1. Biman Chakraborty
RZ F19, Street no- 4, First floor,
Near Aman Bakery, Mahavir Enclave, New Delhi-110045, India,
Mob: +91 931 300 9875, Email: chakbiman.1@gmail.com
OBJECTIVE:
I am a smart worker, have confidence to take challenges and want to work on projects which show that I
am a team player, also to work in competitive and challenging environment where in I can put my
knowledge, skills and experience to meet company’s objective. Aim is to grow in Windows System
Administration.
SUMMARY:
Proven high performer - able to deliver projects/programs -technical support and innovative ideas.
Strong background in maintenance with associated skills/aptitude for technical support in any industry.
Known as a valuable team player incorporating fairness, honesty, and a willingness to help others.
CERTIFICATION & TRANNINGS:
Microsoft certified professional window server 2003
Microsoft certified System Administrator on window server 2003
MCITP Server Administrator on Windows Server 2008
Administering and Deploying System Center 2012 Configuration Manager
EXPERIENCE:
No Company Name Title Duration Years Place
1. Resource Square Solution
(Working at Accenture as a
contractor)
Windows
Administrator
20th
August 2009 till
28th
April 2013
3 Years
8 Months
Gurgaon,
India
2. Accenture Services Pvt. Ltd
(FTE)
IT Operations 29th
April 2013 till
Present date
3 Years
8 Months
Gurgaon,
India
CLIENT NAME:
Thomas Cook (August 2009 to April 2014)
Thomas Cook Group plc is a British global travel company listed on the London Stock Exchange. It was
formed on 19 June 2007 by the merger of Thomas Cook AG, itself the successor to Thomas Cook & Son,
and MyTravel Group plc. It is a constituent of the FTSE 250 Index.
Team Name – Wintel Administrator
Hilton Hotels (April 2014 to April 2016)
Hilton hotels based on all over the world including India.
Team Name – Wintel /Backup Administrator
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2. BHP Petroleum (May 2016 till Present)
BHP Petroleum based on all over the world
Team Name – Wintel Administrator
Responsibilities:
Handling all types of critical issues of windows servers.
Handling Alerts on related to windows servers and working on Tickets with SLA.
Resolving all types of windows 2003, 2008, and 2012 server’s issues at L2 level.
Working on both virtual and physical servers.
Built and maintained Windows domain controllers 2003, 2008 and 2012
Managing VMware L1 tasks(Create new machine, make clone of existing machine, manage
machines resources Increases/decries and manage VMs Snapshots)
Worked though day to day troubleshooting issues, patches and updates as needed and required.
Knowledge on Incident, change and Problem management on Ticketing tool Remedy and SNOW.
Worked on User Provisioning requests
Servers Health Check and performance monitoring for all the Wintel servers(1500 windows
servers)
Manage servers Through ILO, UCS and vCenter if have any issue with Server
Patch installation on servers as well as raising CMR to perform any task on server through Shavlik
tool.
Change Management: Proper Planning of Change (downtime/impact/back out-plan) and taking
approval for any changes with the coordination with CAB (Change Advisory Board).
Tools Used
Symantec Backup tool version 8.5, 10,10.5,11,12, BESR, BMC Impact Explorer, BMC Remedy,
SNOW, BMC Portal, Tivoli Backup, VNC, VM Console for Windows Servers
System Administrator Skills
L2/L3 level server administration.
Troubleshooting and maintenance of physical and virtual servers.
Troubleshooting AD, DNS, and DHCP issues. Installation, configuration and maintenance of Active
Directory - Domain Controller Configuration(Domain controller Promotion and Demotion, Install
DNS, Configure DNS Forwarders, Install DHCP Services, Configure DHCP scopes).
Imaging and building the servers.
Managing active directory infrastructure by creating, deleting of Users and Groups in DC and
providing the access rights.
Managing MS Exchange for Creating, deleting, hiding of mailboxes, troubleshooting SMTP related
issues.
Files and folder permissions (manually and through scripts). Creating and managing Share folders.
Installation of application software upgrades and service packs/patches MS- Office 2010, MS
Outlook.
Terminal Server Configuration(Terminal Server - Allow log on through Terminal Services, Terminal
Server - Allow shadow of console session, Install Terminal Server License Server, Activate and
Install Terminal Server License Server)
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3. Installation, Configuration and maintenance of Backups and Restoration using Symantec backup
tool of various versions (BESR, Backup exec 8.5, 10.0, 11.0 11.5, 12).
Configuring and monitoring APC UPS through APC console.
Installing, configuring and troubleshooting Local and Network Printers and Scanners.
Resolving service alerts, customized alerts and disk space/high memory/high CPU Utilization issues
on windows servers.
Analyzing System Event Logs in case of unexpected reboots.
Management of Network share folders and their sharing and security permissions.
Troubleshooting servers remotely.
Day to Day activities like Memory Upgradation, faulty Hard Disk replacements, Accelerator board
battery replacement etc.
Coordinating with vendor to troubleshoot issues related with the hardware.
Pushing latest DAT and Super DAT from McAfee EPO as well as Trend Micro
Troubleshooting DAT update issues on repository servers.
Install DFS Management Pack, Distributed File System Setup.
Terminal Server Configuration(Terminal Server - Allow log on through Terminal Services, Install
Terminal Server License Server, Activate and Install Terminal Server License Server)
Installing, configuring and troubleshooting Local and Network Printers and Scanners.
Installation and Configuration Active Directory in Windows 2003, Installation and Configuration
Windows 2000, Windows 2003, Windows 2008, 2012, XP, Windows 7.
Installation and Configuration DNS in Windows 2003 2008.
Installation and Configuration DHCP in Windows 2003 2008.
Configuration Microsoft Outlook.
ACADEMIC QUALIFICATION:
Successfully completed B.Com (Hon’s.) from V.B.University in 2007.
AWARDS AND ACHEIVEMENTS
Got Accenture’s highest level of award i.e. ACE (Accenture Celebrating Excellence) Award for Q3,
2014 performance.
Got multiple Man of the Match awards while playing for school and Accenture Cricket team.
Sports Captain for the year 2001-2002 at School Level
PERSONAL DETAILS:
Date of birth: 04.01.1987
Languages known: English, Hindi, Bengali,
Hobbies: Playing & watching cricket and visiting technical forums
Note:
Highly Mobile / Open to relocation for the right opportunity -
References can be provided on request
Date-
Place-New Delhi
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