1. A business process – is a series of
activities executed within an
organization to help deliver a product
or service.
2. These activities are carried out in a form
of steps which designate tasks assigned
to participants. AND, Processes are built
in hierarchical diagrams representing
business’ daily operations – a view
through which enterprises achieve their
business goals and objectives. Some
organisations perceive it as a strategy to
achieve their competitive advantage.
3. Benefits of Business Processes
• Identify important tasks needed to achieve
the business goals.
• Improve efficiency.
• Establish communication between
individuals, functions, and departments.
• Manage the use of resources and maintain
accountability.
• Prevent unintended activities from disrupting
daily operations.
• Help prioritise which important activities to be
carried out first.
4. Business Process Lifecycle
Step 1: Define goals and objectives
– states the purpose of the process.
Step 2: Plan and map the process
– Discusses the approaches required to
achieve goals.
Step 3: Set actions and assign stakeholders
– identify the team and assign activities.
5. Business Process Lifecycle
Step 4: Test the process
– execute the process on minor terms to
observe the performance.
Step 5: Implement the process
– Place the process on a real-time
environment and train stakeholders.
Step 6: Monitor results
– Review the process and analyse patterns,
document the process history.
Step 7: Repeat
– if the process achieves the goals and
objectives, use it again in the future.
