This document outlines the Six Sigma methodology for process improvement, which consists of five phases: Define, Measure, Analyze, Improve, and Control (DMAIC). The Define phase establishes goals and requirements. Measure involves mapping processes and collecting data. Analyze determines root causes of defects. Improve develops and tests solutions. Control implements controls to maintain improvements.

1. Six Sigma forSix Sigma for
ManagersManagers

2. Contents :Contents :
• What is Six Sigma?What is Six Sigma?
• Why Six Sigma?Why Six Sigma?
• Six Sigma Phases :Six Sigma Phases : Define, Measure,Define, Measure,
Analyze, Improve and ControlAnalyze, Improve and Control
• Tools and Key Roles for Six SigmaTools and Key Roles for Six Sigma

3. Six Sigma Phases (I)Six Sigma Phases (I)

4. Define Measure Analyze
Improve
Control
Six Sigma PhasesSix Sigma Phases
D M A I CD M A I C

5. Define
Measure
Analyze
Six Sigma PhasesSix Sigma Phases
Define the project goals and customer
(internal and external) deliverables
Measure the process to determine current
performance
Analyze and determine the root cause(s)
of the defects

6. Improve
Control
Six Sigma PhasesSix Sigma Phases
Control future process performance
Improve the process by eliminating defects

7. Six Sigma PhasesSix Sigma Phases
Define
• Define Customers and Requirements (CTQs)
• Develop Problem Statement, Goals and
Benefits
• Identify Champion, Process Owner and Team
• Define Resources
• Evaluate Key Organizational Support
• Develop Project Plan and Milestones
• Develop High Level Process Map

8. Six Sigma PhasesSix Sigma Phases
Measure
• Define Defect, Opportunity, Unit and Metrics
• Detailed Process Map of Appropriate Areas
• Develop Data Collection Plan
• Validate the Measurement System
• Collect the Data
• Begin Developing Y=f(x) Relationship
• Determine Process Capability and Sigma
Baseline

9. Six Sigma PhasesSix Sigma Phases
Analyze
• Define Performance Objectives
• Identify Value/Non-Value Added Process
Steps
• Identify Sources of Variation
• Determine Root Cause(s)
• Determine Vital Few x's, Y=f(x)
Relationship

10. Six Sigma PhasesSix Sigma Phases
Improve
• Perform Design of Experiments
• Develop Potential Solutions
• Define Operating Tolerances of Potential
System
• Assess Failure Modes of Potential
Solutions
• Validate Potential Improvement by Pilot
Studies
• Correct/Re-Evaluate Potential Solution

11. Six Sigma PhasesSix Sigma Phases
Control
• Define and Validate Monitoring and Control
System
• Develop Standards and Procedures
• Implement Statistical Process Control
• Determine Process Capability
• Develop Transfer Plan, Handoff to Process
Owner
• Verify Benefits, Cost Savings/Avoidance, Profit
Growth
• Close Project, Finalize Documentation
• Communicate to Business, Celebrate