six sigma controlling technique. DMAIC concept. six sigma companies of india. analytical tools and managerial usage.

1. Himani Panwar
MBA II Sem

2. ContentsContents
• What is Six Sigma?What is Six Sigma?
• History of Six SigmaHistory of Six Sigma
• Why Six Sigma?Why Six Sigma?
• DMAIC conceptDMAIC concept
• Analytical tools for Six SigmaAnalytical tools for Six Sigma
• Uses of Six SigmaUses of Six Sigma

3. What is Six Sigma?What is Six Sigma?
SixSix
SigmaSigma
A statistical concept that measures a
process in terms of defects – at the six
sigma level, there is a chance of 3.4
defects per million opportunities
A process to identify defects and remove
them to improve quality.
A business statistical strategy and a
symbol of standardized quality.
Six Sigma
99.9997%

4. Basis of Six SigmaBasis of Six Sigma
Money Quality
Growth
Customer
Satisfaction
Employee
Pride
Competitive
Advantage

5.  Six Sigma is a set of techniques, and tools for process
improvement. It was developed by Motorola in 1986.
 Sir Bill Smith, “The Father of Six Sigma” introduced this
quality improvement Methodology to Motorola.
 Six Sigma is now an enormous 'brand' in the world of
corporate development.
History of Six SigmaHistory of Six Sigma

6. Why Six Sigma?Why Six Sigma?
Six Sigma is about practices that help you
eliminate defects and always deliver
products and services that meet customer
specifications

7. Define
• Define Customers and Requirements
• Develop Problem Statement, Goals and
Benefits
• Identify Process and Team
• Define Resources
• Evaluate Key Organizational structure
• Develop Project Plan and Milestones
• Develop High Level Process Map
Define Measure Analyze Improve Control
DMAICDMAIC
ConCeptConCept

8. Measure
• Define Defect, Opportunity, Unit and Metrics
• Detailed Process Map of Appropriate Areas
• Develop Data Collection Plan
• Validate the Measurement System
• Collect the Data
• Begin Developing Y=f(x) i.e., Relationship
• Determine Process Capability and Sigma
Baseline
Define Measure Analyze Improve Control
DMAICDMAIC
ConCeptConCept

9. Analyze
• Define Performance Objectives
• Analyze Process Steps
• Identify Sources of Variation
• Determine Root Cause(s)
Define Measure Analyze Improve Control
DMAICDMAIC
ConCeptConCept

10. Improve
• Perform Design of Experiments
• Develop Potential Solutions
• Assess Failure Modes of Potential
Solutions
• Validate Potential Improvement
• Correct/Re-Evaluate Potential Solution
Define Measure Analyze Improve Control
DMAICDMAIC
ConCeptConCept

11. Control
• Define and Validate Monitoring and Control
System
• Develop Standards and Procedures
• Implement Statistical Process Control
• Verify Benefits, Cost Savings/Avoidance, Profit
Growth
• Close Project, Finalize Documentation
• Communicate to Business.
Define Measure Analyze Improve Control
DMAICDMAIC
ConCeptConCept

12. Analytical Tools for Six Sigma
ProcessProcess
MappingMapping • A process map is illustrated description of how a process
work.
Design ofDesign of
ExperimentsExperiments
or DOEor DOE
• DOE is a structured, organized method for determining
the relationship between factors (X) affecting a process
and the output of that process (Y).
XY MatrixXY Matrix
• The purpose of using XY matrix is to study and understand
the relationship between what you are putting into a
process and what your customer is getting out of it.

13. Analytical Tools for Six Sigma (cont.)
MeasurementMeasurement
System AnalysisSystem Analysis
ProcessProcess
CapabilityCapability
ToolTool
• Process capability tool is the measure of a process
being able to meet specification requirements and fulfill
customer needs on a long term basis.
HypothesisHypothesis
TestingTesting
• Investigating a theory about the suspected cause (s) of a
particular effect in a process to determine if it is correct.
• The goal of this tool is to ensure that your measurement
system is statically confident – that it’s both accurate and
precise each and every time it is used.

14. For the individual
•Improved knowledge and skills
•Ability to use a wide range of
tools and techniques
•A status that is recognized world
wide
For the organization
•Bottom line cost savings (5%-20%
of turnover per annum)
•Improved quality of product or
service as perceived by the
customer (internal and external
customers)
•Reduction in process cycle times
•Development of staff skills
•Common language throughout the
organization
•World class standard
•Creates a competitive edge
•Improve ROI
•Drive sales growth
Uses of Six SigmaUses of Six Sigma

15. Six Sigma companies of India