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Crea%ng	
  an	
  ‘A’	
  Team	
  
‘A’	
  Team	
  +	
  Culture	
  +	
  Strategy	
  =	
  Success	
  
	
  
Dr	
  Sam	
  Hazledine	
  
Crea%ng	
  an	
  ‘A	
  Team’	
  
•  Clarity	
  	
  
–  What	
  ‘A’	
  looks	
  like	
  
–  What	
  ‘B’	
  and	
  ‘C’	
  look	
  like	
  

•  Selec;on/recruitment	
  
•  Training	
  
•  Engagement	
  
We	
  are	
  going	
  to	
  focus	
  on	
  what	
  every	
  leader	
  here	
  
can	
  directly	
  influence	
  
Get	
  clarity	
  
•  Define	
  what	
  ‘A’	
  looks	
  like:	
  
–  Performance	
  –	
  KPIs	
  
–  Culture	
  
–  Character	
  
–  Ambassador	
  –	
  systems	
  
–  Skill	
  –	
  Will	
  -­‐	
  Fit	
  

•  Rate:	
  	
  
–  Yourself	
  
–  Your	
  team	
  

	
  
Iden%fy	
  the	
  gap	
  
•  For	
  you	
  
•  For	
  your	
  team	
  
–  Show	
  them	
  what	
  ‘A’	
  looks	
  like	
  
–  Show	
  them	
  what	
  they	
  need	
  to	
  improve	
  

•  Put	
  in	
  place	
  a	
  plan	
  to	
  address	
  the	
  gap	
  
Engagement	
  
•  Yale:	
  managers	
  with	
  strong	
  emo;onal	
  connec;ons	
  had	
  
30%	
  less	
  regreRable	
  turnover	
  
–  Make	
  it	
  a	
  priority	
  

•  How?:	
  
1. 
2. 
3. 
4. 
5. 
6. 
7. 

Show	
  them	
  how	
  their	
  work	
  maRers	
  
Enable	
  them	
  to	
  be	
  more	
  effec;ve	
  in	
  their	
  job	
  
Reward	
  the	
  ‘A’	
  players	
  
Include	
  people	
  
Encourage	
  innova;on	
  
Encourage	
  growth	
  
Be	
  the	
  leader	
  your	
  team	
  wants	
  to	
  support	
  and	
  willingly	
  
follow	
  
1-­‐	
  Show	
  them	
  how	
  their	
  work	
  ma@ers	
  
•  Be	
  clear	
  on	
  the	
  values	
  of	
  the	
  organisa;on	
  
•  Talk	
  about	
  the	
  meaning	
  of	
  their	
  work	
  –	
  ‘why’	
  
–  For	
  them	
  
–  For	
  others	
  

•  Help	
  them	
  to	
  feel	
  personally	
  aligned	
  with	
  the	
  
organisa;ons	
  values	
  and	
  vision	
  
2	
  –	
  Enable	
  them	
  to	
  be	
  more	
  effec%ve	
  
in	
  their	
  job	
  
• 
• 
• 
• 

Listen	
  to	
  them	
  
Ask	
  for	
  feedback	
  
Act	
  on	
  feedback	
  
Provide	
  the	
  best	
  tools	
  you	
  can	
  
3	
  –	
  Reward	
  the	
  ‘A’	
  players	
  
•  Dispropor;onately	
  reward	
  the	
  ‘A’	
  players	
  –	
  
those	
  who	
  take	
  ac;on	
  and	
  get	
  results	
  
4	
  –	
  Include	
  people	
  
•  Make	
  people	
  feel	
  like	
  insiders	
  
•  Know	
  that	
  each	
  person	
  has	
  strengths	
  	
  
5	
  –	
  Encourage	
  innova%on	
  
• 
• 
• 
• 

New	
  approaches	
  
Take	
  risks	
  
Learn	
  from	
  failure	
  
Talk	
  about	
  possibili;es	
  for	
  the	
  future	
  
6	
  –	
  Encourage	
  growth	
  
•  Provide	
  high-­‐performance	
  challenges	
  –	
  get	
  
people	
  to	
  stretch	
  	
  
•  Support	
  decisions	
  once	
  made	
  
•  Coach	
  and	
  mentor	
  people	
  
•  Provide	
  educa;on	
  opportuni;es	
  
•  Help	
  people	
  achieve	
  what’s	
  important	
  in	
  their	
  
lives	
  
7	
  –	
  Be	
  the	
  leader	
  your	
  team	
  wants	
  to	
  
support	
  and	
  willingly	
  follow	
  
•  Treat	
  people	
  with	
  respect	
  and	
  dignity	
  
•  Follow	
  through	
  on	
  promises	
  and	
  
commitments	
  
•  Show	
  ‘A’	
  by	
  example	
  
•  Celebrate	
  accomplishments	
  
•  Shared	
  dream	
  of	
  the	
  future	
  
Assignment	
  	
  
• 

‘A’	
  players	
  

–  Map	
  out	
  an	
  ‘A’	
  Player	
  
• 
• 
• 
• 
• 

Performance	
  
Culture	
  
Character	
  
Ambassador	
  
Skill	
  –	
  Will	
  -­‐	
  Fit	
  

–  Decide	
  if	
  you	
  are	
  an	
  ‘A’	
  player	
  in	
  all	
  areas	
  
•  Be	
  honest	
  
•  Iden;fy	
  what	
  you	
  need	
  to	
  move	
  to	
  ‘A’	
  

–  Email	
  me	
  your	
  areas	
  to	
  improve	
  to	
  be	
  ‘A’	
  and	
  your	
  plan	
  

• 

Engagement	
  

–  Show	
  them	
  how	
  their	
  work	
  maRers	
  
•  Day-­‐to-­‐day	
  
•  Mee;ngs	
  
•  Other?	
  

