1. Mark Anthony F. Fulgar
Address: Pili St, Camarin, Caloocan City
Email: markanthonyfulgar@gmail.com
Contact no: 09394123996
CAREER OBJECTIVE
Seeking a position to utilize my skills and abilities in the Information Technology Industry
that offers professional growth while being resourceful, innovative and flexible.
TECHNICAL SKILLS
 Operating Systems: Window XP, Vista, Win 7, MS DOS, 2000, 2003.
 Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, Imaging.
 Web Technologies: HTML, Bootstrap, Java Script.
 Office Tools: Microsoft Excel, PowerPoint, Word, MS Outlook.
 Database: MySQL.
PROFESSINAL EXPERCIENCE
Technical Support Engineer
Accent Micro Technologies
Client (Concentrix Philippines)
October 2015 – April 2016
Responsibilities
 Proficient in handling escalated calls and providing 4th & 5th Level Technical
Support to end-users.
 Identifies computer hardware, software and telecommunications malfunctions and
takes appropriate action to resolve issues ensuring data and system integrity
 Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
 Maintenance of computer hardware systems and system assembly.
 Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.
 Testing and evaluating new technology.
 Supporting the roll-out of new applications, including procedural documentation
and relevant reports.
 Maintains inventory of computer hardware assets, peripherals, and software
licenses owned by the company.
 Installation of Antivirus, Patches & Updates from Backend side & frontend both.

2.  Experience in installation of Windows, configuration, operating systems, Microsoft
application software and peripherals, Windows 2000, 2003, Windows XP &
Windows 7.
Data Analyst - Claims Processor
ACCENTURE PHILIPPINES
January 2013 – June 2015
Responsibilities
 Responsible for end to end transaction processing for healthcare and problem solving
skills.
 Examine, process, calculate and pay claims insuring filings, documentation and reports,
etc.
 Interpret and analyze data from Claims, Invoices and EOB (Explanation of benefits)
using statistical techniques and provide ongoing reports.
 Enter codes and verify data for computer processing.
 Develop and implement data collection systems and other strategies that optimize
statistical efficiency and data quality.
 Handles issue resolution to ensure department and customer needs are met.
 Assists with special project as needed.
 Locate and define new process improvement opportunities.
EDUCATION
BS Major in Computer Science
University of Caloocan City
June 2008- April 2012
Character References:
Name Position Contact no.
Dexter Jake Torre Tech Lead
Concentrix Phil.
09175400625
Fredric Palec Sr. Technical Support Engineer
Concentrix Phil.
09258045325
Norina Quiambao Transaction Processing Senior
Analyst
Accenture Phil. Inc.
09178048334