1. Madeleine Shields
818-439-9693: vauxshields@gmail.com
1994 32nd
Ave
San Francisco, CA 94610
EDUCATION
San Francisco State University, San Francisco, CA
Bachelor of Arts, International Relations
PROFESSIONAL EXPERIENCE
LendingHome, San Francisco, CA
Broker Experience Manager
 Responsible for increasing LendingHome’s revenue with each broker by:
o Partnering with brokers to ensure their borrowers qualify for the best mortgage
o Obtain required documentation and demo brokers on application process
o Operate as the champion for any and all matters specific to your brokers
 Work with and manage third party vendors (i.e. insurance, title, escrow agencies) to ensure Service
Level Agreements are properly met for brokers and borrowers
 Ensure the timely and successful delivery of solutions according to broker needs and objectives
 Deliver and own communication for updated LendingHome material (e.g. new state licensing, new
product, process changes, credit policy)
 Identify and optimize opportunities within assigned accounts
 Collaborate with Customer Experience teams to meet and exceed growth goals
 Work cross-functionally with LendingHome Operations team to help resolve and mitigate any loan
issues
LendingHome, San Francisco, CA 9/2015 to 6/2016
Customer Growth Specialist
 Outbound sales calls and messaging
 Grew new relationships with direct borrowers to sell core product
 Streamline processes
Biggest Achievements while in role:
 Sole Growth Specialist to collaborate with Marketing Department on inbound lead prioritization
 Reduced inbound marketing budget by 90%
 Built team sales Yesware templates
 Helped to define and shape current role competencies
Union Bank, San Francisco, CA 3/2015 to 9/2015
Bank Teller
 First point of contact to customers
 Identify customer’s needs and referral opportunities
 Number 1 credit card salesman in branch
FXCM: Forex Capital Market, San Francisco, CA 6/2014 to 8/2014
Foreign Exchange Broker Intern
 Managed general email inbox for sales department
 Managed outbound sales pipeline.
 Provided customer support via Live Chat
o Inquiries include questions about trading platforms, Forex market, and trading strategies.
 Present daily market updates.
 Attend and take meeting minutes for Sales/Financial Services meetings.
 Performs competitor analysis and presents findings to FXCM management and FXCM employees