1. MARCUS EATMON
4800 S. Chicago Beach Dr. #208-S Primary: (773) 680-3012
Chicago,IL 60615 Email:marcuseatmon@hotmail.com
Website:http://www.EverythingOnline247.com http://www.mbeEnterprises.com
www.oocities.org/marcuseatmon www.oocities.org/benedictineuniv/
EXECUTIVE SUMMARY
 A seasoned professional who has a Masters in MIS and has A+, N+, MCSA and ITIL certifications.
 Fifteen years of Windows and technical troubleshooting experience
 Ten years of Management experience with excellent organizational and time managementskills.
 Fifteen years of professional writing, technical writing and technical training
 Thirteen years imaging,ghosting and custom install rollouts,scripts,PC replacements,upgrades/moves.
 Thirteen years supporting Windows Servers 2003/08/12,Windows XP/7/8, Exchange and Active Directory
 Nine years of Apple IOS/Mac support;setup,break/fix, upgrading desktops,laptops,iPhones and iPads
 Ten years of Dreamweaver Web Developmentand administration;Cisco administration,securitypatches
 Four years 2010 Microsoft Lync/Skype for Business administration,installation, break/fix;MS Ofice 365
 Twelve years supporting LAN/WAN technologies and TCP/IP; backup and archival systems
 Fifteen years of PDA/Smartphones,Blackberry, Android, IOS, Lotus Notes and Remedyexperience.
 Experienced with HP, Compaq,Dell,IBM, Toshiba, Lexmark desktops,laptops and printers.
 Software installation and supportfor Microsoft DOS, SMS, SCCM, WSUS, Windows,XP, 7, and 8 systems.
 Experienced supporting MS Office Suites,IE, Lotus Notes,PeopleSoft,ERP and other business software.
 Familiaritywith Novell servers including system setup,user administration and maintenance.
 Solid understanding ofRaid,Hot Swap and SCSI hardware running on server systems
EDUCATION
 MS, ManagementInformation Systems (MIS), GPA: 3.5, Benedictine University- 7/2004
 BBA, AAS, Computer Programming and Network Specialist, GPA: 3.25, RobertMorris University - 2/2002
SKILLS
Networks/Operating Systems: VPN, Windows 7/8, Windows Server 2003/8/12 R2,Apple/Mac 10.3-10.9
Databases: Oracle 8i/9i, SQL Server, Access,ERP
Programming Languages: HTML, DHTML, ASP, CSS, C++, VB, VB Script, JavaScript
Applications: ARCserve, Digital Workflow, MS Office Suites/365,Outlook,Adobe and Corel Suites,Lotus
Notes,Blackberry Desktop Manager, Intellisync, Active Sync, Dreamweaver,Visio,MS Project, Remedy,WSUS
PeopleSoft,Active Directory 2003/8/12 R2, MS Systems ManagementServer (SMS), SCCM, Citrix, Primes,Kronos
Cerner,Nightingale, Key FOB, iPass,SolarWinds,Proventia SiteProtector, Avaya, Aventail, Checkbox, ConsoleOne
Techskills LLC 4/2001-4/2003
CERTIFICATIONS
 A+ - 2001,Network+ - 2001,MCSA – 2002; CCNA – course completed 2010;ITIL Foundation 2012
EXPERIENCE
Community Outreach Advocates/Viraltek Solutions Chicago, IL 8/2013-5/2016
Infrastructure Specialist, Service Desk Manager
 Supported end-users;managed groups and securitypolicies,MS Active Directory; created accounts,
created security groups,added users to appropriate groups,removed,deleted and disabled accounts,
password resets;file server administration,created network shares,provided user access
 Exchange 2010-13 created,deleted and disabled accounts, created accounts; Cisco WebExIM/meeting
services,Enterprise Antivirus, Windows DeploymentServer Admin,WSUS securitypatches Admin
 Setup, deploy, maintain,and track cellular services,phones,and mobile internetdevices
 Apple IOS devices within a Microsoft environment,desktop/mobile,break/fix,installed software
 Installed end-user software applications using Microsoft Systems ManagementServer SMS/SCCM
 Installed securitypatches, custom install scripts, routers,UPS and patch panels
 Setup, deploy, maintain,and track cellular services,phones,and mobile internetdevices
 Training users on infrastructure services,and technology
 2010 Microsoft Lync/Skype for Business administration,installation,break/fix; MS Office 365

