1. PAMELA J. SAPYTA
TEL: 703.623.1275
EMAIL: PSAPYTA@GMAIL.COM
PROFESSIONAL SUMMARY
Fortune 100 Information Technology professional with demonstrated expertise in Access Management,
Release Management, Mobile Device Management (MDM), Configuration Management, business
analysis, and implementation. Talented mentor, adept at building positive relationships while promoting a
spirit of teamwork in a multi-disciplinary team environment.
CAREER HIGHLIGHTS
CONVERGENZ MAY 2014 – Present
RELEASE MANAGER (at FANNIE MAE)
 Develop release management framework and implement standards, processes, and controls for
configuration and release activities of deployment of enterprise-wide Access Management tool,
SailPoint
 Establish and facilitate release team meetings and develop release process solutions
 Plan and manage releases/deployment of code through different environments (Test, Staging,
Acceptance, Production)
 Manage timely resolution of all critical and/or complex problems with the different platforms in all
environments including the necessary communication to stakeholders
 Maintain configuration information, release history for all environments, and communication to all
stakeholders
 Manage environment upgrade process – preview environment, sandboxes, staging solution
 Log, track, and escalate priority issues affecting the ability to deliver quality projects
 Manage the production release process that ensures the reliability and availability of the platform
 Prepare, present and represent releases at corporate-wide Change Approval Board
ORACLE, INC. July 1998 - November 2013
SENIOR IT CONSULTANT/SENIOR APPLICATION ENGINEER
Integral member of team, supporting corporate communication infrastructure including Mobile Device
Management implementation, Web Conferencing, Calendar and E-mail
ACHIEVEMENTS:
Mobility
• Led implementation of secure wireless email communication system for Oracle global user base
utilizing Consilient (BlackBerry) and NotifyLink (iOS and Android, BlackBerry)
• Developed RFI and RFP standards for selection of Mobile Device Management (MDM) tools
• Completed proof-of-concept pilot projects leading to selection and global implementation of Mobile
Device Management (MDM) system
• Selection and global implementation of Globo (formerly Notify, Inc.) NotifyMDM supporting Mobile
Device Management in a Bring Your Own Device (BYOD) environment (100k+ internal Oracle users)
• Implemented global mobile solutions working with service providers Verizon, Sprint, AT&T, Vodafone
• Selection and certification of internally supported mobile devices
• Created and maintained self-service configuration documentation for supported mobile devices (iOS,
Android and BlackBerry)
• Level 4 end-user support for >100k Oracle mobile users
Mergers and Acquisitions

2. • Mergers and Acquisition Lead for users and device integration, including:
• On-boarding of 36k users while meeting critical and fast-paced timelines
• Performed IT Clinics, Brown Bag sessions, Day One on-site support for new employees
• Created and maintained documentation for mobile device configuration for incoming employees
Global Help Desk Liaison
• Led training sessions and provided executive support for largest internal deployment of Oracle real-
time collaborative architecture
• Trained Global Help Desk Services personnel in Oracle Beehive architecture services
• Early adopter of internal systems and clients, identifying client/system bugs
• Developed best practices, methods and procedures for end-user self-service support
PRINCIPAL ORACLE CONSULTANT
BellSouth, Atlanta, GA:
• Lead for creation of process and procedures required to implement a Configuration Management
process for extensive customization effort
• Reduced unplanned outages from multiple events per week to less than one per month
UUNet, Loudoun, VA:
• Maintained development and production codes utilizing PVCS Version Manager
• Created trouble ticket process
• Implemented and maintained integration of PVCS Version Manager and PVCS Tracker
• Developed training tools and documentation
• Implemented enterprise configuration management and code tracking tools
SENIOR ORACLE CONSULTANT
Cablevision, Beth Page, NY:
• Business Analyst for Executive Information System, utilizing Oracle Express 5.03
INTERSOLV, INC November 1996 – July 1998
Rockville, MD
SENIOR CONSULTANT
INTERCON SYSTEMS November 1994 – November 1996
Herndon, VA
SENIOR TECHNICAL SUPPORT ENGINEER
EDUCATION AND TRAINING
Master of Science, Sociology, Utah State University 1988
Bachelor of Science, Sociology/Psychology, Utah State University 1983
ORGANIZATIONS
Oracle Mobile Advisory Board 2006-2013
Established global mobile device standards. Participated in Oracle mobile service provider quarterly
reviews and yearly roadmap discussions
Sprint-Nextel Handheld Advisory Board 2006-2007
Participated in roundtable discussions regarding long-term end-user device needs