1. R. BALAJI PRASATH
E-Mail: bprasathmss@gmail.com
Mobile: +919952131326
+919172096222
G1,B-BLOCK,AKSHAYA HABITAT
VEERA ANJANAYAR STREET
SRI CHAKRA NAGAR
1ST
MAIN ROAD
MANGADU
CHENNAI-600122
CAREER OBJECTIVE
Indeed to build a career with leading corporate at Hi-Tech environment with
command-dedicated people, which will help me to explore myself fully and realize my
potential. Willing to work as a key player in challenging and creative environment.
TECHNICAL EXPERTISE
Languages Java, C, SQL
Systems WINDOWS XP, WINDOWS VISTA, Windows (2003)
Databases Oracle
Package MS Office
PROFESSIONAL EXPERIENCE
WIPRO TECHNOLOGIES July 2016 - Present
Pune
Team Lead – Citrix Systems
1. Provides daily direction and communication to employees so that customer service calls
are answered in a timely, efficient and knowledgeable manner.
2. Provides continual evaluation of processes and procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and external
customers.
3. Provides statistical and performance feedback and coaching on a regular basis to each
team member.
4. Writes and administers performance reviews for skill improvement.
5. Is available for employees who experience work and/or personal problems providing
appropriate coaching, counseling, direction and resolution.
6. Ensures employees have appropriate training and other resources to perform their jobs.
7. Responds to and resolves employee relations issues expressed by team members.

2. 8. Creates and maintains a high-quality work environment so team members are motivated
to perform at their highest level.
9. Addresses disciplinary and/or performance problems according to company policy.
10. Prepares warnings and communicates effectively with employees on warnings and makes
effective/appropriate decisions relative to corrective action as required.
11. Assists the manager with daily operation of the call center to include the development,
analyses and implementation of staffing, training, telemarketing, scheduling and
reward/recognition programs.
12. Works as a member/leader of special or ongoing projects that are important to
area/process improvement.
13. Shares continual responsibility for deciding how to manage the employees, ensuring calls
are handled efficiently and effectively.
14. Establishes work procedures and processes that support the company and departmental
standards, procedures and strategic directives.
15. Uses appropriate judgment in upward communication regarding department or employee
concerns.
WIPRO TECHNOLOGIES June 2015 – July 2016
Chennai
Team Lead – KLA Tencor
JOB FUNCTIONAL AREAS:
Ticketing Tool- Service Now
1. Provides daily direction and communication to employees so that customer service calls
are answered in a timely, efficient and knowledgeable manner.
2. Provides continual evaluation of processes and procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and external
customers.
3. Provides statistical and performance feedback and coaching on a regular basis to each
team member.
4. Writes and administers performance reviews for skill improvement.
5. Is available for employees who experience work and/or personal problems providing
appropriate coaching, counseling, direction and resolution.
6. Ensures employees have appropriate training and other resources to perform their jobs.
7. Responds to and resolves employee relations issues expressed by team members.
8. Creates and maintains a high-quality work environment so team members are motivated
to perform at their highest level.
9. Addresses disciplinary and/or performance problems according to company policy.
10. Prepares warnings and communicates effectively with employees on warnings and makes
effective/appropriate decisions relative to corrective action as required.
11. Assists the manager with daily operation of the call center to include the development,
analyses and implementation of staffing, training, telemarketing, scheduling and
reward/recognition programs.

3. 12. Works as a member/leader of special or ongoing projects that are important to
area/process improvement.
13. Shares continual responsibility for deciding how to manage the employees, ensuring calls
are handled efficiently and effectively.
14. Establishes work procedures and processes that support the company and departmental
standards, procedures and strategic directives.
15. Uses appropriate judgment in upward communication regarding department or employee
concerns.
WIPRO TECHNOLOGIES October 2014 – June 2015
Chennai
TEST ENVIRONMENT MANAGEMENT
JOB FUNCTIONAL AREAS:
Ticketing Tool- Service Now
1. Ensure that the testing environment is up and running for QA Testers to perform testing
2. Work on Jenkins to do any build or deployment activity.
3. Work on Tibco Admin Console to restart any instances if required or to check any error
logs if any environment goes down.
4. Work on Oracle Weblogic Admin Console to check if any instances are down
5. Work on Environment Reservation calendar to block dates for QA to test.
6. Coordinate with infrastructure teams and bring up any applications if they are non-
functional
7. Send Daily Sanity Reports to the QA teams and senior management to ensure that all the
environments are fine.
8. Work with Software configuration management tools like Github
INAUTIX TECHNOLOGIES Sep 2012-October 2014
Chennai
ASSOCIATE TECHNICAL SUPPORT –IT HELP DESK
JOB FUNCTIONAL AREAS:
INCIDENT MANAGEMENT and USER ACCESS MANAGEMENT USING REMEDY
TICKETING TOOL
Identify and troubleshoot for the IT related issues of the BANK OF NEWYORK MELLON
employees.
The daily activities performed in BNY MELLON’s Helpdesk which is also the first point of
contact of BNYMELLON are:

