1. DIANNE BURGESS
4811 Stoney Trace Drive
Apt. U
Charlotte, NC 28227
(803) 468-0684
listenwell2002@yahoo.com
PROFESSIONAL SUMMARY
Dedicated, hardworking, manager with over 16 years of experience in healthcare settings assisting children
with developmental disabilities. Demonstrated mastery of management, business, and leadership skills,
concepts and principles specific to the field of healthcare administration. Proven ability to research,
critically analyze, evaluate and utilize various data in problem solving and decision making. Team builder
with strengths in collaborating and communicating with patients, peers, colleagues, and managements of all
backgrounds to consistently build rapport.
AREAS OF EXPERTISE
Organizational Behavior & Communication
Managerial Economics
Law & Ethics for Managers
Quantitative Analysis & Decision Making
Financial Management of Healthcare Organizations
Strategic Marketing
Operational Supply Chain Management
Healthcare Structure, Organization & Governance
EDUCATION
South University Savannah, GA March 2015
Masters of Business Administration in Healthcare Administration GPA 3.5
Morris College Sumter, SC May 1992
Bachelor of Science in Mathematics GPA 3.3
EMPLOYMENT
PROFESSIONAL EXPERIENCE
Security Guard Charlotte, NC
U.S. Security Associates, Inc. December2015 -Present
Protect life and property.
Preventing and reducing crimes within the limits of the facility where assigned.
Upholding the law and respecting the constitutional rights of all persons.
Preloader Charlotte, NC
UPS September 2015-Present
Sort packages to be loaded on the vehicles.
Follow all UPS safety guidelines and procedures for loading.
Mark all packages with identifying number.
Teacher MintHill, NC
Tutor Time June 2015 – present
 Ensure the daily care of every child by following all licensing guidelines and implementing all
company standards.
 Help to maintain a fun and interactive classroom that is clean and organized.
Early Interventionist Sumter, SC
Kids 1st
, LLC June 2004-June 2015
 Assist 10-15+ children with developmental disabilities and/or special needs from birth to 6 years old.
 Provide ongoing service coordination and family training to the families and children.
 Conduct Individualized Family Service Plan meetings.
 Coordinate the appropriate services for the children and their families depending on the child’s needs.
 Transition the child to Part C services once they became age appropriate.
 Maintain necessary paperwork for each child’s record to ensure that proper documentation is accurate.

2. Commercial Cleaning Specialist Martinez, Georgia
Executive Janitorial Service July 2013-May 2015
 Train, supervise and monitor the quality of work of other janitors.
 Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them.
 Gather and empty trash. Clean and polish furniture fixtures and dust furniture, walls,
machines, and equipment.
 Inventory stock of all needed equipment and supplies per guidelines provided.
Sales Associate/Stocker Sumter, SC
Dollar General Corporation September 2012-March 2013
 Greeted and assisted customers in a positive, approachable manner to increase sales by 25%.
 Maintained a presence in the store by providing excellent customer service.
 Ensured a clean, well-stocked store for customers by taking inventory and reviewing orders.
 Assisted in unloading all merchandise from delivery truck and transfers merchandise from stockroom
to store.
 Supported Store Manager in loss prevention efforts and decreased theft by 15%.
 Worked on plan-o-grams for the different seasons.
Target Distribution Center Lugoff, SC
Packer September 2008 – December 2008
 Verified and packed merchandise from master cartons to store cartons while making the production
goal.
Sales Associate/Stocker Sumter, SC
Dollar General Corporation September 2012-March 2013
 Greeted and assisted customers in a positive, approachable manner to increase sales by 5%.
 Maintained a presence in the store by providing excellent customer service.
 Ensured a clean, well-stocked store for customers by taking inventory and reviewing orders.
 Assisted in unloading all merchandise from delivery truck, organizes merchandise, and transfers
 Supported Store Manager in loss prevention efforts and decreased theft by 5%
 Worked on planograms for the different seasons
Early Interventionist Sumter, SC
Sumter County DDSN Board June 1999-June 2004
 Assisted with creating care plans for 10-15+ children with developmental disabilities and/or special
needs from birth to 6 years old.
 Provided ongoing service coordination and family training to the families and children.
 Coordinated the appropriate services for the children and their families depending on the child’s needs
and scheduled individualized Family Service Plan meetings.
 Transitioned the child to Part C services once they became age appropriate.
Salary requirement:Open and/or negotiable