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© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
THE KANBAN ICEBERG
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
About me 
Matt Philip 
@mattphilip 
Director of Coaching, A...
St. Louis 
French lesson 
DeBaliviere 
Gravois 
Chouteau 
Gratiot 
Creve Coeur 
Soulard 
© 
2012, 
Asynchrony 
Solu2ons, 
...
Structure 
1. Context 
2. Depth of Kanban 
assessments 
3. Flow manager 
4. Feedback loops 
© 
2012, 
Asynchrony 
Solu2ons...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
# of 
Employees 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Proto-kanban 
Ubiquitous 
kanban 
Proto-ag...
Kanban 
Depth 
1999 2008 2014 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Proto-kanban 
Ubiquitous 
ka...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
We do card walls really well.
But they’re only the tip of the iceberg. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
The mass of the s...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Practices 
Principles 
Values 
Card Wall 
Agendas
LIMIT WIP VISUALIZE 
MAKE POLICIES 
EXPLICIT 
IMPLEMENT 
FEEDBACK 
LOOPS 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
righ...
START WITH WHAT 
YOU DO NOW 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Principles 
INITIALLY, RESPECT...
RESPECT 
LEADERSHIP 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Values 
CUSTOMER 
FOCUS 
COLLABORATION...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Practices 
Principles 
Values
Kanban isn’t about card walls. 
It’s about positive change. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
How do you help teams for whom 
Kanban is simply card walls? 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
Great idea. But how do you launch it? 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
“We have a great metaphor for you!” 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
Measurement Scale 
Our system departs from this only 
very exceptionally, understanding 
and managing the consequence 
Our...
Anticipate 
emotional 
resistance. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Be like water. Avoid th...
Expect some experiments to fail. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
It is such a positive indication about how 
much Asynchrony cares about people and 
how to help them be a part of successf...
Leadership and 
the Leadership 
Disciplines 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Transparency 
...
Leadership 
and the 
Leadership 
Disciplines 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Transparency ...
Assessments are done. Now what? 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
?
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
It’s a DNA thing.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
?
Help wanted. 
Flow 
Manager? 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
David Anderson’s cartoon FTW!
Cycle time % complete and accurate 
Flow efficiency 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Return...
Visibility leads to conversation, which 
leads to understanding, which leads to 
change. But someone needs to start the 
c...
Not as easy as it looked. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
?
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Standup 
Meetings 
Retrospectives 
Operations 
Reviews 
Our...
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved.
… most valuable about this meeting is the 
fact that it's a venue for sharing 
experimental practices and judging how 
wel...
Operations reviews without division or unit 
context are a bit like asking “How are things on 
your mountain?” 
© 
2012, 
...
Sometimes, we need help beyond 
retrospectives to reach the peak. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
res...
So we’re still trying to 
understand the best 
way to use operations 
reviews in our context. 
© 
2012, 
Asynchrony 
Solu2...
Time for another experiment. 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
?
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved. 
Results
1. Operate kanban systems. 
(don’t confuse means with ends) 
2. Increase understanding. 
(team-owned assessments) 
3. Pull...
Merci! 
Matt Philip 
@mattphilip 
matt.philip@asynchrony.com 
© 
2012, 
Asynchrony 
Solu2ons, 
Inc. 
All 
rights 
reserved...
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The Kanban Iceberg: How do you help teams for whom Kanban is simply card walls?

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Presentation as delivered to the Lean Kanban France 2014 conference, November 5, 2014

"The Kanban Iceberg: How do you help teams for whom Kanban is simply card walls?"

For many teams, kanban is an iceberg: They see only the single practice of visualization, but the mass of the system is below the surface in the form of the other practices, principles and values. This experience report details the journey that one company took to break the barrier of a wide but shallow kanban implementation at scale.

Published in: Leadership & Management

The Kanban Iceberg: How do you help teams for whom Kanban is simply card walls?