2. HIMSS Chicago, IL 8/2010-8/2014
Infrastructure Specialist
 Maintain over 400+ staff and server-side systems for Chicago,Ann Arbor, Arlington, Burlington,Brussels,
Berlin,Leipzig, Singapore,and remote home offices in a global environment
 Apple productadministration;setup,break/fix, install upgrades of desktops,laptops,iPhones and iPads
 Setup, deploy, maintain,and track cellular services,phones,and mobile internetdevices
 Server-side and End-user Infrastructure Administrator:Numara/BMC AssetManagement, WSUS security
patches desktop/laptop Admin,Tier 1-2 Exchange 2007-13,TMA database resources/admin/security,Cisco
WebEx IM/meeting services,Active Directory, Symantec Enterprise Antivirus, Blackberry Enterprise Server,
Windows DeploymentServer Admin, Google Postini,Prezza and CheckboxSurvey Tools,Tier 1-2
SharePoint 2007-13,Listservbulk email server,Proofpointemail services,Zenprise mobile assettracking,
Aventail (VPN) Server/Client, Avaya telecommunications solution,SCCM
 2010 Microsoft Lync/Skype for Business administration,installation,break/fix; MS Ofice 365
 International and US off-site technology supportfor remote offices,and large-scale conference
 Familiaritywith large scale conference registration systems (30,000 attendees plus)
 Desktop deployment,integration,and supportofApple IOS devices within a Microsoft environment
 Understanding departmental work-flow and change managementutilizing ITIL structures and methodology
 Office build-outs - Planning,purchasing,deploying end-user technologyand server-side infrastructure
 Training users on infrastructure services,and technology
 Maintain vendor relationships and purchase equipmentfor organizational deployment
(Department of Veterans Affairs)STG Inc/EIS Hines, IL 12/2006-4/2010
PKI Help Desk Lead/Senior Technician III
 Provided level III support lead meetings, lead conference calls and acted as POC
 IncidentManagement,Site Protector, Solar Winds support and provided technical writing
 Principle,Public Key Infrastructure SME, in the developmentof the PKI WebRAO solution
 Interviewed/trained helpdesk on new technologies:Partof the VA NSOC Malicious Code Validation Team
 Issued Secure Server Level (SSL) Certificates;configured Exchange/Outlook securitypolicies
 System administration,PKIdatabase administrator and provided SQL DEA database queryupdates
 Wrote and provided updates for bi-weekly,quarterly, and semi-annual reports
 Web developer/administrator for the department’s websites and User Guides
Northwestern Memorial Hospital Chicago, IL 7/2006-10/2006
Helpdesk Consultant
 Resetuser passwords;Troubleshotremote users CitrixVPN issues and Cisco UnityVOIP support
Environment: Windows and Novell Servers, ConsoleOne, Magic,Kronos,Primes, Cerner Millennium,Nightingale
Towers Perrin Chicago, IL 3/2006-7/2006
Technology Specialist
 Computer refresh with 400-500 workstations;Performed client/server data restoration and tape back-up
 Apple IOS administration;setup,break/fix, install upgrades ofdesktops,laptops
Environment: Microsoft Server 2003,Apple IOS, Console One,MS Active Directory, Microsoft SMS, and ARCserve
Sargent & Lundy Chicago, IL 7/2005-10/2005
Migration Consultant
 Data migration project15000 workstations,Windows 98/XP,Novell Servers, LAN/WAN, Novell Zenworks
Underwriters Laboratories Northbrook, IL 4/2005-6/2005
Consultant - Migration project, over 1000 end-users;Performed hardware replacements and installs
Prudential Financial Chicago, IL 12/2004-4/2005
Desktop Support Consultant
 Installed securitypatches, custom install scripts, routers,UPS and patch panels.
 Supported end-users;managed groups and securitypolicies with MS Active Directory.
 Apple IOS administration;setup,break/fix, install upgrades ofdesktops,laptops
Environment: Windows,Apple IOS, LAN Desk,Blackberry, Active Sync, Lotus Notes,LAN/WAN