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Michelle Win Resume 1 | P a g e
MICHELLE WIN
wmichellep@gmail.com 818.269.3854
Mission Statement
Strive to exceed customer/employer expectations by delivering second‐to‐none service. Maintain customer
centricity in all initiatives and interactions, always putting the customer first.
Key Skills/Summary of Qualifications
 Expert in customer care/communications, problem
solving and relationship building.
 Passion for gaining personal relationships with
clients.
 Accounts Payable/Accounts Receivable
 Advanced computer skills in Microsoft Office Suite
 Report & Document Preparation
 Lien Releases
 MAS90/200
 Ability to work well in a team environment as well as
individually
 Hardworking, and detail oriented
 Excellent organizational skills
 Knowledge of Mechanic’s Lien
 Monetary operations & cash handling.
 Language, Burmese – Fluent
 Navision
Professional Experience
Sierra Pacific Constructors ‐ Woodland Hills, CA April 2008
Accounting Professional (Collections/Account receivable/Accounts Payable)
 Verified and transferred receivable data to general ledger.
 Reviewed AR aging reports and customer accounts for discrepancies and charge backs
 Received and applied incoming checks and charges to customer
 Received and resolved all customer account inquiries; resolve problem inquiries using supporting
documentation.
 Performed tasks and duties as directed by Controller and Project Manager.
 Updated weekly collection status reports.
 Vendor management: Kept positive vendor relationship during cash discrepancies.
 Assisted Account Payable and Project Manager
 Ran and review job cost and billing reports
 Prepared and processed daily bank deposit
 Secured properly executed subcontract and purchase order agreements, insurance certificates, bonds and
other documents as required protecting the interest of the company.
 Checked periodic payment of sub‐contractors based on actual accomplishments on site.
Accounts Payable
 Investigated every detail and record of the payments that are due to be made to creditors.
 Reviewed invoices and check requests and sorts and matches invoices and checks.
 Prepared invoices for payment and processes payment.
 Processed wire transfers and handled reconciliation of payments
 Tracked transactions and monitors accounts to ensure payments are up to date
 Resolved invoice discrepancies
 Maintained records and vendor file
 Corresponded with vendors and respond to any inquiries.
 Prepared and submitted monthly reports and help in month end closing

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Michelle Win Resume 2 | P a g e
Belstone, Van Nuys, CA September 2005 – April 2008
Collections/Accounts Receivable
 Review AR aging reports and customer accounts for discrepancies and charge backs.
 Post details of cash receipts and sales transactions.
 Receive and resolve all customer account inquiries; resolve problem inquiries using supporting
documentation.
 Perform tasks and duties as directed by CFO and supervisors.
 Purchase order verification and accuracy of information.
 Update weekly collection status reports.
Seychelles Shoe LLC, El Segundo February 2003 – September 2005
Customer Service
 Ran daily and weekly open order reports.
 Handled product allocation and availability.
 Worked directly with the credit department for order payment preparation and approval.
 Heavy collection calls (approx 45 calls per day), reconciled accounts (unauthorized deductions), assisted in
posting cash, advised credit manager of possible closure (business), tracked lost product for credit purposes.
 Ordered auditing and quality assurance.
 Served as a liaison between merchandise buyers, sales reps and various internal departments to promote
quality customer service.
 Responsible for the status of the order from receiving to invoicing.
UCC Direct Services, Glendale June 1999 – February 2003
Customer Service
 Responsible for handling a large volume of UCC filings generated from our on‐line customer base.
 Handled technical search and filing requirement procedures for processing filings.
 Handled client calls regarding filing fees, database issues, filing rejections and invoice billing.
 Supported our sales executives with their assigned client base.
 Provided support for special projects, third party alliance client issues and analyzed data for migration to our
systems.
Bloomingdales, Sherman Oaks October 1996 – December 1999
Operation Administrator/Vendor Specialist
 Resolved customer issues and answer questions about products and services.
 Delivered outstanding customer service and provide consumers with an overall positive store experience.
 Direct requests and unresolved issues to the designated resource.
 Developed a client book and repeat customers by establishing relationships with recurring shoppers.
 Led efforts to drive sales revenues, meeting or exceeding sales quotas.
 Effectively communicated brand image to customers by explaining company philosophy and style.
 Processed store transactions and assist cashiers with boxing, packaging and wrapping.
 Assisted marketing staff with store setup, merchandising, sales displays and general marketing materials.
 Performed administrative tasks such as sales charting, inventory management and daily financial audits.
 Evaluated daily, weekly and monthly sales report, called on key accounts
 Established and maintained strong client base as a result of dedicated customer service activity.
 Excellent in role requiring the ability to handle a variety of customer service and administrative tasks and
resolve customer issues with expediency.
 Set store sales promotions, special events, and promotions.
 Provide feedback on the efficiency of the customer service process.
References
Available upon request