1. Marilyn Donahue
Marilyn Donahue
250 East 236 Street, Bronx, NY 10470
718-325-6135 (home)
914-906-1237 (cell)
Email: marilyndonahue@optonline.net
An astute Sales professional with international experience in blue-chip global firms. Incredibly strong at
influencing and driving strategic projects through all aspects of the sales & pricing process leading to increased
profitability. Extensive people and process management skills, direct sales and customer service experience.
Excellent communication skills with high echelon executives, including CEO level.
EXPERIENCE
Town Sports International
Largest health club company in the Northeast r.$32.1m, 10,000 employees 2011-2014
Customer Care Manager
• Increase sales by 30% through the development & promotion of marketing materials, consultations and
recommendations.
• Manage, promote, identify and execute opportunities for New York Sports Club to maximize sales.
• Maximize new business generation with the existence of an active prospect list of potential new
leads/contacts. Utilize internal/external referrals.
• Manage prospect/member relationships through regular communication.
• Build and maintain relationships through community events, health fairs, trade shows.
• Coordinate and support the General Manager with the day-to-day performance of club team members
providing leadership, directives, and feedback that supports TSI’s mission and values.
• Action and reduce member related club issues while ensuring the continued satisfaction providing consistent
management/leadership.
Eos Airlines (International)
All Business Class international start-up airline r.$32.8m 250 employees 2006-2009
Sales Operations & Distribution Manager
• Manage, review and execute all corporate and agency account fare negotiations.
• Prepare and disseminate private fare filings to Airline Tariff Publishing Company (ATPCo), validate pricing,
and initiate booking instructions for corporate and agency accounts.
• Provide Revenue Management with technical advice and support regarding fare filing/coding.
• Ensure compliance with revenue management & pricing policies.
• Test and provide quality control for all US private fare and agency filings; recommend appropriate corrective
action where required.
• Review and provide monthly direct booking commission reports for agency incentive payments.
• Provide internal sales reports to include US/UK Sales run-rate report, revenue summary, and various ad-hoc
reports.
• Ensure proper audit controls are in place.
• Review and approve all allocation overrides resulting from anomalies with reservations made through Eos
Airlines Contact Center or website.
• Developed internal relationships with Sales, Marketing, Finance and Revenue Management teams.
British Airways Plc 1998-2005
Leading global airline and largest in UK r. £10.8bn, 42,000 employees
Manager, Corporate Dealing 2003-2005
• Provide day-to-day management to Deal Management Consultants to ensure all account activation processes
are in place and pricing available for 400+ corporate accounts.
• Provide North America Sales complete dealing support in an effort to maximize time and selling effort.
• Review, approve and action deals under British Airways account development plans.
• Ensure timely incentive payments and performance reporting.
• Establish best practices with regard to dealing guidelines, structure and processes to maximize return
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2. Marilyn Donahue
• Ensure proper audit controls and procedures are in place to ensure accuracy, integrity and timeliness of
incentive commission payments, share performance, and net dealing compliance.
• Manage, develop and motivate staff.
• Provide coaching and guidance in accordance with personal growth and potential.
Commercial Strategy & Planning Portfolio Manager 2000-2003
• Consultative liaison to NYC Field Sales Region and British Airways MVCC Accounts, by providing the tools
and expertise to implement British Airways strategic initiatives through sound dealing practices.
• Drive closer customer relationships by partnering with Sales and Marketing. Provide professional advice on deal
design.
• Work alongside Revenue Management to ensure deal integrity within and outside of British Airways guidelines.
• Central point of contact for Deal Management Team through implementation of Dealing System.
• Deliver accurate contractual instruments between British Airways and our most valued corporations efficiently
and in a timely manner.
• Provide accurate, consistent performance reporting and incentive payment support.
• Provide assistance in performance tools and other methods that improve productivity and informational
reporting.
Financial Executive 1998-2000
• Monitoring the Ticket Sales Clearance accounts to properly allocate funds received from the Airlines
Reporting Corporation, Agents Reporting Plan, Sato Settlement Plan, Interactive Agents Reporting.
• Keeping abreast of new Airlines Reporting Corporation procedures, British Airways policies, SOX
compliance, and current industry related topics.
• Strong relationship with all departments within US and UK Finance, as well as Refunds, British Airways
stations and Customer Service.
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EDUCATION
Mercy College
Dobbs Ferry, NY
Major: Business Administration
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AWARD
British Airways Award for Excellence – Recognized for the detection of fraudulent use of credit cards saving the
company circa $850k.
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