1. MASSIMILIANO ONOFRIO
137 Teal Way Williamsburg, VA 23188
Phone: 650.228.4142  E-Mail: maxballet@me.com
PROFILE
Max has over 15 years of experience in the themed entertainment and hospitality industries; managing groups
from large resorts to world-class cruise liners from front line employees, to supervisors, and managers.
EXPERIENCE
Assistant Front Office Manager – TheHistoric Powhatan Resort (July 2016 – Present)
o Manage front desk daily operation for 850 resort units (Occupancy, rooms assignment, groups, VIPs, special
requests, site inspections)
o Work hand in hand with Yield manager and revenue management team
o Manage a team of over 15 employees part of the front desk, (hiring, training, coaching, lead, counseling,
scheduling, payroll)
o Supervise front desk financial charges (over the credit limit, check out with balance, reconciliation)
o Problem solving
Cruise and Travel Consultant – Expedia CruiseShip Centers / Expedia Local Expert (February 2016 – Present)
o Independent contractor reporting directly to Franchise owner
o Determine customer needs and preferences
o Arrange travel for business and vacation specializing in the cruise industry
o Plan and arrange tour packages, excursion and day trips specializingin Orlando area market and themed parks
tickets sales
o Provide customer service assistance
Front Office Manager – Lake Buena Vista Resort Villageand Spa (April 2014 – January 2016)
o Reports directly to General Manager as part of the Executive committee
o Manage front desk daily operation for 500 resort units (Occupancy, rooms assignment, groups, VIPs, special
requests, site inspections) in addition to assistto the Vacation Club
o Work hand in hand with reservation department an revenue management team
o Manage the front desk, recreation and kids club staff (hiring, training, coaching, lead, counseling, scheduling,
payroll)
o Training and development of new procedures
o Supervise front desk financial charges (over the credit limit, check out with balance, reconciliation)
o Supervise Guest Service Manager and Front Desk Supervisor in guest complaints to ensure guests satisfaction
o Problem solving, require no supervision
o In charge of supplies inventory control
Office Manager / Production Coordinator - Clear Concept Entertainment, LLC. (Feb 2013 – July 2014)
o Assist with the development of new entertainment concepts and presentations
o Maintain project and operational budgets
o Develop and maintain detailed project schedules
o Coordinate meetings including travel arrangements and expense reports
o Develop and manage owner /client relationships
o Responsible for video editing and graphic design projects
o Archive, develop, proof read, and create document templates
o Responsible for book keeping, payroll, and tax preparation

2. o In charge of equipment and office supplies inventory control
Entertainment Manager – Royal Caribbean Cruises,Ltd. (Sept 2009 – Dec 2012)
o Report directly to Cruise Director on board and Director of Entertainment at corporate office, part of the
shipboard executive team
o Work with Creative Directors to maintain artistic and technical continuity of original production shows
o Assist Director and Choreographer with rehearsals during install period
o Rehearse and install new cast members and understudies
o Manage a team of over 25 cast members including wardrobe and wig supervisors (training, counseling,
scheduling)
o Coordinate and supervise guest programs events such as backstage tours
o Create and maintain operational documentation such as scripts, blocking books, librettos, and narratives
Dance Captain – Celebrity Cruises, Ltd. (Sept 2007 – August 2009)
o Report to Stage and Production Manager
o Manage show production cast (training, scheduling, coaching)
o Manage and maintain integrity of production shows and keep blocking book records
o Rehearse and install new cast members and understudies
o Supervise guests activities involving castmembers such as backstage tour and dance classes
o Assist Activities Manager in coordinating tendering and debarkation operations
o Socialize with guests, assistwith events and parties, meet and greet guests
Performer – Royal Caribbean International (2002 - 2006)
o Report to stage and Production Manager
o Perform and maintain production shows
o Provide customer service for guests onboard
o Socialize with guests and assistwith parties and events
EDUCATION
University of Torino, Major in Performing Arts 2000 - 2002
Associazione Italiana Danzatori, Diploma in Dance 2000 – 2001
Teatro Nuovo Torino, Diploma in Dance 1999 - 2000
Liceo Scientifico “A. Volta” Torino, High school diploma in Mathematics 1994 – 1999
SKILLS
Languages: Native language Italian, Fluent English, Advanced Spanish
Leadership Skills: Training and development, Coaching, Team Building, Problem solving
Artistic Skills: Dance, Sing, Act, Aerial Acrobatics, Original Choreography, and Show Direction
Production: Stage & Production management, creative oversight, costume supervision, hand sawing, wig
styling
Post Production: Graphic Design and Video Editing

3. Software: Mac OSX and Microsoft Windows – Microsoft Office – Adobe CS6 (Photoshop, InDesign,
Illustrator, Premier Pro, After Effect, Encore), Lotus Notes, POS, IQWare, Protobase, Alldesk sale
system, MyCruiseDesk sale software, DollarOnTheNet, ClarityProperty Management