Melissa Hathaway's resume—December 23, 2017

1. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
Accomplished professional with extensive experience creating and managing development programs/projects. Specialized skills in
curriculum development, assessment and measurement, reporting analysis and preparation, marketing and graphics. Highly organized
with demonstrated ability to lead, motivate and manage multiple projects and cross-functional teams in challenging and fast-paced
environments. Responsible self-starter with effective communication skills and ability to interact with all levels of the organization.
TECHNICAL SKILLS QUALIFICATIONS EDUCATION & CERTIFICATES
Design/Development:Design/Development:Design/Development:Design/Development: Articulate Storyline 2,
Adobe Captivate 9, Adobe Audition, Adobe
Illustrator, Brainshark, Camtasia Studio 7,
Articulate Presenter, SnagIt
LMS:LMS:LMS:LMS: Cornerstone OnDemand, Brainshark,
Saba, OutStart
Productivity:Productivity:Productivity:Productivity: MS Outlook, Word, PowerPoint,
Excel, Access, Project, Visio
Collaboration:Collaboration:Collaboration:Collaboration: Adobe Connect, Level3,
WebEx, SharePoint
Misc.:Misc.:Misc.:Misc.: Salesforce.com, Opinio, SurveyMonkey
Curriculum Development & Training
Program/Project Management
Results Oriented & Resourcefulness
Innovation & Creativity
Organization & Planning
Performance Consulting
Reporting & Analysis
Business Development & Strategy
Marketing & Graphics
Education:Education:Education:Education: Academic coursework at Cisco
College (Clyde & Cisco, TX campuses) and
Executive Secretary Degree (Business
Administration) at Central Texas Commercial
College (Brownwood, TX)
CertificatCertificatCertificatCertificateseseses:::: ROI Certificate, Jack J. Phillips,
The ROI Institute
GIFTed Trainer; GIFTed Developer, Customer
Focus; Fast Start Project Management
Acclivus Sales Curriculum; AchieveGlobal
Sales Curriculum; Axiom Sales Curriculum
EMPLOYMENT
Grand HomesGrand HomesGrand HomesGrand Homes, McKinney, TX 00007777/1/1/1/17777 –––– PresentPresentPresentPresent
SalesSalesSalesSales AssistantAssistantAssistantAssistant
Support sales consultants by creating and managing content marketing initiatives to drive traffic, engagement and leads that deliver sales and
customer retention. Source broker and realtor information. Coordinate with vendors, builders and Corporate office to manage and maintain
communities, models and showcase homes. Assist with event planning and management, as well as managing community social media.
Contracting: Instructional DesignerContracting: Instructional DesignerContracting: Instructional DesignerContracting: Instructional Designer, Irving, TX & Coppell, TX 00003333/1/1/1/16666 –––– 06/1706/1706/1706/17
• 03/17 - 06/17 – Robinson/Diamond: Designed executive leadership e-learning and conducted reporting/data content analysis for jeweler client.
• 09/16 - 12/16 – Robinson/Diamond: Designed system integration interactive job aids for jeweler client.
• 03/16 - 04/16 – KellyMitchell: Designed templates, instructor-led training and e-learning for mortgage client.
CVS HealthCVS HealthCVS HealthCVS Health, Irving, TX 09/1409/1409/1409/14 –––– 03/1603/1603/1603/16
Advisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional Design: New Hire Innovation Lead: New Hire Innovation Lead: New Hire Innovation Lead: New Hire Innovation Lead &&&& Local Training LeadLocal Training LeadLocal Training LeadLocal Training Lead))))
Collaborated with Account Management Education team to design, develop and facilitate best-in-class e-learning and instructor-led training. Shared
best practices cross-functionally across organization. Performance highlights:
• Achieved highest week one on-boarding knowledge transfer score average (99%) and highest final exam score average (98%) across new hire
training locations. Created Self-Study Guide Program for off-cycle new hires to follow. Streamlined e-card/e-flyer template format, enabled
team to decrease development time by 50%. Created templates, structure and guidelines around instructor-led, virtual-led and online
curriculum development and communication.
• Implemented innovation and enhancements for new hire training: Chunked content in a push/pull format for account managers; increased
interactivity and engagement for online training and simulations; provided peer and manager reinforcement tools; and leveraged LMS and
Knowledge Management System accordingly as one-stop-shops for online learning and digital resources, as appropriate.
Samsung Telecommunications America,Samsung Telecommunications America,Samsung Telecommunications America,Samsung Telecommunications America, Richardson, TX 05/1205/1205/1205/12 –––– 05/1405/1405/1405/14
Manager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail Training (B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)
Managed contractors, vendors and internal design team to create device and sales training (online and instructor-led). Leveraged strong project
management and relationship management skills, as well as effective and clear communication to achieve goals for sales and retail audience of over
55K. Constantly increased technical acumen and evaluated/augmented design principles to create more effective training. Performance highlights:
• Created the infrastructure, processes and guidelines to bring instructional design team in-house, cutting cycle times in half. Saved the
organization over $1.9M per year in outsourcing costs, and an additional $65,000 a year by creating an internal and secure SCORM review site.
