Keep an open mind and maintain eye contact to actively listen to the speaker. Wait for pauses to ask clarifying questions to ensure understanding without interrupting or imposing your own solution. Pay attention to both what is said and not said through words and non-verbal cues to understand the speaker's feelings.

12. • Face the speaker and maintain _______
• Keep an open _____.
• Be attentive but _____.
• Wait for the speaker to pause to ask _____.
• Ask questions only to ensure _____.
• Try to feel what the speaker is _____.
• Give the speaker regular _____.
• Listen for the _____.
• Pay attention to what is not said _____.
• Don't interrupt and don't impose your
_____
A. mind
B. relax
C. solution
D. feeling
E. clarifying
F. understanding
G. non-verbal
cues
H. feedback
I. eye contact
J. words
I. eye
A. mind
B. relax
E. clarifying
F. understanding
D. feeling
H. feedback
J. words
G. non-verbal
cues
C. solution