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ITIL4 Guiding
Principles
Value is important in User
Experience (UX), and Customer
Experience (CX), and service
providers must focus on the value
principle to deliver expected value.
Focus on Value
It is important to improve on
what is currently being worked
on to save time and effort and
maintain people on board,
while also observing the current
situation.
Start where you are
Organise work into manageable
chunks, review feedback and
execute them to ensure
successful project management,
identifying issues, risks, and
opportunities.
Progress iteratively
with feedback
Collaboration is successful when
everyone is informed and has a
brief idea of what is happening, and
people who work in isolation can
adapt better.
Collaborate and
promote visibility
Working in a collaborative
environment allows for a broad
range of planning and decision-
making that benefit the whole
organisation.
Think and work
holistically
C#.NET
Focus on simple steps to create
Value, avoid complex steps, and
train your team based on the
requirements and difficulty of the
situation.
Keep it simple and
practical
C#.NET
Optimising involves starting the
process manually to make it
functional and applicable, before
automating it to avoid resource
wastage.
Optimise and automate
LEARN MORE
@

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ITIL4 Guiding Principles | The Knowledge Academy

  • 2. Value is important in User Experience (UX), and Customer Experience (CX), and service providers must focus on the value principle to deliver expected value. Focus on Value
  • 3. It is important to improve on what is currently being worked on to save time and effort and maintain people on board, while also observing the current situation. Start where you are
  • 4. Organise work into manageable chunks, review feedback and execute them to ensure successful project management, identifying issues, risks, and opportunities. Progress iteratively with feedback
  • 5. Collaboration is successful when everyone is informed and has a brief idea of what is happening, and people who work in isolation can adapt better. Collaborate and promote visibility
  • 6. Working in a collaborative environment allows for a broad range of planning and decision- making that benefit the whole organisation. Think and work holistically
  • 7. C#.NET Focus on simple steps to create Value, avoid complex steps, and train your team based on the requirements and difficulty of the situation. Keep it simple and practical
  • 8. C#.NET Optimising involves starting the process manually to make it functional and applicable, before automating it to avoid resource wastage. Optimise and automate