1. MICHAEL SIMPSON
277 Shalloway Drive Telephone: (770) 899-1807
Kennesaw, Georgia 30144 Email: michael.simpson01@gmail.com
QUALIFICATIONS
Information systems professional experienced at delivery of assigned tasks and successful completion
of projects. Results-oriented team player with excellent communications skills combined with a
collaborative work style: Technically proficient in client/server technology and multiple database
environments across different methodologies and discipline. A team player, which is flexible and can
adapt to a changing business environment while being committed to conducting business in a
professional and ethical manner.
CORE COMPETENCIES
Leadership
Able to build and lead teams of cross-functional individuals to achieve project goals through
performance, assessment, rewarding results, and motivating and promoting good stewardship.
Planning
Capable of designing various strategies from different disciplines based on comprehensive needs and
technical forecasts of industry trends.
Project Management
Proven project implementation skills to identify, allocate, and manage resources to complete projects
on time within budgetary and scheduling guidelines.
CAPABILITIES
• Active Directory
• Group Policy Management
• Dell KACE Console
• Desktop Support
• VMWare for Virtualization Environment
• Project Management
• Server Management
• Apple Configurator
• Bomgar Console
• Symantec Ghost Console
• Staefa Unit Console
• Ruckus Wireless Console
• Server 2003 and 2008
• Print Management
• Accomplished with Mobile devices
• SyncToy Backup
PROFESSIONAL EXPERIENCE
Marietta City Schools, Marietta, GA
Technology Lead 07/2012-07/2016
• Provided High Level IT support to company personnel with use of Active Directory, Server
Management, Ruckus Wireless, Symantec Ghost and Dell KACE console.
• Built and maintained successful relationships with service providers, Vendors and consumers.
• Maintained hardware upgrades and provided troubleshooting and software support on
network workstations.

2. • Collaborated with multiple vendors to bring new technology in the building.
• Directed in-house technical staff to meet project deadlines and goals.
• Managed a small staff of technical support engineers.
• Designed reports and procedures.
• Troubleshoot LAN and WAN connectivity problems and hardware issues.
• Deployed software using Group Policy and Dell KACE console.
• Analyzed information technology systems to identify threats, vulnerabilities, countermeasures,
and residual risk.
• Provide support for desktop computers operating Google Apps and hardware.
• Create and test computer images.
• Maintained confidentiality and discretion when working with password sensitive materials.
• Monitored infrastructure (servers, appliances, network hardware) for normal operation on a
daily basis.
• Ensured Datacenter is operational -24/7 (Servers, SANs, network switches, controllers, LAN-
Wired/Wireless controllers, UPSs).
• Assess hardware to determine general condition and makes recommendation for continued use,
replacement and /or disposal.
• Maintain current inventory of school technology (computers, printers, servers) for District,
State and Federal reporting purposes.
Marietta City School, Marietta, GA 07/2007 – 07/2012
Level II Technical Support
• Monitored network systems and notified appropriate technical support personnel of system
problems.
• Installed and tested memory and hard drives.
• Interfaced with Network Administrator to create and maintain current user accounts.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Researched issues on various computer systems and databases to resolve complaints and
answer inquiries.
• Manage IT service request for school system.
• Devised workarounds for problems.
• Researched, documented and escalated cases to higher levels of support according to internal
procedures.
• Continually updated personal knowledge of computing hardware operating systems and
software.
EDUCATION/CERTIFICATIONS
Alabama Agricultural & Mechanical University
Bachelor of Science, Major - Business Management - 1994
Micro-Learning Center, Marietta, GA
A+ Certification Course – 01/2001
CompTIA Certification Program, Marietta, GA
Certified A+ Core Service Technician – 02/22/2001
CompTIA Certification Program, Marietta, GA
Certified A+ DOS/Microsoft Windows Service Technician – 03/26/2001