• Led the other Samsung Mobile subsidiaries in training approach, quality and results (training adopted by HQ Korea and leveraged by subsidiaries
in other countries). Optimized training for mobile/tablets. Consistently achieved 4.5 out of 5.0 in training evaluation ratings each quarter.
SUMMARY

2. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
EMPLOYMENT (Continued)
Contracting:Contracting:Contracting:Contracting: RPM Corporation,RPM Corporation,RPM Corporation,RPM Corporation, Dallas, TX 05/1105/1105/1105/11 –––– 05/1205/1205/1205/12
RPM Corporation was a performance improvement company dedicated to developing and enhancing the behavior and performance of sales and
service professionals through strategic consulting, marketing, behavior assessment and measurement, curriculum development and training, and
performance metrics and analytics. Clients included Ampex Brands, TDMS, Inc., Brown and Company and Better Business Processes, LLP.
Verizon Wireless,Verizon Wireless,Verizon Wireless,Verizon Wireless, Lewisville, TX 10/0510/0510/0510/05 –––– 05/1105/1105/1105/11
Lead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government Training
Created and maintained business enterprise and government training (instructor-led, virtual and online). Charged with learning analytics and team
reporting (completions, scorecards, vendors, etc.). Conducted Levels 1-4 Evaluation: created skill gap analyses, assessment and measurement web-
based surveys, analyzed data and content, conducted performance comparisons, and presented case studies and reports to leadership and teams.
Developed team member performance/capabilities: conducted new hire team interviews, delivered training/coaching sessions, and assisted with
employee on-boarding. Performance highlights:
• Decreased develop cycle time and streamlined approach, completed an average of 78% of projects early. Saved organization over $1M over a
six-year period by personally developing 45 training courses in-house vs. using a vendor; and over $80,000 by personally developing & leading
trainer certifications in-house. Received nine awards and multiple commendations during length of employment.
• Achieved an average 95% out of 100% participant course satisfaction rating for courses developed. Surveyed over 55 courses to date (over
56,000 respondents); raised overall participant response rates by 43%.
AcclivusAcclivusAcclivusAcclivus Corporation, Dallas, TXCorporation, Dallas, TXCorporation, Dallas, TXCorporation, Dallas, TX 05/0205/0205/0205/02 –––– 10/0510/0510/0510/05
Manager, AIM ServicesManager, AIM ServicesManager, AIM ServicesManager, AIM Services
Developed and ran the AIM Services division within the Consulting Services group. Managed three separate practices (Assessment services,
Implementation management and Measurement services). Supervised employee and performed sales team interviews; established processes,
streamlined materials, managed projects; and marketed and sold services directly to customers, as well as in partnership with the sales team.
Special focus on learning analytics and reporting, dashboards, scorecards, skill gap assessments, etc. Performance highlights:
• Increased division productivity by 81%; received results award. Built, launched and managed new services practice over the span of two
months.
• Conducted Levels 1-5 evaluation for customers. Raised overall participant response rates by 14%, averaging 87% or higher participant
response rates.
What People Say…
Leadership & Management Style
What People Say…
Project Management Skills
What People Say…
Tactical & Strategic Focus
“I miss working with Melissa, as I loved her
out of the box thinking, as well as her caring
leadership style that you really don't see
anymore. Working with her and her team on
a couple of projects was a great experience,
as I was able to bring a couple of ideas for
her to run with and she was always
completely knock it out of the park with the
final results. She also always found time in
her busy schedule to make everyone feel
important.” – Martin Pak, Samsung Mobile
“Melissa is a true pleasure to work with due to
her level of dedication and professionalism.
She has always managed her projects with a
great eye for detail and a sense of urgency that
exceeds stakeholder and co-worker expectations.
– Tim Dance, Verizon Wireless
“Melissa is an exceptional instructional designer
& consultant. I could count on her to deliver a
thorough, well planned and high quality training.”
– Karen Angellatta, Verizon Wireless
“Melissa is a motivated, passionate,
innovative and thorough professional. She
approaches her work strategically while
also managing the tactical elements,
frequently exceeding targets and
milestones. Melissa evolves with every
project, striving to outperform her personal
best. She starts with the end in mind and
because of that, she is always a step
ahead of any project risks or threats.”
– Michelle Campanella, Axiom SFD
Development Program Graphic Design Leadership Adult Learning Principles Manager Marketing Measurement Instructional Design Curriculum Project Management Reporting Sales Training