  1. 1. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. THE KANBAN ICEBERG
  2. 2. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. About me Matt Philip @mattphilip Director of Coaching, Asynchrony (St. Louis, USA) Organizer, Lean Kanban St. Louis Meetup
  3. 3. St. Louis French lesson DeBaliviere Gravois Chouteau Gratiot Creve Coeur Soulard © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  4. 4. Structure 1. Context 2. Depth of Kanban assessments 3. Flow manager 4. Feedback loops © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  5. 5. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  6. 6. # of Employees © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Proto-kanban Ubiquitous kanban Proto-agile Agile/XP 1999 2005 2008 2014
  7. 7. Kanban Depth 1999 2008 2014 © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Proto-kanban Ubiquitous kanban
  8. 8. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. We do card walls really well.
  9. 9. But they’re only the tip of the iceberg. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. The mass of the system is below the surface, unseen.
  10. 10. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Practices Principles Values Card Wall Agendas
  11. 11. LIMIT WIP VISUALIZE MAKE POLICIES EXPLICIT IMPLEMENT FEEDBACK LOOPS © 2012, Asynchrony Solu2ons, Inc. All rights reserved. MANAGE FLOW IMPROVE COLLABORATIVELY AND EXPERIMENTALLY Practices
  12. 12. START WITH WHAT YOU DO NOW © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Principles INITIALLY, RESPECT CURRENT PROCESSES, ROLES AND RESPONSIBILITIES AGREE TO PURSUE INCREMENTAL, EVOLUTIONARY CHANGE ENCOURAGE LEADERSHIP AT ALL LEVELS
  13. 13. RESPECT LEADERSHIP © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Values CUSTOMER FOCUS COLLABORATION TRANSPARENCY UNDERSTANDING BALANCE AGREEMENT FLOW
  14. 14. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Practices Principles Values
  15. 15. Kanban isn’t about card walls. It’s about positive change. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  16. 16. How do you help teams for whom Kanban is simply card walls? © 2012, Asynchrony Solu2ons, Inc. All rights reserved. ?
  17. 17. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  18. 18. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  19. 19. Great idea. But how do you launch it? © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  20. 20. “We have a great metaphor for you!” © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  21. 21. Measurement Scale Our system departs from this only very exceptionally, understanding and managing the consequence Our system exhibits this aspect convincingly, for the most part Our system is somewhat capable of exhibiting this aspect © 2012, Asynchrony Solu2ons, Inc. All rights reserved. 0 1 2 3 4 Our system exhibits this aspect barely, if at all
  22. 22. Anticipate emotional resistance. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Be like water. Avoid the rocks.
  23. 23. Expect some experiments to fail. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  24. 24. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  25. 25. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  26. 26. It is such a positive indication about how much Asynchrony cares about people and how to help them be a part of successful and continually improving teams. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. -­‐Team member
  27. 27. Leadership and the Leadership Disciplines © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Transparency 4 3 2 1 0 Balance Collaboration Customer Focus Flow Target Current
  28. 28. Leadership and the Leadership Disciplines © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Transparency 4 3 2 1 0 Balance Collaboration Customer Focus Flow Target Current
  29. 29. Assessments are done. Now what? © 2012, Asynchrony Solu2ons, Inc. All rights reserved. ?
  30. 30. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. It’s a DNA thing.
  31. 31. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. ?
  32. 32. Help wanted. Flow Manager? © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  33. 33. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  34. 34. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. David Anderson’s cartoon FTW!
  35. 35. Cycle time % complete and accurate Flow efficiency © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Return on Investment
  36. 36. Visibility leads to conversation, which leads to understanding, which leads to change. But someone needs to start the conversation. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  37. 37. Not as easy as it looked. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. ?
  38. 38. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Standup Meetings Retrospectives Operations Reviews Our three main feedback loops.
  39. 39. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  40. 40. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  41. 41. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  42. 42. … most valuable about this meeting is the fact that it's a venue for sharing experimental practices and judging how well they worked or didn't © 2012, Asynchrony Solu2ons, Inc. All rights reserved. -­‐Team lead
  43. 43. Operations reviews without division or unit context are a bit like asking “How are things on your mountain?” © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  44. 44. Sometimes, we need help beyond retrospectives to reach the peak. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  45. 45. So we’re still trying to understand the best way to use operations reviews in our context. © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  46. 46. Time for another experiment. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. ?
  47. 47. © 2012, Asynchrony Solu2ons, Inc. All rights reserved. Results
  48. 48. 1. Operate kanban systems. (don’t confuse means with ends) 2. Increase understanding. (team-owned assessments) 3. Pull change through the system. (flow manager role) © 2012, Asynchrony Solu2ons, Inc. All rights reserved.
  49. 49. Merci! Matt Philip @mattphilip matt.philip@asynchrony.com © 2012, Asynchrony Solu2ons, Inc. All rights reserved. © Copyright 2014 Asynchrony Image credits: • Red Cross Red Crescent Climate Centre • Edward Boatman • Netanel Koso • irene hoffman

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