1. DIANE MASKILL
dianemmaskill@gmail.com
SUMMARY
A detail-oriented and analytical IT professional with broad-based experience in project management, data application services,
troubleshooting, technical support, audits, matrices, testing, and help desk operations. Technically proficient in assisting teams in
accurate data administration for improved and valuable processes. A keen problem solver with the ability to test and resolve all
complex data issues systematically. An accomplished leader able to manage multiple projects and enable a team to achieve
company goals. Possess a proven track record of providing refined system designs that contribute to the efficiency and growth of an
organization.
EXPERIENCE
MCDONALD’S CORPORATION, Oak Brook, Illinois
Security Specialist, 2010-2015
Managed Oracle Responsibility, Menu, Function and Request Group maintenance process. Worked with solution architects to create
and ensure accuracy of 116 responsibilities required for Denmark deployment. Coordinated user access request process for
production and test environments during all phases of request, adhering to all audit controls. Maintained user access forms and
collaborated with security and controls manager to maintain global role and responsibility matrix. Performed SOD maintenance.
Developed new SQLs and procedures for data specialists to use for Canada processing. Assisted MBS support project enhancement
team with testing and setups. Led as department role manager for global role manager tool. Coordinated various audits from
functional perspective.
• Assisted Canada project team with configurations and creation of new Oracle responsibilities to prepare for Canada
go-live in 2011.
• Utilized Infosys tool to update support team’s Oracle responsibilities, reducing SOD count for team in 2011.
• Served as lead on application control project with Infosys in 2014 to update shared custom menus used for all markets
going forward.
MANPOWER, Oak Brook, Illinois
Data Specialist (McDonald’s), 2006-2010
Updated GBL information in Oracle HR location and organization hierarchy, including REIT company number, department number,
company correlation, retainage percentage, site type, and address details. Analyzed results of various queries to locate errors and
complete necessary adjustments related to fixed assets, PCA projects, or user access. Uploaded GL code combinations for new GBLs
and newly created general ledger account codes. Coordinated user access process during all phases of requests, adhering to all
audit controls. Provided support to MBS project team with setup and testing issues for R12 upgrade, utilizing DataLoader, Web ADI,
as well as manual entry.
• Assigned help desk incident tickets to appropriate person or team as needed.
• Transferred key members on projects upon request from regions or REF.
• Created company car assets on monthly basis.
Banking Reconciliation (McDonald’s), 2005-2006
Balanced nine bank reconciliations on monthly basis, including AP disbursement account and main wire account, requiring regular
review of transactions totaling $1,000,000,000 weekly. Deposited checks, utilizing MAPS AR system daily. Updated banking
procedures and trained employees from Columbus on banking duties.
ADDITIONAL EXPERIENCE

2. Diane Maskill, Page 2
POLISH NATIONAL ALLIANCE, Chicago, Illinois, System Analyst, 2002-2004. Managed various reports, using AS/400 Query.
Coordinated gathering of information needed for company disaster recovery plan. Assisted sales department in processing
commission adjustments and agent 1099s. Led as backup computer operator and documented procedure.
CSA FRATERNAL LIFE, Oak Brook, Illinois, Model Office Manager, 1997-2002. Provided user support to entire company for use of ID3
life insurance administration system. Developed new procedures and trained users on ID3 for every functional area of company.
Researched and corrected errors requiring special handling. Tested new programs and systems releases. Coordinated all model
office functions with vendors to bring about successful conversion to ID3 in 1999. Combined three separate policy administration
systems into one and researched, planned, tested, and trained to go live on schedule.
NORTH AMERICAN COMPANY FOR LIFE & HEALTH INSURANCE, Chicago, Illinois, Lead Reinsurance Specialist, 1985-1997. Served as
reinsurance department liaison to units throughout company as well as outside auditors. Worked closely with employees from TAI
to help design upgraded reinsurance system fitting needs of everyone impacted by it. Provided numerous monthly reports to
accounting and actuarial departments.
COMPUTER SKILLS
ID3, AS/400 Query, MAPS, Oracle, DataLoader, Web ADI, SQLs