4. 1. Follow the verification policies of the company when the caller asks for a password reset
to be done for any application.
2. Guide the user to submit a new access request if he has lost access to a particular
application.
3. Troubleshooting for VPN related issues and basic troubleshooting for wireless
connection issues, Microsoft LYNC, LOTUS NOTES, Microsoft outlook VPN issues and
also for network connection issues.
HCL Technologies, BPO Services June 2010-Aug 2012
Chennai
SENIOR TECHNICAL SUPPORT OFFICER
JOB FUNCTIONAL AREAS:
Trouble shooting for customers
1. Broadband
2. Landline phone
3. Mobile broadband
4. Netprotectplus (antivirus software)
5. Configuration of email clients and gaming consoles
6. Any other issues related to BRITISH TELECOM’S services.
ACADEMICS
PG Anna University, Chennai (2010-2013)
MBA in HUMAN RESOURCE MANAGEMENT
Percent Secured: 70%
PG Dr.G.R.D College of Science, Coimbatore (2005-2010)
MSC in Software Systems
Autonomous, Affiliated to Bharathiar University
Percent Secured: 75%
HSC Holy Cross Matriculation Higher Secondary School, Salem
Percent Secured: 70% (2003-2005)
SSLC Bharathi Vidhyalaya Higher Secondary School, Salem
Percent Secured: 84% (2002-2003)

5. REWARDS AND RECOGNITION
 Completed an internal certification on ITIL FOUNDATION in October 2013.
 Top in the stack ranking for 6 consecutive months in 2011.
 Also received incentives for good performances for CUSTOMER SATISFACTION.
 Was also awarded performance incentives for consistent performances.
 Lead the interview drive at Wipro Technologies
EXTERNAL CERTIFICATIONS
 CORE Java in ELMAQ Coimbatore-2008
 Web Designing in ACCORD INFO MATRIX Chennai-2014
• HTML ,CSS ,PHP ,MYSQL ,JAVA SCRIPT
 Manual Testing
 Automation Testing
• QUICK TEST PROFESSIONAL
• QUALITY CENTER
• LOAD RUNNER
RESPONSIBILITIES UNDERTAKEN
 Presented a paper in an International Conference (ICSCI-2008) on “IMAGE
COMPRESSION TECHNIQUES” at Hyderabad from 2-Jan to 5-Jan-2008.
 Participated in a one-day workshop on “SOFT COMPUTING” at VLB Janakiammal
College of Engineering and Technology, Coimbatore on 14th March.
 Participated in an International Seminar On Computational Intelligence (ISCI-2008) at
Bharathiar University on 30th December 2008.
 Presented a Paper on” Image Indexing and Retrieval for Mining Multimedia Images
using Content Based Image Retrieval and Semantic Features” in the 2nd National Conference
in” EMERGING TRENDS IN ENGINEERING & TECHNOLOGY”(SNCETET-2009) on 2-
Apr-2009 and 3-Apr-2009 at Raja Rajeshwari Engineering College, Chennai.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Chennai
Date: (R.BALAJI PRASATH)

6. REWARDS AND RECOGNITION
 Completed an internal certification on ITIL FOUNDATION in October 2013.
 Top in the stack ranking for 6 consecutive months in 2011.
 Also received incentives for good performances for CUSTOMER SATISFACTION.
 Was also awarded performance incentives for consistent performances.
 Lead the interview drive at Wipro Technologies
EXTERNAL CERTIFICATIONS
 CORE Java in ELMAQ Coimbatore-2008
 Web Designing in ACCORD INFO MATRIX Chennai-2014
• HTML ,CSS ,PHP ,MYSQL ,JAVA SCRIPT
 Manual Testing
 Automation Testing
• QUICK TEST PROFESSIONAL
• QUALITY CENTER
• LOAD RUNNER
RESPONSIBILITIES UNDERTAKEN
 Presented a paper in an International Conference (ICSCI-2008) on “IMAGE
COMPRESSION TECHNIQUES” at Hyderabad from 2-Jan to 5-Jan-2008.
 Participated in a one-day workshop on “SOFT COMPUTING” at VLB Janakiammal
College of Engineering and Technology, Coimbatore on 14th March.
 Participated in an International Seminar On Computational Intelligence (ISCI-2008) at
Bharathiar University on 30th December 2008.
 Presented a Paper on” Image Indexing and Retrieval for Mining Multimedia Images
using Content Based Image Retrieval and Semantic Features” in the 2nd National Conference
in” EMERGING TRENDS IN ENGINEERING & TECHNOLOGY”(SNCETET-2009) on 2-
Apr-2009 and 3-Apr-2009 at Raja Rajeshwari Engineering College, Chennai.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Chennai
Date: (R.BALAJI PRASATH)