1. ma r c o p r y o r @ g ma il. c o m ▪ Ph o n e : 4 0 4 - 9 8 4 - 3 1 0 8
Marco D. Pryor
Accomplishments
 One Year and nine months of Billing Support Experience
 Successful in lowering the overall delinquency of residential accounts for 2015.
Professional Experience
DS Services–Crystal Springs, Mableton, GA▪ February 2015– Present
 Contacted Customers with delinquent balances to receive payments on accounts.
 Responsibility to research & resolve accounts that have disputes.
 Collaborated with Customer Service and the Frontline Dept. to resolve escalated
customer complaints
 Fluent with Microsoft office (Outlook, Excel, Word)
 Effectively worked with a team to successfully accomplish special projects given by
upper management.
 Productively documented Oracle interactions with customers on a daily basis
Automation Personnel–Duluth, GA▪ May, 2014– February, 2015
CBA Sports–Marketing Intern, Norcross, GA▪ May, 2013 – January, 2014
 Organize company client information by inputting data in the companies ACT program.
 Assist with analytically gathering research and information on market projects and
retailer oriented projects.
 Provide promotional bid procurement information to various churches, school, and
recreational centers
 Retrieve documents from filing system
Professional Objective
Highly organized individual with expertise and proven track record in communication, performance
management, training, and conflict resolution seeking to embark on a productive working
environment where I can use my professional skills and leadership for the betterment of the
organization.
Education
B.S. Sport Management– North Greenville University, Tigerville, SC ▪ 2013