The document emphasizes the importance of the ITIL 4 guiding principles, particularly focusing on delivering value in user and customer experiences. It highlights strategies such as starting with current resources, organizing tasks, collaborating for visibility, and optimizing processes through simplicity. The goal is to enhance project management effectiveness and achieve better outcomes through iterative feedback and teamwork.

1. ITIL4 Guiding
Principles

2. Value is important in User
Experience (UX), and Customer
Experience (CX), and service
providers must focus on the value
principle to deliver expected value.
Focus on Value

3. It is important to improve on
what is currently being worked
on to save time and effort and
maintain people on board,
while also observing the current
situation.
Start where you are

4. Organise work into manageable
chunks, review feedback and
execute them to ensure
successful project management,
identifying issues, risks, and
opportunities.
Progress iteratively
with feedback

5. Collaboration is successful when
everyone is informed and has a
brief idea of what is happening, and
people who work in isolation can
adapt better.
Collaborate and
promote visibility

6. Working in a collaborative
environment allows for a broad
range of planning and decision-
making that benefit the whole
organisation.
Think and work
holistically

7. C#.NET
Focus on simple steps to create
Value, avoid complex steps, and
train your team based on the
requirements and difficulty of the
situation.
Keep it simple and
practical

8. C#.NET
Optimising involves starting the
process manually to make it
functional and applicable, before
automating it to avoid resource
wastage.
Optimise and automate

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