1. 1
Key Task 2
1 What is proactive service delivery?
Why do we try to use it in the workplace?
Identifying where the common differences between peoples
expectations and the actual experience come about, and
seeing whether there is anything that can be done to reduce
conflict from occurring.
To try do defuse conflict.
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2. 2
2
Put the following 4 stages of escalation in to
the correct order, by drawing 3 more lines:
Key Task 2
1st
2nd
3rd
4th
FRUSTRATION
VIOLENCE
ANGER
AGGRESSION
3. 3
2
Put the following 4 stages of escalation in to
the correct order, by drawing 3 more lines:
Key Task 2
1st
2nd
3rd
4th
FRUSTRATION
VIOLENCE
ANGER
AGGRESSION
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4. 4
3
In the dynamic risk assessment model TACT, and specific threat
model SEW, what do the letters stand for?
Key Task 2
5. 5
3
In the dynamic risk assessment model TACT, and specific threat
model SEW, what do the letters stand for?
Key Task 2
THINK safety first
ASSESS the situation
CONSIDER your options
TAKE action
SUBJECTS
ENVIRONMENT
WEAPONS
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