persons for finding aexpected from persons for finding a
suitable job, its maintenance andsuitable job, its maintenance and
promotionpromotion
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2. Importance of soft skillImportance of soft skill
Soft skill are very importantSoft skill are very important
 To handle interpersonal relationsTo handle interpersonal relations
 To take appropriate decisionsTo take appropriate decisions
 To communicate effectivelyTo communicate effectively
To have good impression andTo have good impression and
impact to gain professionalimpact to gain professional
developmentdevelopment
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3. Communication skill as softCommunication skill as soft
skillskill
• Communication skills form theCommunication skills form the
corner stone of soft skillcorner stone of soft skill
• Every human being has to essentiallyEvery human being has to essentially
& effectively communicate with& effectively communicate with
othersothers
• Effective communication is theEffective communication is the
hallmark of one’s educationhallmark of one’s education
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4. •The ability to speakThe ability to speak
fluently using the rightfluently using the right
word in the right order isword in the right order is
an good communicationan good communication
•Message usingMessage using
appropriate vocabularyappropriate vocabulary
and syntax form effectiveand syntax form effective
communicationcommunication
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5. Body languageBody language
Non verbal languageNon verbal language
Face is the index of the mind and it clearlyFace is the index of the mind and it clearly
displays the persons interestdisplays the persons interest
Body language presents to the audience what weBody language presents to the audience what we
feel & think about the particular matterfeel & think about the particular matter
Ex: Nodding one’s headEx: Nodding one’s head
Body language (e.g, arms crossed, standing,Body language (e.g, arms crossed, standing,
sitting, relaxed)sitting, relaxed)
Emotion of the sender & receiver (e.g, speakingEmotion of the sender & receiver (e.g, speaking
clearly, enthusiastic)clearly, enthusiastic)
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6. Written communication SkillWritten communication Skill
 Writing evaluates a person’s proficiencyWriting evaluates a person’s proficiency
indications, spelling grammar etc…indications, spelling grammar etc…
 Errors committed while writing circulars,Errors committed while writing circulars,
reports & agenda considerably spoil thereports & agenda considerably spoil the
image of the writerimage of the writer
 Good visual presentation using graphics,Good visual presentation using graphics,
color, balanced design layout- adds so muchcolor, balanced design layout- adds so much
to written communication.to written communication.
 Keep handouts and other writtenKeep handouts and other written
materials for your presentation.materials for your presentation.
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7. Presentation SkillsPresentation Skills
 Presentation skills include planning, preparationPresentation skills include planning, preparation
& delivery of the message& delivery of the message
 Making a formal speech is one form ofMaking a formal speech is one form of
presentationpresentation
 Presentation skills can be broadly categorizedPresentation skills can be broadly categorized
into physical oral, & electronicinto physical oral, & electronic
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8. Success in life depends on presenting ideas in anSuccess in life depends on presenting ideas in an
appropriate mannersappropriate manners
Look at the eyes of audience & speak in aLook at the eyes of audience & speak in a
natural, conversational voicenatural, conversational voice
 Appropriate voice will make the presentationAppropriate voice will make the presentation
effective and interestingeffective and interesting
 Ask for feed back from your audience aboutAsk for feed back from your audience about
your presentation & change accordinglyyour presentation & change accordingly
 In presentation especially, stop occasionally toIn presentation especially, stop occasionally to
ask the audience understand what you have saidask the audience understand what you have said
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9. Team WorkTeam Work
People of either gender, different agePeople of either gender, different age
groups, qualification, status & skills work asgroups, qualification, status & skills work as
a team with a common objective ofa team with a common objective of
accomplishing the taskaccomplishing the task
 The success of any organization largelyThe success of any organization largely
depends on in the coordinated efforts of itsdepends on in the coordinated efforts of its
employeesemployees
 It mainly refers to the agreeableness &It mainly refers to the agreeableness &
co-operation among the team membersco-operation among the team members
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10. ProfessionalProfessional
ethicsethics
 Professional ethics is the need of the hour inProfessional ethics is the need of the hour in
IndiaIndia
 When a person is at the work spot, he mustWhen a person is at the work spot, he must
think of his work onlythink of his work only
 He must put his heart & soul into the workHe must put his heart & soul into the work
 Each employee is a organic part of theEach employee is a organic part of the
organization & must strive to contribute his miteorganization & must strive to contribute his mite
to the successful functioning of the organizationto the successful functioning of the organizationPrepared By Milky N. India

11. Interpersonal SkillsInterpersonal Skills
 Man is a social animal & his successMan is a social animal & his success
in life largely depends on hisin life largely depends on his
relationship & interaction with othersrelationship & interaction with others
 We must respect the views &We must respect the views &
sentiments of others.sentiments of others.
 When we want to differ their views,When we want to differ their views,
we must very politely give hints towe must very politely give hints to
them without wondering theirthem without wondering their
feelingsfeelings
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12. Time & Stress ManagementTime & Stress Management
 Prioritize the work & schedule yourPrioritize the work & schedule your
time accordinglytime accordingly
 Impotent work should be allottedImpotent work should be allotted
more time & taken up firstmore time & taken up first
 Listening to classical music &Listening to classical music &
practicing Yoga will considerablypracticing Yoga will considerably
reduce the physical,emotional &reduce the physical,emotional &
mental stress of an individualmental stress of an individualPrepared By Milky N. India

13. Leadership communication skillsLeadership communication skills
 Leaders, executives & managersLeaders, executives & managers
need to be very clear about whatneed to be very clear about what
they expect from othersthey expect from others
 Trust your selfTrust your self
 Keep smilingKeep smiling
 Share & stay togetherShare & stay together
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14.  Always learn new thingsAlways learn new things
 Accept responsibility for your selfAccept responsibility for your self
& your actions& your actions
 Look at problems & challengesLook at problems & challenges
 Be grateful alwaysBe grateful always
 Love your selfLove your self
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