–  Ask	
  for	
  feedback	
  

•  Share	
  it	
  in	
  your	
  feedback	
  

–  Be	
  inclusive	
  

•  How	
  can	
  you	
  do	
  that?	
  
Summary	
  
•  Team	
  and	
  culture	
  and	
  the	
  most	
  important	
  
things	
  to	
  drive	
  results	
  
•  Starts	
  with	
  clarity	
  –	
  ‘A’	
  players	
  
•  Selec;on	
  and	
  training	
  
•  Engagement	
  
–  Because	
  ‘A’s	
  can	
  become	
  ‘B’s	
  then	
  ‘C’s	
  if	
  poorly	
  
engaged	
  
Success	
  as	
  a	
  leader…	
  
“Before	
  you	
  are	
  a	
  leader,	
  success	
  is	
  all	
  about	
  
growing	
  yourself.	
  When	
  you	
  become	
  a	
  leader,	
  
success	
  is	
  all	
  about	
  growing	
  others.”	
  
Jack	
  Welch	
  

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MedRecruit Leadership Programme - 8 - Creating an 'A' Team

  • 1. Crea%ng  an  ‘A’  Team   ‘A’  Team  +  Culture  +  Strategy  =  Success     Dr  Sam  Hazledine  
  • 2. Crea%ng  an  ‘A  Team’   •  Clarity     –  What  ‘A’  looks  like   –  What  ‘B’  and  ‘C’  look  like   •  Selec;on/recruitment   •  Training   •  Engagement   We  are  going  to  focus  on  what  every  leader  here   can  directly  influence  
  • 3. Get  clarity   •  Define  what  ‘A’  looks  like:   –  Performance  –  KPIs   –  Culture   –  Character   –  Ambassador  –  systems   –  Skill  –  Will  -­‐  Fit   •  Rate:     –  Yourself   –  Your  team    
  • 4. Iden%fy  the  gap   •  For  you   •  For  your  team   –  Show  them  what  ‘A’  looks  like   –  Show  them  what  they  need  to  improve   •  Put  in  place  a  plan  to  address  the  gap  
  • 5. Engagement   •  Yale:  managers  with  strong  emo;onal  connec;ons  had   30%  less  regreRable  turnover   –  Make  it  a  priority   •  How?:   1.  2.  3.  4.  5.  6.  7.  Show  them  how  their  work  maRers   Enable  them  to  be  more  effec;ve  in  their  job   Reward  the  ‘A’  players   Include  people   Encourage  innova;on   Encourage  growth   Be  the  leader  your  team  wants  to  support  and  willingly   follow  
  • 6. 1-­‐  Show  them  how  their  work  ma@ers   •  Be  clear  on  the  values  of  the  organisa;on   •  Talk  about  the  meaning  of  their  work  –  ‘why’   –  For  them   –  For  others   •  Help  them  to  feel  personally  aligned  with  the   organisa;ons  values  and  vision  
  • 7. 2  –  Enable  them  to  be  more  effec%ve   in  their  job   •  •  •  •  Listen  to  them   Ask  for  feedback   Act  on  feedback   Provide  the  best  tools  you  can  
  • 8. 3  –  Reward  the  ‘A’  players   •  Dispropor;onately  reward  the  ‘A’  players  –   those  who  take  ac;on  and  get  results  
  • 9. 4  –  Include  people   •  Make  people  feel  like  insiders   •  Know  that  each  person  has  strengths    
  • 10. 5  –  Encourage  innova%on   •  •  •  •  New  approaches   Take  risks   Learn  from  failure   Talk  about  possibili;es  for  the  future  
  • 11. 6  –  Encourage  growth   •  Provide  high-­‐performance  challenges  –  get   people  to  stretch     •  Support  decisions  once  made   •  Coach  and  mentor  people   •  Provide  educa;on  opportuni;es   •  Help  people  achieve  what’s  important  in  their   lives  
  • 12. 7  –  Be  the  leader  your  team  wants  to   support  and  willingly  follow   •  Treat  people  with  respect  and  dignity   •  Follow  through  on  promises  and   commitments   •  Show  ‘A’  by  example   •  Celebrate  accomplishments   •  Shared  dream  of  the  future  
  • 13. Assignment     •  ‘A’  players   –  Map  out  an  ‘A’  Player   •  •  •  •  •  Performance   Culture   Character   Ambassador   Skill  –  Will  -­‐  Fit   –  Decide  if  you  are  an  ‘A’  player  in  all  areas   •  Be  honest   •  Iden;fy  what  you  need  to  move  to  ‘A’   –  Email  me  your  areas  to  improve  to  be  ‘A’  and  your  plan   •  Engagement   –  Show  them  how  their  work  maRers   •  Day-­‐to-­‐day   •  Mee;ngs   •  Other?   –  Ask  for  feedback   •  Share  it  in  your  feedback   –  Be  inclusive   •  How  can  you  do  that?  
  • 14. Summary   •  Team  and  culture  and  the  most  important   things  to  drive  results   •  Starts  with  clarity  –  ‘A’  players   •  Selec;on  and  training   •  Engagement   –  Because  ‘A’s  can  become  ‘B’s  then  ‘C’s  if  poorly   engaged  
  • 15. Success  as  a  leader…   “Before  you  are  a  leader,  success  is  all  about   growing  yourself.  When  you  become  a  leader,   success  is  all  about  growing  others.”   Jack  Welch